Rebates

Scottsdale Water’s rebate program has been helping residents permanently reduce water use for almost three decades. Rebate funds are limited and for the last three years all rebate funds were depleted. Apply online starting July 1, 2019 to take advantage of this great program.

Single Family Residential Rebates

There are two rebate programs available. WaterSense product installation rebates and grass, pool/spa, and water softener removal rebates. Please review the general program information and rebate-specific information before applying at the bottom of each rebate section. For questions, email Water Conservation Office or call 480-312-5650.

General Program Information

  • Application and funds will be available July 1, 2019. The Water Conservation Office will process complete applications on a first-come, first-served basis until application deadlines or until funds are depleted.
  • Applications must be complete for processing. Applications are considered complete when all required information is filled in on an application form and all necessary documents (invoices, maps, W-9, etc.) are attached and legible.
  • Applications are considered incomplete if the required information or documentation is missing or illegible. A one-time notification will be sent to the email provided on the application regarding submission of missing or illegible information or documentation. Upon submission of the missing information, the application is considered complete and eligible for processing, unless it is past the application deadline or funds are depleted.
  • Once approved, rebates are applied as a credit to the active water account within two billing cycles. Rebate credits are not applied to closed utility accounts or transferred to a different account. Applicants should verify that all rebates have been approved and applied prior to closing a utility account or transferring an account to a tenant.
  • Get your rebate as soon as possible — apply online to expedite processing.
    • After the rebate is submitted online, a confirmation email will be sent to the email address provided. Save this confirmation email as proof of application. If you do not receive this email within 72 hours of applying, check your spam/junk folder, then email Water Conservation Office.
  • For a hard copy application call 480-312-5650, Monday through Friday 7:00 a.m. to 4:30 p.m. Return the application and all required documentation to Scottsdale Water Conservation Office, 9312 N. 94th St., Scottsdale, AZ 85258 .
    • When a paper application is received via post, a confirmation email will be sent to the email address provided. This may take up to two weeks. Save this confirmation email as proof of application. You should receive your rebate within two months of application or before April 30, 2020. If it is submitted less than two months before April 30, 2020, call to verify the application was received.
  • It is up to the applicant to make backup copies; original photos and paper documentation will not be returned.
  • Removals or purchases must occur on or after the program begins on July 1, 2019. Removals or purchases occurring before the program begins on July 1, 2019 are ineligible.
  • The applicant must be the current property owner. Tenants may apply for rebates with written property owner approval.
  • Owners of rental properties may apply for rebates for rental properties. However, rebates are property specific and applied as a credit to the active water account. The active water account must be associated with the location where the products are installed or where the items were removed. If the owner does not live on-site or is not listed on the active water account, it is the owner’s responsibility to coordinate inspections and rebate funds with the tenants.
  • New construction is ineligible.
  • If the applicant lives in a HOA but pays his/her own water/sewer bill, do not include the HOA’s contact information.
  • If the applicant lives in a HOA and the HOA pays for the water/sewer bill, please provide the HOA’s contact information. All HOAs must submit a W-9 (PDF) form (see Tax Information). Scottsdale Water cannot guarantee reimbursement for the rebate by the HOA. However, Scottsdale Water will email the HOA the rebate approval information (name, unit, rebate amount, etc.) and copy the applicant.
    • All HOAs must submit a W-9 (PDF) form. Scottsdale Water will email a W-9 (PDF) form to the HOA contact provided on the application but it is ultimately the applicant’s responsibility to solicit the W-9 from the HOA. The completed W-9 form must be received before any rebate credit is applied to the active water account.
  • If the rebate is for a HOA’s common area, view the Multifamily, HOA, & Commercial rebate information.
  • If the applicant pays for the water/sewer bill and will receive $600 or more in total rebate credits from Scottsdale Water in a calendar year, the applicant must submit a W-9 (PDF) form.
  • All residential warm-season grass removal rebates must submit a W-9 form.
  • If the applicant receives $600 or more in total rebate credits in a calendar year, Scottsdale will send 1099 forms to customers after December 31 each year. For more information on rebate credits, contact a tax professional.

