Rebates

Fiscal Year 2019 Program Information

Timeline

  • Application and funds will be available on July 1, 2018.
  • The Water Conservation Office will process complete applications on a first-come, first-served basis until application deadlines or until funds are depleted.
  • Applications must be complete for processing. Applications are considered complete when all required information is filled in on an application form and all necessary documentation (receipts, photos, etc.) is attached and legible.
  • Applications are considered incomplete if the required information or documentation is missing or illegible. A one-time notification will be sent via the email provided on the application regarding the submission of missing or illegible information or documentation. Upon submission, the application is considered complete and eligible for processing, unless it is past the application deadline or funds are depleted.
  • Scottsdale Water has two weeks to respond to any removal rebate and up to two months for any device rebate.
  • Once approved, rebates are applied to the active water account within two billing cycles.

Application

  • Get your rebate as soon as possible – click on the boxes below for rebate specifics, then apply online to expedite processing.
  • For a hard copy application call  480-312-5650, Monday through Friday 7:00 a.m. to 4:30 p.m. Return the application and all required documentation to Scottsdale Water Conservation Office, 9312 N. 94th St., Scottsdale, AZ 85258.
  • It is up to the applicant to make backup copies; original photos and paper documentation will not be returned.

Eligibility

  • Removals or purchases must occur after the program begins on July 1, 2018. Removals or purchases occurring before the program begins on July 1, 2018 are ineligible.
  • The applicant must be the current property owner. Tenants may apply for rebates with written property owner approval.
  • Owners of rental properties may apply for rebates for rental properties, however rebates are property specific and applied to the active water account. It is the owner’s responsibility to coordinate inspections and rebate funds with the tenants.
  • New construction is ineligible.

HOA Information

  • If the applicant lives in a HOA but pays his/her own water/sewer bill, do not include the HOA’s contact information.
  • If the applicant lives in a HOA and the HOA pays for the water/sewer bill, please provide the HOA’s contact information. All HOAs must submit a W-9  (PDF) form (see Tax Information below). Scottsdale Water cannot guarantee reimbursement for the rebate by the HOA, however Scottsdale Water will email the HOA the final approval.
  • If the rebate is for a HOA’s common area, contact Scottsdale Water for the Multifamily, HOA, and Commercial rebate application.

Tax Information

  • If the applicant pays for the water/sewer bill and will receive $600 or more in total rebate credits from Scottsdale Water in a calendar year, the applicant must submit a W-9  (PDF) form.
  • All HOAs must submit a W-9  (PDF) form. Scottsdale Water will email a  W-9  (PDF) form to the HOA contact provided on the application but it is ultimately the applicant’s responsibility to solicit the W-9  (PDF) form from the HOA. The completed form must be received before any rebate credit is applied to the active water account.
  • Scottsdale will send 1099 forms to customers after December 31 each year. For more information on rebate credits, contact a tax professional.

Additional Information

WaterSense Device Requires Photo Application Deadline Rebate Amount Service Required Limit Per Property 5
Irrigation Controller 1 One per device 4/30/19 Cost,up to $250 Water 1
Shower-head 2 One per device 4/30/19 Cost, up to $25 Water or Sewer 2
Toilet 3 One per device 4/30/19  Cost, up to $75 Water or Sewer 2
Urinal 4 One per device 4/30/19 Cost, up to $200 Water or Sewer 2

1Some controllers, such as Irritrol's Rain Dial-R series, require an additional plug-in component to become WaterSense labeled. Check if a plug-in is required on the EPA's website links to external site (see product type). Associated controller parts, such as a required plug-in, rain sensor or outdoor enclosure, are eligible if purchased with the controller.

2Manufacturers frequently produce the same showerhead in both standard and WaterSense labeled models. Verify the model's eligibility on the EPA's website links to external site .

3Sellers may combine toilet tanks and bowls to make unique combinations. Verify the combination is eligible on the EPA's website links to external site .

4Waterless urinals are eligible.

5Limited per property after June 30, 2016.

WaterSense Device Additional Information

  • Devices must be WaterSense labeled and listed on the EPA WaterSense website. links to external site
  • Rebates are for devices only (installation, parts, tax, shipping, etc. excluded).
  • Receipts are required and must:
    • show a purchase date after July 1, 2018.
    • list the make and model or SKU.
    • show the cost of each item minus any installation, parts, and/or tax.
    • show proof of payment.
  • Legible photocopies or clear photos of receipts are accepted.
  • Invoices, quotes, proposals, order sheets, etc. are not accepted, unless they meet the above requirements.
  • Attach the required photo for each device rebate to the online application.
  • If necessary, in-person inspections will take place during normal business hours.

