Online Utilities Account
Online accounts allow users to manage Paperless Billing Options and Set Up Scheduled Bank Payments as well as the following services:
- Setup AutoPay Options - Scheduled Bank Payments
- Paperless billing option
- No fees
- No maximum amount per transaction
- Add or Remove Accounts
- Add or Remove Payment Methods
- Monitor account activity
- View Bill, Payment, Usage or Email History
- WaterSmart portal access
Pay My Bill
7447 E Indian School Road, Suite 110
Scottsdale, AZ 85251
8 a.m. to 5 p.m. Mon, Tues, Thurs, Fri
9 a.m. to 5 p.m. Wed
Utility Billing staff will be unavailable from noon to 1 p.m. Monday - Friday
Payment options include:
- Credit/debit card
- Money order
- Social Services vouchers
Drop Box Locations
- One Civic Center
7447 E Indian School Road
Scottsdale, AZ 85251
(South East Corner)
- North Location
9379 E San Salvador Drive
Scottsdale, AZ 85258
(West side of parking lot)
- Paseo Village Shopping Center
8100 E McCormick Parkway
Scottsdale, AZ 85258
(next to Starbucks)
Drop Box payments are processed the following day
PO Box 842105
Los Angeles, CA 90084-2105
Do NOT send cash.
If you have not yet created an eServices login, please use this document to guide you through the process. Once you have signed up for eServices, you can then walk through the process of setting up Autopay.
If you are already signed up for a city service, you will use the same eServices login (email) for the online paperless billing site. If you do not currently have a city login, visit https://eservices.scottsdaleaz.gov/olpp and select “Register New Login,” then fill out the required (*) fields to register. You will then receive an e-mail confirming your registration. Your city eServices login will be the same for all city websites that use this feature. Once your registration is complete, you can return to the page listed below and select Sign In to proceed to the online paperless billing site.
Registering for eServices allows us to authenticate your email. This ensures that you will receive all communication regarding your city accounts in a timely manner, as well as any other city services using the eServices login.
Yes, you will still be able to make a payment using the “One Time Payment” feature. *Note – you cannot post-date payments. You will need to provide the account type, your email address, your account number and your PIN number/house number.
Sign in to your online paperless profile at https://eservices.scottsdaleaz.gov/olpp and click on the image that looks like a person (next to the Log Out button) on the top right portion of the screen.
If your new email address has not been registered with the city yet, you can click on HELP, and select Change Email Address OR you can click on the image towards the top of the page, next to the Log Out button, that looks like a person. If your new email address is already registered with the city, you will have to contact the city for assistance. Use the “Contact Us” link, under Help, to find the appropriate area for your Account Type.
No, at this time the online paperless billing site does not allow for credit card payments. However, you can go to https://secure8.i-doxs.net/Scottsdale/OneTimeValidate.aspx and use your card to pay your utility bill. You will need your account/customer number and house number/PIN to utilize the site. There is a $2.50 convenience fee per transaction with a maximum payment amount of $300 per transaction for using this service.
Sign into your account at: https://eservices.scottsdaleaz.gov/olpp
Go to the “account details” screen, and if the payment still has a ‘SCHEDULED’ status, you can still cancel it. If your payment is still Scheduled, you will see a red “Cancel Payment” button next to the payment info.
You can unregister your utility account, but you will not completely be unregistered from the city’s eServices. Sign in to your online profile at: https://eservices.scottsdaleaz.gov/olpp
On the right hand side, under the “Pay” option, you will see a menu. The last item is “Remove Account.” Select that and go through the steps to remove your account from the Online payment system.
Rates & Fees
- Water Rates
Consist of a monthly base service charge, which is determined by the size of the water meter, and a monthly quantity usage charge, which is based on the amount of water used.
- Sewer Rates
consist of a monthly base fee, also determined by water meter size, and a monthly volumetric charge calculated by multiplying 90 percent of the customer’s average consumption during the low-watering winter months of the prior December, January and February.
- Miscellaneous Water Meter-Services Fees
Meter Installation, Meter Bench Test, Water Main Shutdown, etc.
- Construction & Development Water/Wastewater Fees
one-time payments to fund construction of public facilities needed to accommodate new development pursuant to ARS §9-463.05
- Commercial Services Solid Waste Rates
Scottsdale’s Solid Waste Division can provide a full range of trash and recycling collection services for businesses, contractors and multi-family residential developments in Scottsdale.
Residential customers, please contact Revenue Recovery at 480-312-2705 to discuss hardship payment options.
Water Citizen Academy
The Scottsdale Water Citizen Academy provides an inside look at all aspects of your city’s water utility, which happens to be one of the most advanced municipal water systems in the country.