WaterSense Product Rebates

WaterSense products make it easy to find and select water-efficient products that can help your wallet and the environment. They are backed by independent, third-party certification and tested for both efficiency and performance.

WaterSense product Requires Photos Application deadline Rebate amount per unit Must receive from Scottsdale Water Limit per property
Irrigation Controller Yes 4/30/20 Cost, up to $250 Water 1
Showerhead Yes 4/30/20 Cost, up to $25 Water or sewer 2
Toilet Yes 4/30/20 Cost, up to $75 Water or sewer 2
Urinal Yes 4/30/20 Cost, up to $200 Water or sewer 2

Verify WaterSense Products

Do not rely on store websites, packaging or product pictures for WaterSense eligibility. Always utilize WaterSense’s product search to verify your product’s eligibility. Lists are periodically updated, and eligibility may change. If you are unsure, call the WaterSense helpline toll free at 866-987-7367 or email WaterConservation@ScottsdaleAZ.gov.

Search Approved WaterSense Products

WaterSense Rebate Requirements

Products must be WaterSense labeled and listed on the EPA’s WaterSense product search. In addition to the required installation photos, photos of the SKU or model number on the packaging can also be submitted to expedite verifying the WaterSense label.

Addtional Requirements for WaterSense Labeled Products

WaterSense Labeling Requirements
  • Products must be WaterSense labeled and listed on the EPA’s WaterSense product search. In addition to the required installation photos, photos of the SKU or model number on the packaging can also be submitted to expedite verifying the WaterSense label.
  • Some irrigation controllers, such as Irritrol’s Rain Dial R Series, require additional plug-in components to become WaterSense labeled. Check if additional pieces are required through the EPA’s product search.
Rebate Amount & Eligibility
  • Rebates are for the products only (installation, parts, tax, shipping etc. excluded) with a maximum of $250 per controller.
  • Rebates are limited to one per property after June 30, 2016.
  • Receipts are required and must:
    • Show a purchase date on or after July 1, 2019.
    • List the make and model or SKU.
    • Show the cost of each item.
  • Rebates are not available for only the additional plug-in components (i.e. pairing a new component with an existing, older irrigation controller). To be eligible, all pieces, including the controller, must be purchased together.
  • All pieces must be in new condition and not reconditioned/refurbished or bought second-hand.
  • Other controller pieces not required for WaterSense labeling, such as an associated rain sensor or outdoor enclosure, are eligible if purchased with the controller.
Photo Requirements
  • Take a photo of the controller and each additional component installed at the property and attach it to the online application. Photos of the boxes/packaging or the product uninstalled do not qualify.
  • Photos must be taken within 10 days of application submission - timestamps will be checked.
  • Altered or mis-representative photos will be considered fraudulent and the rebate will be denied.
WaterSense Labeling Requirements
  • Products must be WaterSense labeled and listed on the EPA’s WaterSense product search. In addition to the required installation photos, photos of the SKU or model number on the packaging can also be submitted to expedite verifying the WaterSense label.
  • Showerhead models frequently have WaterSense labeled and non-WaterSense labeled versions. WaterSense labeling states a maximum flow rate must be equal to or less than 2.0 gallons per minute (gpm). Not all 2.0 gpm or less qualify as there are additional performance metrics. Always utilize the EPA’s product search to confirm product eligibility.
Rebate Amount & Eligibility
  • Rebates are for the products only (installation, parts, tax, shipping etc. excluded) with a maximum of $25 per showerhead.
  • Rebates are limited to two per property after June 30, 2016.
  • Receipts are required and must:
    • Show a purchase date on or after July 1, 2019.
    • List the make and model or SKU.
    • Show the cost of each item.
  • All pieces must be in new condition and not reconditioned/refurbished or bought second-hand.
Photo Requirements
