Online Utilities Account

Online accounts allow users to manage Paperless Billing Options and Set Up Scheduled Bank Payments as well as the following services:

  • Setup AutoPay Options - Scheduled Bank Payments
  • Paperless billing option
  • No fees
  • No maximum amount per transaction
  • Add or Remove Accounts
  • Add or Remove Payment Methods
  • Monitor account activity
  • View Bill, Payment, Usage or Email History
  • WaterSmart portal access

Pay My Bill

Credit or Debit Card

  • Visa, Mastercard, Discover or Debit Card
  • $2.50 convenience fee per transaction
  • Maximum payment amount of $300 per transaction
  • Multiple transactions allowed for payments over $300
  • 24 hours a day, 7 days a week

Make Online Payment

Call 1-866-466-2422

Bank Account

  • Checking, Savings or any account using ACH
  • Schedule a one-time payment
  • No fee
  • No maximum amount per transaction
Schedule a Payment

In Person

City Of Scottsdale
Business Services
7447 E Indian School Road, Suite 110
Scottsdale, AZ 85251
8 a.m. to 5 p.m. Mon, Tues, Thurs, Fri
9 a.m. to 5 p.m. Wed

Utility Billing staff will be unavailable from noon to 1 p.m. Monday - Friday  

Payment options include:

  • Cash
  • Check
  • Credit/debit card
  • Money order
  • Social Services vouchers

Drop Box Locations

  • One Civic Center
    7447 E Indian School Road
    Scottsdale, AZ 85251
    (South East Corner)
  • North Location
    9379 E San Salvador Drive
    Scottsdale, AZ 85258
    (West side of parking lot)
  • Paseo Village Shopping Center
    8100 E McCormick Parkway
    Scottsdale, AZ 85258
    (next to Starbucks)

Drop Box payments are processed the following day


City of Scottsdale
PO Box 842105
Los Angeles, CA 90084-2105

Do NOT send cash.


Your Utility Bill

Graphic explaining the different sections of the Utility Bill



If you are already signed up for a city service, you will use the same eServices login (email) for the online paperless billing site. If you do not currently have a city login, visit and select “Register New Login,” then fill out the required (*) fields to register. You will then receive an e-mail confirming your registration. Your city eServices login will be the same for all city websites that use this feature. Once your registration is complete, you can return to the page listed below and select Sign In to proceed to the online paperless billing site.

how to register

Registering for eServices allows us to authenticate your email. This ensures that you will receive all communication regarding your city accounts in a timely manner, as well as any other city services using the eServices login.

Yes, you will still be able to make a payment using the “One Time Payment” feature. *Note – you cannot post-date payments. You will need to provide the account type, your email address, your account number and your PIN number/house number.

one time payment

If you do not receive your confirmation e-mail, check your spam folder. If you are still unable to locate it, please call Utility Billing at 480-312-2461.

Sign in to your online paperless profile at and click on the image that looks like a person (next to the Log Out button) on the top right portion of the screen.

change email

If your new email address has not been registered with the city yet, you can click on HELP, and select Change Email Address OR you can click on the image towards the top of the page, next to the Log Out button, that looks like a person. If your new email address is already registered with the city, you will have to contact the city for assistance. Use the “Contact Us” link, under Help, to find the appropriate area for your Account Type.

There are three ways to set up a 4-6 digit PIN.

  1. Visit
  2. Call Utility Billing at 480-312-2461
  3. Email Utility Billing at:

No, at this time the online paperless billing site does not allow for credit card payments. However, you can go to and use your card to pay your utility bill. You will need your account/customer number and house number/PIN to utilize the site. There is a $2.50 convenience fee per transaction with a maximum payment amount of $300 per transaction for using this service.

Sign into your account at:

Note: If the payment was made using the “one-time payment” option without logging in, you will need to call , as it cannot be canceled online.

Go to the “account details” screen, and if the payment still has a ‘SCHEDULED’ status, you can still cancel it. If your payment is still Scheduled, you will see a red “Cancel Payment” button next to the payment info.

cancel payment

You can unregister your utility account, but you will not completely be unregistered from the city’s eServices. Sign in to your online profile at:

On the right hand side, under the “Pay” option, you will see a menu. The last item is “Remove Account.” Select that and go through the steps to remove your account from the Online payment system.

cancel payment

Both programs are initiated by the customer and are for recurring payments. Payments are withdrawn electronically from a Checking, Savings or Money Market Account on a recurring basis.

Autopay is initiated from an online source (Paperless Billing); which allows the customer to manage the program options online.

Surepay is initiated from the customer but NOT from an online source. A Surepay customer must complete a form and include a voided check or deposit slip and submit the form to the City of Scottsdale by mail, fax or in person. Any changes to the Surepay profile must be submitted in writing to the City of Scottsdale.

Utility Resources

Hardship Assistance


Residential customers, please contact Revenue Recovery at 480-312-2705 to discuss hardship payment options.

Small Businesses

The City of Scottsdale has partnered with a thrid-party administrator, InClime, to manage the Commercial Utility Assistance Program. The program was created to provide financial assistance via the CARES Act to Scottsdale small businesses that have experienced a significant decline in sales due to the impact of the COVID-19 pandemic. Visit for program information and to see if your business qualifies for assistance.

Water Citizen Academy

The Scottsdale Water Citizen Academy provides an inside look at all aspects of your city’s water utility, which happens to be one of the most advanced municipal water systems in the country.