Photo Instructions

  • Take a photo of each device installed at the property.
  • Photos must be taken within 10 days of application submission. Altered or misrepresentative photos will be considered fraudulent.
Apply now
Removal Rebate Required Photos 1 Application Deadline Completion & Notification Deadline Rebate Amount Service Required Limit Per Property 2
Grass Two of each removal area 11/30/18 1/31/19 $0.50 per sq. ft., up to $1,500 Water 1
Pool/Spa Two of each removal area 2/28/19 3/30/19 $0.50 per sq. ft., up to $1,500 Water 1
1Each removal rebate has required photos. See additional program information for more instructions and examples.

2Limited per property after June 30, 2016.

All Removals Additional Information

  • Do not begin the removal process until you receive a Notice to Proceed from the Water Conservation Office.
  • Attach the required photos (see below) to the application.
  • The person listed on the application will be contacted via the email provided within two weeks of Water Conservation receiving the application. If the applicant is not contacted within two weeks, check the spam/junk folder, then email or call for instructions.
  • If necessary, in-person inspections will take place during normal business hours.
  • Funds are reserved for removal projects from the Notice to Proceed date to the project completion, or until the program completion and notification deadline. No extensions.
  • To notify the Water Conservation Office of project completion, email WaterConservation@ScottsdaleAZ.gov. Final inspection instructions will then be sent via the email provided on the application.

Warm-season Grass Additional Information

  • Must remove a minimum of 500 ft 2 of warm-season grass to be eligible.
  • Can combine front, back, and/or side yards in one rebate to the meet minimum square footage.
  • Rebate is based on the measurement of warm-season grass at the time of application. Grass must be growing at a minimum 50% density to be included in the measurement. See Figures 1 and 2 below for examples of eligible and ineligible warm-season grass.
    • If installing artificial turf, the grass measurement may not match the installer’s quote. The measurement is based on the amount of grass to be removed, not how much material will be needed to replace it. Artificial turf may require extra material to accommodate for curves and cuts.
  • Upon project completion, exposed soil must be covered. If a top-dressing is used, such as granite, a minimum 2-inch layer is required. Impermeable plastic sheeting is ineligible.
  • Figure 1: Eligible Warm-season Grass

    EligibleGrassRebate

    The first image is an example of healthy warm-season grass at 100% density. The second image is an example of dead grass at 100% density. The last image is of grass at the minimum 50% density.

    Figure 2: Ineligible Warm-season Grass

    IneligibleGrassRebate

    The first image is of grass at less than 50% density. The second image is of a designated grass area that is bare dirt. The last image is over 50% weeds.

Warm-season Grass Pre-Removal Photo Instructions

  • Take two photos of each removal area from different angles. See Figure 3 below.
  • Photos must be taken within 10 days of application submission. Altered or misrepresentative photos will be considered fraudulent.
  • Figure 3: Grass Pre-Removal Photos

    pre turf removal photo examples

    Example of acceptable warm-season grass pre-removal photos, two photos taken from different angles.

Pool/Spa Additional Information

  • Must be in-ground pools and spas; above-ground are ineligible.
  • Fountains, water features, koi ponds, etc. are ineligible.
  • If removed together, can combine in-ground pools and/or spas to meet the one rebate limit.
  • Rebate is based on the surface area of the pool and/or spa.
  • Permits may be required for in-ground pool and/or spa removal. Contact the One Stop Shop at 480-312-2500 for more information. Applicant is responsible for all necessary permits and the rebate may be denied if required permits are not met.
  • Upon project completion, exposed soil must be covered. A minimum 2-inch layer is required if top-dressing, such as granite, is used. Impermeable plastic sheeting is ineligible.

Pool/Spa Pre-Removal Photo Instructions

  • Take two photos of each removal area from different angles, see Figure 4 below. If applying for both a pool and spa removal, include photos of each area.
  • Photos must be taken within 10 days of application submission. Altered or misrepresentative photos will be considered fraudulent.
  • Figure 4: Pool/spa Pre-Removal Photos

    pre pool removal photo examples

    Example of acceptable pool/spa pre-removal photos, two photos taken from different angles. If removing both a pool and a spa, include photos of each area.

