Accessibility - ADA

Title VI and the Americans with Disabilities Act (ADA) Nondiscrimination Policy Statement

It is declared to be the policy for the people of Scottsdale, Arizona, that no person is discriminated against on the grounds of color, race, national origin and disability as provided by Title VI of the Civil Rights Act of 1964 (Title VI), the Civil Rights Restoration Act of 1987, Section 504 of the Rehabilitation Act, Americans with Disabilities Act of 1990, Title II of the ADA, and the Code of Federal Regulations 49 § 21, and Code of Federal Regulations 23 § 200.

No person in the United States shall, on the grounds of race, color, national origin and disability be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any City program or activity receiving federal financial assistance. Additional protections are provided in the Scottsdale Anti-Discrimination Ordinance (AR4497) which includes, religion, age, sex, sexual orientation and gender identity as protected classes. The City of Scottsdale strives to ensure nondiscrimination in all of its programs and activities, whether those programs and activities are federally funded or not.

The City Manager delegates authority to the ADA/Title VI Compliance Coordinator to oversee and implement ADA and Title VI regulations.

The City of Scottsdale (“City”) has developed the following grievance process to assure compliance with the ADA and to resolve complaints informally and at an early stage. Any person that believes they have been subjected to discrimination may file a complaint on the basis of disability in the provision of City services, activities, programs or benefits.

Grievance Process Steps:

1. The complaint must be filed within 180 days of the alleged discrimination and include the date the alleged discrimination became known to the complainant and the last date of the incident.
2. Any complaint of discrimination should be made in writing, signed by the complainant and shall include:
• The complainant(s)name, address and telephone number;
• The facts and circumstances surrounding the claimed discrimination, including date of allegations, and the basis of the complaint (i.e. disability);
• The names and job titles of the parties involved in the complaint;
• Any names of persons, if known, whom the investigator could contact for additional information to support or clarify the allegations;
• The corrective action being sought by the complainant.
3. Complaints may be filed by one of the following methods:

   Mail:

   City of Scottsdale
   ADA/Title VI Compliance Coordinator
   7447 E. Indian School Road, Scottsdale, AZ 85251

   Phone:

   480-312-2311

   Email:

   Felicia Beltran

   Online:

   File complaint using ScottsdaleEZ

   Alternative means of filing complaints will be made available for persons with disabilities upon request.
4. All complaints of discrimination on the basis of disability that fall under the City’s jurisdiction shall be promptly and thoroughly investigated by the ADA/Title VI Compliance Coordinator or their designee.
5. Upon accepting a complaint, the ADA/Title VI Compliance Coordinator will:
• Provide the respondent with an opportunity to respond to the allegations. The respondent will have 10 calendar days from the city’s written notification to furnish a written response; and/or
• Determine if more information is needed to resolve a case and may contact the complainant who will then have 10 calendar days to provide additional information.
6. Within 45 calendar days of accepting a complaint, the ADA/Title VI Compliance Coordinator will:
• Gather all relevant information in a fair and impartial manner;
• Conduct interviews of all concerned parties; and
• Prepare a response with an explanation of the position of the City and offer options for a substantive resolution of the complaint.
7. If the response does not satisfactorily resolve the issue, the complainant or the complainant's representative may appeal the decision to the City Manager or designee within 15 calendar days after receiving the response.
8. Within 15 calendar days after receipt of the appeal, the City Manager or designee will contact the complainant to discuss the complaint and possible resolutions.
9. Within 15 calendar days after the discussion, the City Manager or designee will respond in writing and where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
10. All written complaints received by the ADA/Title VI Compliance Coordinator or designee, appeals to the City manager or designee, and responses from these two offices will be retained by the City for at least three years.

File a complaint with the City of Scottsdale

Making city services and facilities accessible to everyone is a priority to Scottsdale.

Submit a Request for Modifications

City Pedestrian Ways

If you have trouble traversing an area of the city due to limited sidewalk or ADA ramp access, or know of an area in need of a new or updated audible pedestrian signal, please contact Scottsdale’s Street Operations department at 480-312-5620. Requests may also be submitted online using the Scottsdale EZ portal.

Report Sidewalk, Streetlight, or Traffic Signal Accessibility/Maintenance Issues.

City Facilities

The City of Scottsdale is striving to improve and maintain its aging facilities in accordance with city, state and national building codes. While the majority of our sites are accessible, you can call to confirm that a location is barrier-free, to determine the nearest accessible parking location or drop-off area, or for the closest public transit stop.

To report concerns accessing city owned or maintained facility, contact us at 480-312-2500.

Non-City Facilities and Events

The City of Scottsdale does not have jurisdiction over privately owned community facilities, and events not sponsored by the city. Therefore, requests for accommodations for these cannot be made through the City of Scottsdale.

Work directly with the business, event sponsor or housing provider to let them know of your needs. Most often, they will be responsive once they understand what is being requested and why.

Resources for Business Owners, Event Producers or Housing Providers/Landlords:

• Who has obligations?
• Accessible temporary events
• Reasonable accommodations under the Fair Housing Act
• ADA Business Document links
• Barrier removal for parking
• Barrier removal overview

The city has adopted and uses the standards from the following documents for accessible design and building codes:

• 2012 International Building Code (IBC)
• ADA Technical Assistance Manuals
• 2010 ADA Standards for Accessible Design

For more specific information on how these standards apply to Scottsdale development, consult the following:

• Scottsdale Design Standards & Policy Manual (DS&PM), Disability Accessibility
• 2008 City of Scottsdale MAG Supplement Standard Details
• City of Scottsdale Codes & Ordinances (Disability Related)
• Sec. 4-7 (Interference with Service Animal)
• Sec. 17-115 (Parking Time Limits)
• Sec. 17-124 (Reserved Parking Enforcement)
• Sec. 31-31 (Building Code Adoption)
• Appendix B - Basic Zoning Ordinance
• Sec. 9.105 (Accessible Parking Space Requirements)