Effective July 10, 2020, the City of Scottsdale Business Services office location at 7447 E Indian School Road will be open Monday – Thursday and closed to the public on Fridays until further notice. Any licensing, utility billing, tax audit and revenue recovery issues may be handled by phone or through email. If you come to the office, please sign your name on the log sheets outside of Suite 110 and a member of our staff will call you.
You may continue to drop off completed applications (that do not require fingerprints), payments (must have account number or payment voucher attached), correspondence and documents (must have account number and staff member name if known) in the drop box located on the south side of 7447 E. Indian School Road. .
You may reach us by phone or email for questions and additional assistance, at:
- Licensing: 480-312-2400 or firstname.lastname@example.org
- Revenue Recovery: 480-312-2705 or email@example.com
- Utility Billing: 480-312-2461 or firstname.lastname@example.org
- Audit: 480-312-7788 or email@example.com
Online and telephone payments are still available, see options below.
Fingerprinting for license applications will be done by appointment only. Please call our Licensing Office for details.
Online Utilities Account
Online accounts allow users to manage Paperless Billing Options and Set Up Scheduled Bank Payments as well as the following services:
- Setup AutoPay Options - Scheduled Bank Payments
- Paperless billing option
- No fees
- No maximum amount per transaction
- Add or Remove Accounts
- Add or Remove Payment Methods
- Monitor account activity & view your utility bill
- View Bill, Payment, Usage or Email History
Pay My Bill
Drop Box Locations
- One Civic Center
7447 E Indian School Road
Scottsdale, AZ 85251
(South East Corner)
- North Location
9379 E San Salvador Drive
Scottsdale, AZ 85258
(West side of parking lot)
- Paseo Village Shopping Center
8100 E McCormick Parkway
Scottsdale, AZ 85258
(next to Starbucks)
Drop Box payments are processed the following day
PO Box 52799
Phoenix, AZ 85072
Do NOT send cash.
Your Utility Bill
If you are already signed up for a city service, you will use the same eServices login (email) for the online paperless billing site. If you do not currently have a city login, visit https://eservices.scottsdaleaz.gov/olpp and select “Register New Login,” then fill out the required (*) fields to register. You will then receive an e-mail confirming your registration. Your city eServices login will be the same for all city websites that use this feature. Once your registration is complete, you can return to the page listed below and select Sign In to proceed to the online paperless billing site.
Registering for eServices allows us to authenticate your email. This ensures that you will receive all communication regarding your city accounts in a timely manner, as well as any other city services using the eServices login.
Yes, you will still be able to make a payment using the “One Time Payment” feature. *Note – you cannot post-date payments. You will need to provide the account type, your email address, your account number and your PIN number/house number.
Sign in to your online paperless profile at https://eservices.scottsdaleaz.gov/olpp and click on the image that looks like a person (next to the Log Out button) on the top right portion of the screen.
If your new email address has not been registered with the city yet, you can click on HELP, and select Change Email Address OR you can click on the image towards the top of the page, next to the Log Out button, that looks like a person. If your new email address is already registered with the city, you will have to contact the city for assistance. Use the “Contact Us” link, under Help, to find the appropriate area for your Account Type.
There are three ways to set up a 4-6 digit PIN.
- Visit https://eservices.scottsdaleaz.gov/UtilityRequests/ChangePIN
- Call Utility Billing at 480-312-2461
- Email Utility Billing at: UtilityBilling@scottsdaleaz.gov
No, at this time the online paperless billing site does not allow for credit card payments. However, you can go to https://secure8.i-doxs.net/Scottsdale/OneTimeValidate.aspx and use your card to pay your utility bill. You will need your account/customer number and house number/PIN to utilize the site. There is a $1.95 convenience fee per transaction with a maximum payment amount of $300 per transaction for using this service.
Sign into your account at: https://eservices.scottsdaleaz.gov/olpp
Go to the “account details” screen, and if the payment still has a ‘SCHEDULED’ status, you can still cancel it. If your payment is still Scheduled, you will see a red “Cancel Payment” button next to the payment info.
You can unregister your utility account, but you will not completely be unregistered from the city’s eServices. Sign in to your online profile at: https://eservices.scottsdaleaz.gov/olpp
On the right hand side, under the “Pay” option, you will see a menu. The last item is “Remove Account.” Select that and go through the steps to remove your account from the Online payment system.
Both programs are initiated by the customer and are for recurring payments. Payments are withdrawn electronically from a Checking, Savings or Money Market Account on a recurring basis.
Autopay is initiated from an online source (Paperless Billing); which allows the customer to manage the program options online.
Surepay is initiated from the customer but NOT from an online source. A Surepay customer must complete a form and include a voided check or deposit slip and submit the form to the City of Scottsdale by mail, fax or in person. Any changes to the Surepay profile must be submitted in writing to the City of Scottsdale.
Rates & Fees
- Water Rates
Consist of a monthly base service charge, which is determined by the size of the water meter, and a monthly quantity usage charge, which is based on the amount of water used.
- Sewer Rates
consist of a monthly base fee, also determined by water meter size, and a monthly volumetric charge calculated by multiplying 90 percent of the customer’s average consumption during the low-watering winter months of the prior December, January and February.
- Miscellaneous Water Meter-Services Fees
Meter Installation, Meter Bench Test, Water Main Shutdown, etc.
- Construction & Development Water/Wastewater Fees
one-time payments to fund construction of public facilities needed to accommodate new development pursuant to ARS §9-463.05
- Commercial Services Solid Waste Rates
Scottsdale’s Solid Waste Division can provide a full range of trash and recycling collection services for businesses, contractors and multi-family residential developments in Scottsdale.
Residential customers, please contact Revenue Recovery at 480-312-2705 to discuss hardship payment options.
The City of Scottsdale has partnered with a thrid-party administrator, InClime, to manage the Commercial Utility Assistance Program. The program was created to provide financial assistance via the CARES Act to Scottsdale small businesses that have experienced a significant decline in sales due to the impact of the COVID-19 pandemic. Visit https://utilityassistscottsdale.com for program information and to see if your business qualifies for assistance.
Water Citizen Academy
The Scottsdale Water Citizen Academy provides an inside look at all aspects of your city’s water utility, which happens to be one of the most advanced municipal water systems in the country.