Apply now
Removal Rebate 1 Required Photos Application Deadline Completion & Notification Deadline Rebate Amount Service Required Limit Per Property 2
Water Softener Connection, Location, and brine tank 2/28/19 3/30/19 Two installments of $125, total $250 Water or sewer 1
1Each removal rebate has required photos. See additional program information for more instructions and examples.

2Limited per property after June 30, 2016.

All Removals Additional Information

  • Do not begin the removal process until you receive a Notice to Proceed from the Water Conservation Office.
  • Attach the three required photos (see below) to the application.
  • The person listed on the application will be contacted via the email provided within two weeks of Water Conservation receiving the application. If the applicant is not contacted within two weeks, check the spam/junk folder, then email or call for instructions.
  • If necessary, in-person inspections will take place during normal business hours.
  • Funds are reserved for removal projects from the Notice to Proceed date to the project completion, or until program completion and notification deadline. No extensions.
  • To notify the Water Conservation Office of project completion, email WaterConservation@ScottsdaleAZ.gov. Final inspection instructions will then be sent via the email provided on the application.

Water Softener Additional Information

  • The intent of the program is to remove connected, functioning water softeners to reduce salinity in our wastewater. Water softeners already disconnected or removed are not eligible.
  • To receive a Notice to Proceed, applicants must submit three pre-removal photos and the digital or hard copy application. See Figure 5 below for pre-removal photo examples.
  • Photos must be taken within 10 days of application submission. Altered or misrepresentative photos will be considered fraudulent.
  • Figure 5: Water Softener Pre-Removal Photos

    pre water softener removal photo examples

    Example of acceptable water softener pre-removal photos: one photo of the plumbing connection; one photo of the location in the home or garage; and one photo of the salt/brine tank.

  • After receiving the Notice to Proceed, the applicant must install a soldered hard-pipe permanent closure (see Figure 6 below) unless installing a non-salt-using water treatment or conditioner in place of the old softener. For information about non-salt-using water conditioning/treatment systems please visit the Los Angeles County Sanitation District links to external site .
  • Figure 6: Hard-pipe permanent closure

    Hard pipe closure

    Example of acceptable soldered hard-pipe permanent closure.

  • Rebates are credited in two $125 installments:
    1. After the initial removal and the first inspection
    2. One year after the initial removal and the final inspection
  • Applicant will be sent a notice for the second inspection via the email provided on the application approximately one year after the first $125 installment. It is the applicant’s responsibility to contact the Water Conservation Office within 13 months following the first inspection for final inspection instructions if he/she does not receive notice.

Device Disposal

Scottsdale’s Solid Waste can collect your old water softener during monthly brush and bulk collection. Before placing at the curb, remove and bag any unused water softener salt, crack or smash the canister (to prevent re-installation), and remove all water and salt from the unit.

Apply now
Email the Water Conservation Office at WaterConservation@ScottsdaleAZ.gov prior to purchasing devices to verify fund availability, eligibility, and the limit for the property.
WaterSense Device Application Deadline Completition & Notification Deadline Rebate Amount Service Required Limit per Year Limit Per Property 5
Irrigation Controller 1 2/28/19 3/30/19 Cost,up to $250 Water 50 Number on property
Shower-head 2 2/28/19 3/30/19 Cost,up to $25 Water or sewer 100 Number on property
Toilet 3 2/28/19 3/30/19 Cost,up to $75 Water or sewer 100 Number on property
Urinal 4 2/28/19 3/30/19 Cost,up to $200 Water or sewer 50 Number on property

1Some controllers, such as Irritrol's Rain Dial-R series, require an additional plug-in component to become WaterSense labeled. Check if a plug-in is required on the EPA's website links to external site (see product type). Other controller pieces not required for WaterSense labeling, such as an associated rain sensor or outdoor enclosure, are also eligible if purchased with the controller.

2Manufacturers frequently produce the same showerhead in both standard and WaterSense labeled models. Verify the model's eligibility on the EPA's website links to external site .

3Sellers may combine toilet tanks and bowls to make unique combinations. Verify the combination is eligible on the EPA's website links to external site .

4Waterless urinals are eligible.

5Limited per property after June 30, 2016.

