WaterSmart

Scottsdale has partnered with WaterSmart - a user-friendly website portal where customers can view and manage their water use for their individual water account(s).

Customer can:

  • See water use data via comprehensive graphics
  • Use the online leak assistance tool
  • Download water use data
  • Learn helpful water saving tips
  • Sign-up for notifications (Currently, not available on all accounts but adding expanded access soon.)

Sign-up and Login

Scottsdale combined WaterSmart with one of its most popular services. Since more than 50% of Scottsdale’s utility customers have an Online Utility Account, Scottsdale Water utilizes the Online Utility Account platform for customer access to WaterSmart. Once you are signed up for the Online Utility Account, you can go back and forth between the two services without re-entering a password.

How to login to WaterSmart

  1. Login to Online Utilities Account
  2. Click on the blue WaterSmart button to the left of the screen

Login to Online Utilities Account

Customers can continue to receive and pay bills as normal. Be sure to update your preference in “Account Preferences”

How to continue to receive a paper bill:

  1. Login to Online Utilities Account
  2. Click "Account Preferences"
  3. Check the option "Send both a printed and email utility bill (not eligible for paperless credit of $0.25)"
  4. Save your preferences

Login to Online Utilities Account

WaterSmart will not activate online until after the first billing cycle. After this, your water use data will display.

To be redirected to your Online Utilites Account

  1. Click the "$ Billing" tab
  2. Click "Click here to pay"

Note: You may navigate in your Online Utilities Account as usual and if you wish to make a payment, proceed to the payment tab.

Getting hourly water use data

Scottsdale is currently changing from monthly water meter reads to hourly reads using Advance Metering Infrastructure (AMI). This is a complex process based on digital signal distancing, physical location of needed receiver infrastructure and resource availability. This is a multi-year process with an expected completion date of June 2023.

As of June 2021, approximately 40% of Scottsdale’s water customers have access to hourly data. View the map below to see how Scottsdale Water is expanding its AMI capabilities.

AMI Area Map

Enter your address in the box to get more details to view your AMI status

Water use data from a water meter is encrypted and securely transmitted through Scottsdale’s Advance Metering Infrastructure (AMI). This same data is then displayed by WaterSmart for customer review.

Once a customer has AMI data, they can better manage their water usage. The goal of Scottsdale’s AMI network is to enhance customer service, increase water-use efficiency, and provide more options for customers to understand how they use their water.

AMI infographic

Scottsdale is working diligently to give its customers more transparency on their water consumption by providing hourly water use data. Currently, most customers can only view their water use in monthly totals. As of June 2021, approximately 40% of Scottsdale's water customers have access to hourly data. Scottsdale expects to transition most customers to AMI by June 2023.

To confirm you can only view monthly data in WaterSmart, click on the “Home” tab, then “View use.” If the top graphic is labeled “Overview” then you only have monthly data. If the top graphic has tabs labeled, “Hourly, Overview and Leaks” then you should have hourly data.

If you have multiple properties, you may have some with hourly and some with monthly water use data. Individual accounts without the associated infrastructure for data transfer cannot have hourly data until the AMI infrastructure is put in place.

WaterSmart Data Analytics

Customers can download meter readings from the WaterSmart Customer Portal

  1. Click the "Settings" dropdown menu
  2. Click "Download Your Data"

Yes, there are opt-in options for notifications for AMI hourly customers.

  1. Click the "Settings" dropdown menu and select "Account Settings"
  2. Enter "Phone Number"
  3. Click "Setting" and select "Communication Preferences"

You can get messages via email, text and/or voice message. These notifications are regarding your water utility account, water use and utility announcements.

Leak alert notification is a tool that is not yet activated but is currently being evaluated. Once this has been enabled, all hourly AMI enabled accounts can receive notifications that alert the customers of a potential on-going leak via the WaterSmart notification system. This exciting WaterSmart feature will notify customers of unusual water use and assist customers in preventing unexpected, high water bills.

Note: A customer can opt-out of this service in WaterSmart communication settings.

Grey bar(s) can occur due to the blocking of data transfer (e.g., data collector or internet interruptions). However, the meter continues to track water use even if the signal is interrupted. Once the water use is transmitted again, you may see a “water use bump adjustment” in the graph.

If your hourly data stopped displaying any water use for multiple days in a row and you have been using water, contact the Water Department at 480-312-5650. Meter boxes may fill with dirt, a transmitter battery may die, or critters may chew through wires disabling data transmission. Continue to review your monthly utility statement for water use even if you signed up to receive water use notifications in case of data transmission loss.

Note: Manual reads occur as needed for billing purposes.

The Environmental Protection Agency (EPA) estimates the average water use is 100 gallons per person per day, though it may go up and down depending on daily activities. Included in that 100 gallons per day is irrigation, appliances, general consumption, etc. Approximate gallons for different activities:

  • Laundry: 30-40 gallon per load
  • 10-minute shower: 25 gallons
  • Outdoor irrigation: 100 to 2,000 gallons per day, depending on the watering method and the system size.
    • Outdoor irrigation is typically the largest water use in our desert environment. Consider signing up for a free Outdoor Water Efficiency Check by calling 480-312-5650. A Water Conservation Specialist will walk your property with you and show you ways to conserve water in your landscape. The customer must be present during the check, which can last up to 1.5 hours.

Oftentimes it is related to irrigation water use and/or a leak. Irrigation systems can vary significantly on how much water they apply to the landscape, even if they run the same length of time. Sometimes there are indoor leaks, more visitors, or personal habits that can make a difference in water use.

For help on finding leaks, view instructions in the Smart Home Water Guide.

Billing consumption data is pulled each month at a certain time and day depending on each customer’s bill date cycle. In contrast, the WaterSmart portal reflects 24 hours of water use data each day from the previous day. Therefore, the two numbers will rarely if ever match perfectly due to different timeframes.

The data is “near-real time” but not immediate. Data is transmitted once per day to the WaterSmart portal so you can view data from yesterday. To learn how to read the meter and calculate your water usage in real-time, find instructions in the Smart Home Water Guide.

There are several reasons for water use when you’re not home. Often, it is the irrigation system or another timed device such as a water softener or automatic pool fill. Make sure to be aware of these timed devices. On occasion, when someone is out-of-town, friendly neighbors may “help” by watering plants or cleaning driveways. However, it could also be an indoor leak; toilet leaks are common. For help on finding leaks, view instructions in the Smart Home Water Guide.

Assistance

Online utility registration, Utility FAQs, Utility Billing: 480-312-2461 or utilitybilling@scottsdaleaz.gov

WaterSmart analytics and data review, Water Conservation: 480-312-5650 or WaterConservation@scottsdaleaz.gov

Contact Information

City of Scottsdale - Scottsdale Water
9312 N. 94th St.
Scottsdale, AZ 85258 
P: 480-312-5650 
F: 480-312-5663

WaterOperations-CustomerService@ScottsdaleAZ.gov

Office Hours

Monday through Friday
7 a.m. to 4:30 p.m.

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