9-1-1 professionals, also referred to as “dispatchers” or “call takers”, are often the first trained point of contact in an emergency. We are the lifeline between people calling for help and the officers who respond. We complete several tasks at the same time without skipping a beat.
As a Dispatcher, we provide customer service to a multitude of everyday callers. We perform a variety of functions including:
receiving, evaluating, prioritizing and relaying calls for public safety assistance
dispatching appropriate units and coordinating response of emergency personnel
There are many satisfying and rewarding aspects of the position, as dispatchers make significant contributions to the safety and welfare of our citizens and police officers.
Step 1: Apply on-line
The recruitment process begins by completing an online application – available on the city’s jobs page when positions are open.
Step 2: Pre-employment CritiCall Test
Those who meet minimum qualifications may be invited to complete the CritiCall pre-employment test that measures computer related multi-tasking abilities.
Step 3: Background Process
Candidates who pass the CritiCall test may be invited to continue in the selection process, which consists of the following steps:
Step 4: Conditional Job Offer
Those candidates who successfully complete through steps 1-3 above and meet the standards of the Scottsdale Police Department, may receive a conditional job offer which requires them to complete the last remaining steps:
Step 5: Final Job Offer
The selection process ends and your new job begins upon successful completion of the conditional job offer requirements and acceptance of your official job offer.
(The Scottsdale Police Personnel Unit reserves the right to change this process. All test dates are tentative and subject to change. Test dates may be cancelled on short notice. Invitations to test may be rescinded at any time without advance notice.)
The computerized CritiCall pre-employment test used by the Scottsdale Police Department measures underlying skills and abilities a person needs to possess to be successful as a police communications dispatcher. A test taker does not need to possess any specialized dispatcher knowledge or training to take the test.
CritiCall tests the skills and computer-related multi-tasking abilities desirable in the dispatching field. The test requires applicants to listen over a headset instead of reading.
The skills tested include the following:
Applicants have 1 hour and 40 minutes to complete the test. Each section has a test limit. View the CritiCall Test Module Descriptions.
On-the-job training is very important to us, and we want everyone to succeed! Scottsdale Police Communications Dispatchers will receive nearly 1,000 hours of classroom and live training before they work independently in the dispatch center. The training required for this position consists of:
The City of Scottsdale is an Equal Opportunity Employer
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