  • Take a photo of each showerhead installed at the property and attach them to the online application. Photos of the boxes/packaging or the product uninstalled do not qualify.
  • Photos must be taken within 10 days of application submission - timestamps will be checked.
  • Altered or mis-representative photos will be considered fraudulent and the rebate will be denied.
WaterSense Labeling Requirements
  • Products must be WaterSense labeled and listed on the EPA’s WaterSense product search. In addition to the required installation photos, photos of the SKU or model number on the packaging can also be submitted to expedite verifying the WaterSense label.
  • WaterSense labeling states the effective flush volume shall not exceed 1.28 gallons (if dual flush, the effective flush volume is the average flush volume of two reduced flushes and one full flush). Not all 1.28 gallons per flush or less qualify as there are additional performance metrics. Always check the EPA’s product search to confirm product eligibility.
  • Different toilet tanks and bowls can be combined to create a unique product. Verify the toilet and bowl combination is WaterSense labeled on the EPA’s product search.
  • Some ADA toilets are not WaterSense labeled (ex. Toto Drake Two-Piece 1.6 GPF ADA compliant toilet). Verify the product is WaterSense labeled on the EPA’s product search.
Rebate Amount & Eligibility
  • Rebates are for the products only (installation, parts, tax, shipping etc. excluded) with a maximum of $75 per toilet.
  • Rebates are limited to two per property after June 30, 2016.
  • Receipts are required and must:
    • Show a purchase date on or after July 1, 2019.
    • List the make and model or SKU.
    • Show the cost of each item.
  • All pieces must be in new condition and not reconditioned/refurbished or bought second-hand.
Photo Requirements
  • Take a photo of each toilet installed at the property and attach it to the online application. Photos of the boxes/packaging or the product uninstalled do not qualify.
  • Photos must be taken within 10 days of application submission - timestamps will be checked.
  • Altered or mis-representative photos will be considered fraudulent and the rebate will be denied.
WaterSense Labeling Requirements
  • Products must be WaterSense labeled and listed on the EPA’s WaterSense product search. In addition to the required installation photos, photos of the SKU or model number on the packaging can also be submitted to expedite verifying the WaterSense label.
  • Waterless urinals qualify.
Rebate Amount & Eligibility
  • Rebates are for the products only (installation, parts, tax, shipping etc. excluded) with a maximum of $200 per urinal.
  • Rebates are limited to two per property after June 30, 2016.
  • Receipts are required and must:
    • Show a purchase date on or after July 1, 2019.
    • List the make and model or SKU.
    • Show the cost of each item.
  • All pieces must be in new condition and not reconditioned/refurbished or bought second-hand.
Photo Requirements
  • Take a photo of each urinal installed at the property and attach it to the online application. Photos of the boxes/packaging or the product uninstalled do not qualify.
  • Photos must be taken within 10 days of application submission - timestamps will be checked.
  • Altered or mis-representative photos will be considered fraudulent and the rebate will be denied.

Apply for WaterSense Rebate


Removal Rebates

Removing warm-season grass, pool/spas, and water softeners can help save water and money. Warm-season grass is the most water-intensive landscape and pools can lose thousands of gallons of water per year to evaporation. Additionally, removing water softeners can help reduce the high salinity in our recycled wastewater, caused in part by salt-based softeners.

Rebate option Required Photos Application deadline Completion & notification deadline Rebate amount Must receive from Scottsdale Water Limit per property
Warm-season Grass Two of each removal area 2/28/20 3/31/20 $1.00 per sq. ft., up to $5,000 Water 1
Pool/Spa Two of each removal area 2/28/20 3/31/20 $1.00 per sq. ft., up to $1,500 Water 1
Water Softener Location, connection, brink tank 2/28/20 3/31/20 Two installments of $125, total $250 Water or sewer 1