WaterSense Device Additional Information

  • WaterSense device purchases and installation must occur after the program year, July 1, 2018.
  • Devices must be WaterSense labeled and listed on the EPA WaterSense website links to external site
  • Rebates are for devices only (installation, parts, tax, shipping, etc. excluded).
  • Receipts are required and must:
    • show a purchase date after July 1, 2018.
    • list the make and model or SKU.
    • show the cost of each item minus any installatoin, parts, and/or tax.
    • show proof of payment.
  • Legible photocopies or clear photos of receipts are accepted.
  • Invoices, quotes, proposals, order sheets, etc. are not accepted, unless they meet the above requirements.
  • If necessary, in-person inspections will take place during normal business hours.
  • If all rebate credits from Scottsdale Water will be $600 or more in a calendar year, the applicant must also submit a W-9  (PDF) form.
Email the Water Conservation Office at WaterConservation@ScottsdaleAZ.gov prior to beginning the project to verify fund availability and eligibility.
Removal Rebate Needs Planning Approval Application Deadline Completion & Notification Deadline Rebate Amount Must Receive Limit Per Year Limit Per Property
Warm-season Grass Yes 2/28/19 3/30/19 25% conversion costs, up to $5,000 Water 1 3
Water Softener No 2/28/19 3/30/19 Two installments of $125, total $250 Water or sewer Number on Property Number on Property

Warm-season Grass Additional Information

  • Must remove a minimum of 2,000 ft 2 of warm-season grass to be eligible.
  • Can combine multiple areas for one rebate to meet minimum square footage.
  • Grass must be growing at a minimum 50% density to be included in the measurement. See Figures 1 and 2 below for examples of eligible and ineligible warm-season grass.
  • Figure 1: Eligible Warm-season Grass

    EligibleGrassRebate

    The first image is an example of healthy warm-season grass at 100% density. The second image is an example of dead grass at 100% density. The last image is of grass at the minimum 50% density.

    Figure 2: Ineligible Warm-season Grass

    IneligibleGrassRebate

    The first image is of grass at less than 50% density. The second image is of a designated grass area that is bare dirt. The last image is over 50% weeds.

  • Upon project completion, exposed soil must be covered. If a top-dressing is used, such as granite, a minimum 2-inch layer is required. Impermeable plastic sheeting is ineligible.
  • If all rebate credits from Scottsdale Water will be $600 or more in a calendar year, the applicant must also submit a W-9  (PDF) form.

Water Softener Additional Information

  • The intent of the program is to remove connected, functioning water softeners to reduce salinity in our wastewater. Water softeners already disconnected or removed are not eligible.
  • To receive a Notice to Proceed, applicants must submit both pre-removal photos and the digital or hard copy application. See Figure 5 below for pre-removal photo examples.
  • Photos must be taken within 10 days of application submission will be checked. Altered or misrepresentative photos will be considered fraudulent.
  • Figure 5: Water Softener Pre-Removal Photos

    pre water softener removal photo examples

    Example of acceptable water softener pre-removal photos: one photo of the plumbing connection; one photo of the location in the home or garage; and one photo of the salt/brine tank.

  • After receiving the Notice to Proceed, the applicant must install a soldered hard-pipe permanent closure (see Figure 6 below) unless installing a non-salt-using water treatment or conditioner in place of the old softener. For information about non-salt-using water conditioning/treatment systems please visit the Los Angeles County Sanitation District links to external site .
  • Figure 6: Hard-pipe permanent closure

    Hard pipe closure

    Example of acceptable soldered hard-pipe permanent closure.

  • Rebates are credited in two $125 installments:
    1. After the initial removal and the first inspection
    2. One year after the initial removal and the final inspection
  • Applicant will be sent a notice for the second inspection via the email provided on the application approximately one year after the first $125 installment. It is the applicant’s responsibility to contact the Water Conservation Office within 13 months following the first inspection for final inspection instructions if he/she does not receive notice.
  • If all rebate credits from Scottsdale Water will be $600 or more in a calendar year, the applicant must also submit a W-9  (PDF) form.

Contact Information

City of Scottsdale - Scottsdale Water
9312 N. 94th St.
Scottsdale, AZ 85258 
P: 480-312-5650
F: 480-312-5615

WaterOperations-CustomerService@ScottsdaleAZ.gov

Office Hours

Monday through Friday
7 a.m. to 4:30 p.m.

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Need Help?

480-312-3111

General City Information/Speak to a Citizen Service Specialist


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