Police Communications Dispatchers are the lifeline between people calling for help and the officers who respond.
The recruitment process begins by completing an online application – available on the city’s jobs page when positions are open.
Those who meet minimum qualifications may be invited to complete the CritiCall pre-employment test that measures computer related multi-tasking abilities.
Candidates who successfully complete that test may be invited for a job interview.
The Scottsdale Police Personnel Unit reserves the right to change this process. All test dates are tentative and subject to change. Test dates may be cancelled on short notice. Invitations to test may be rescinded at any time without advance notice.
This is a tough but rewarding profession – we talk to people over the phone who are often having the worst day of their life.
Communications Dispatchers at the city of Scottsdale will receive nearly 1,000 hours of classroom and live training before they work independently in the dispatch center.
Here are some realities of work as a police dispatcher:
The computerized CritiCall pre-employment test used by the Scottsdale Police Department measures underlying skills and abilities a person needs to possess prior to any training they might receive if they are hired as a police dispatcher, including the ability to effectively navigate and use a computer. Because of this, a test taker does not need to possess any specialized dispatcher knowledge or training to be able to read, understand, or answer the test items.
CritiCall tests actual skills and computer-related multi-tasking abilities so highly coveted in the dispatching field.
The test requires applicants to listen over a headset instead of reading. All tests are self-scoring.
The skills tested by the Scottsdale Police Department include the following:
Applicants have one hour and 40 minutes to complete the test. Each section has a test limit. The time limits range between 4-28 minutes.
Have you ever wondered what distinguishes the position of a Police Dispatcher as a profession instead of ”just a job”? By definition, a profession is a calling that requires specialized knowledge, and often long and intense academic preparation. he training required for this position at Scottsdale Police Department consists of:
The journey through a career in law enforcement, whether as a dispatcher or police officer, often begins with excitement and pride when applicants make it through the long and rigorous testing process and background investigation. We begin our careers with energy and positivity; proud and honored by our achievement. We can maintain our pride and stay positive by having a realistic view of what can and does happen on a regular basis.
When we dispatch police officers to these and other calls for service, we also face an internal component that is no less significant. We facilitate the safety of our police officers to the very best of our ability, by providing the most accurate and reliable information possible.
If this is a position you are interested in, know that there are many satisfying and rewarding aspects of the position and that dispatchers make significant contributions to the safety and welfare of our citizens and police officers.
Be sure to have read and passed all the disqualifiers listed above.
The City of Scottsdale is an Equal Opportunity Employer
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