Removal Rebate Requirements

Do not remove your warm-season grass, pool and/or spa, or water softener until you receive a Notice to Proceed. Any warm-season grass removed before the Notice to Proceed will not count in the rebated square footage. Any water softener or pool and/or spa removed before the Notice to Proceed will be denied. Photos of the project before and after the removal are completed do not qualify. Per ordinance, all removal rebates require a pre-inspection to verify eligibility.
Eligibility
  • Winter grass, or grass that is overseeded, is not eligible.
  • Must remove a minimum of 500 ft2. Can combine front, back, and/or side yards in one rebate to meet the minimum square footage.
  • Homeowners part of a Homeowner’s Association (HOA) must ensure that the new landscape complies with HOA Covenants, Codes & Restrictions (CC&Rs).
  • Rebate is based on the measurement of warm-season grass at the time of application. Grass must be growing at a minimum 50% density to be included in the measurement. See Figures 1 and 2 below for examples of eligible and ineligible warm-season grass.
    • Note: artificial turf measurements may be larger than Water Conservation measurements to accommodate for curves and cuts.

Figure 1: Eligible Warm-season Grass

Eligible lawn images
The first image is an example of healthy warm-season grass at 100% density. The second image is an example of dead grass at 100% density. The last image is of grass at the minimum 50% density.

Figure 2: Ineligible Warm-season Grass

Ineligible lawn images
The first image is of grass at less than 50% density. The second image is of a designated grass area that is bare dirt. The last image is over 50% weeds.
Removal Area Installation Requirements

The Water Conservation Office promotes Arizona-friendly landscapes that are both water efficient and beautiful. To learn more, attend a free landscape workshop; read free design publications online and in print; and watch Water – Use It Wisely’s “Drab 2 Fab Backyard Rehab” video series.

  • Removal area must be replaced with a maximum of 75% non-living materials and a minimum of 25% Arizona-friendly living plant material.
    • Non-living materials: decomposed granite, pathways/pavers, patios, artificial turf, and other structures.
    • Living plant material: must be listed as low-water-use by the Arizona Department of Water Resources. At typical mature size, must cover 25% of the grass area removed. Mature size will be based upon regionally applicable references. A cheat sheet for the most commonly used Arizona-friendly plants and your final Selected Plant List document are available for download but does not include all eligible species. The trunk or stem of the plant must be in the converted area to count. Existing plants in the removal area count towards the minimum 25% if they are not removed.
  • Fountains, pools and other water-intensive features may not be installed in the removal area.
  • All exposed soil in removal areas must be covered. If granite top dressing is used, a minimum 2” layer must cover the soil.
  • Plastic sheeting (impermeable weed barrier) is not permitted in the removal area.
Application Requirements
  • Download the free residential warm-season grass removal rebate information packet, including documents that support the below requirements.
  • All residential warm-season grass removal rebates must include:
    • Pre-removal photos
      • Take two photos of each removal area from different angles. See Figure 3 below.
      • Photos must be taken within 10 days of application submission – time stamps will be checked.
      • Altered or misrepresentative photos will be considered fraudulent and the rebate will be denied.
    • W-9
  • If you know the square footage of grass to be removed and how many square feet of Arizona-friendly living plant material will be required to replace it, then you may also submit your Selected Plant List. Please note, the Water Conservation Office will still complete its own measurements and pre-inspection. Submitting your Selected Plant List with the application does not mean you can proceed with removing the warm-season grass before a Notice to Proceed is granted.

Figure 3: Grass Pre-Removal Photos

Ineligible lawn images
Example of acceptable warm-season grass pre-removal photos, two photos taken from different angles.
Pre-Inspection & Measurement
  • If necessary, in-person inspections will take place during normal business hours. An inspector will call the number provided on the application to arrange an in-person inspection.
  • Once the pre-inspection is complete, the Water Conservation Office will email the total grass removal measurement and the required square feet of Arizona-friendly living plant material to the email address listed on the application.
  • The rebate is based on the measurement. If the grass is removed, or if the grass is overseeded, the original measurement cannot be altered. If there are concerns with the measurement, contact WaterConservation@ScottsdaleAZ.gov and do not remove the grass.
Plant Calculator & Notice to Proceed
  • After receiving the required Arizona-friendly living plant material square footage, you must complete your Selected Plant List and submit it to WaterConservation@ScottsdaleAZ.gov. Include the address where the removal is occurring in all correspondence.
  • Once your Selected Plant List is verified and approved by the Water Conservation Office, the Notice to Proceed is emailed to the email address listed on the application and the applicant may begin the project
  • Funds are reserved for removal projects from the Notice to Proceed date to the program completion and notification deadline. No extensions.
  • You can change your Selected Plant List during the project, however the applicant is still responsible for using only Arizona-friendly plants listed on Arizona Department of Water Resource’s Low Water Use & Drought Tolerant Plant List and meeting the minimum 25% mature canopy coverage.
Post-Inspection
  • To notify the Water Conservation Office of project completion, email WaterConservation@ScottsdaleAZ.gov. Final inspection instructions will then be sent via the email provided on the application.
    • Project completion is defined as having all warm-season grass removed, no bare dirt, and the final non-living and Arizona-friendly living plant materials installed.
  • Water Conservation has up to two weeks to respond to the project completion notification.
  • If necessary, in-person inspections will take place during normal business hours. An inspector will call the number provided on the application to arrange an in-person inspection.
  • The rebate will not be applied to the active water account until a completed W-9 is submitted.
  • Once approved, the rebate will be applied to the active water account and will stay on the active water account until all credits are depleted.
  • If the project is completed after the completion and notification deadline, but before the rebate program year ends on 4/30/20, the project may receive a rebate if there are unallocated funds available. Email WaterConservation@ScottsdaleAZ.gov for more information.
Do not remove your warm-season grass, pool and/or spa, or water softener until you receive a Notice to Proceed. Any warm-season grass removed before the Notice to Proceed will not count in the rebated square footage. Any water softener or pool and/or spa removed before the Notice to Proceed will be denied. Photos of the project before and after the removal are completed do not qualify. Per ordinance, all removal rebates require a pre-inspection to verify eligibility.
Eligibility
  • Must be in-ground pools and spas; above-ground are ineligible.
  • Fountains, water features, koi ponds, etc. are ineligible.
  • If removed together, can combine in-ground pools and/or spas to meet the one rebate limit.
Acceptable Replacements
  • Pools and/or spas cannot be replaced with other water-intensive features. This includes water features (fountains, koi ponds, etc.) and grass.
  • Pools must be filled in, even if a deck or other building structure is installed over the top.
  • Decomposed granite, Arizona-friendly landscaping, decks, patios, and other building structures are acceptable.
  • All exposed soil in removal areas must be covered. If granite top dressing is used, a minimum 2” layer must cover the soil.
  • Plastic sheeting (impermeable weed barrier) is not permitted in the removal area.
Pre-Removal Photos
  • Take two photos of each removal area from different angles, see Figure 4 below. If applying for both a pool and spa removal, include photos of each area.
  • Photos must be taken within 10 days of application submission – time stamps will be checked. Altered or mis-representative photos will be considered fraudulent and the rebate will be denied.

Figure 4: Pool/spa Pre-Removal Photos

Ineligible lawn images
Example of acceptable pool/spa pre-removal photos, two photos taken from different angles. If removing both a pool and a spa, include photos of each area.
Pre-Inspection, Measurement, Permits, & Notice to Proceed
  • All in-ground pool and/or spa removals require a demolition permit (electric is included). Permit requirements may change. Contact the One Stop Shop at 480-312-2500 for more information.
  • The applicant is responsible for all necessary permits and the rebate may be denied if required permits are not met.
  • If necessary, in-person inspections will take place during normal business hours. An inspector will call the number provided on the application to arrange an in-person inspection.
  • Once the pre-inspection is complete, the Water Conservation Office will email a Notice to Proceed to the email address listed on the application.
  • The rebate is based on the measurement in the Notice to Proceed. If there are concerns with the measurement, contact WaterConservation@ScottsdaleAZ.gov and do not remove the pool and/or spa. If the pool and/or spa is removed, the original measurement cannot be altered.
    • Pool and/or spa removal rebate measurements are based on the surface area and do not include the associated decking or hardscape.
  • Funds are reserved for removal projects from the Notice to Proceed date to the program completion and notification deadline. No extensions.
Post-Inspection
  • To notify the Water Conservation Office of project completion, email WaterConservation@ScottsdaleAZ.gov. Final inspection instructions will then be sent via the email provided on the application.
    • Project completion is defined as having the entire pool/spa filled in, no bare dirt, and the final landscape material installed.
  • If necessary, in-person inspections will take place during normal business hours. An inspector will call the number provided on the application to arrange an in-person inspection.
  • • If the project is completed after the completion and notification deadline, but before the rebate program year ends on 4/30/20, the project may receive a rebate if there are unallocated funds. Email WaterConservation@ScottsdaleAZ.gov for more information.
Do not remove your warm-season grass, pool and/or spa, or water softener until you receive a Notice to Proceed. Any warm-season grass removed before the Notice to Proceed will not count in the rebated square footage. Any water softener or pool and/or spa removed before the Notice to Proceed will be denied. Photos of the project before and after the removal are completed do not qualify. Per ordinance, all removal rebates require a pre-inspection to verify eligibility.
Important Information

The intent of the program is to remove connected, functioning water softeners to reduce salinity in our wastewater. Water softeners already disconnected or removed are not eligible.

Pre-Removal Photos
  • Required photos include:
    • One photo of the plumbing connection
    • One photo of the location in the home or garage
    • One photo of the salt/brine tank.
  • See Figure 5 below for pre-removal photo examples.
  • Photos must be taken within 10 days of application submission - time stamps will be checked. Altered or mis-representative photos will be considered fraudulent and the rebate will be denied.

Figure 5: Water Softener Pre-Removal Photos

Ineligible lawn images
Example of acceptable water softener pre-removal photos: one photo of the plumbing connection; one photo of the location in the home or garage; and one photo of the salt/brine tank.
Pre-inspection
  • If necessary, in-person inspections will take place during normal business hours. An inspector will call the number provided on the application to arrange an in-person inspection.
  • Once the pre-inspection is complete, the Water Conservation Office will email a Notice to Proceed to the email address listed on the application.
  • Funds are reserved for removal projects from the Notice to Proceed date to the program completion and notification deadline. No extensions.
Acceptable Replacements
  • The Santa Clarita Valley Sanitation District has examined water conditioning units that are in compliance with a salt-free ordinance. Consumer ratings were submitted by Santa Clarita Valley residents and do not represent the views of the Sanitation District or the City of Scottsdale. For questions, email WaterConservation@ScottsdaleAZ.gov.
  • If a salt-free conditioner is not installed, then a soldered hard-pipe permanent closure is required, see Figure 6 below. Shark bites or flexible hoses with threaded ends are not considered permanent and do not qualify. For questions, email WaterConservation@ScottsdaleAZ.gov.

Figure 6: Hard-pipe permanent closure

Ineligible lawn images
Example of soldered hard-pipe permanent closure.
Post-Inspection & Second Phase
  • To notify the Water Conservation Office of project completion, email WaterConservation@ScottsdaleAZ.gov. Final inspection instructions will then be sent via the email provided on the application.
    • Project completion is defined as having the water softener removed and either a hard-pipe permanent closure installed or a qualifying non-salt using water treatment system installed.
  • If necessary, in-person post-inspections will take place during normal business hours.
  • The applicant will be sent a notice for the second installment via the email provided on the application approximately one year after the first $125 installment. It is the applicant’s responsibility to contact the Water Conservation Office within 13 months following the first installment for final installment instructions if he/she does not receive notice.

Apply for Removal Rebate


Multifamily, HOA & Commercial Rebates

There are two rebate programs available. WaterSense product installation rebates and removal rebates for grass and water softeners. Please review the general program information and rebate-specific information before applying at the bottom of each rebate section. Email the Water Conservation Office for any questions and prior to purchasing products or removing grass to verify fund availability, eligibility, and the limit for the property.

General Program Information

  • Application and funds will be available July 1, 2019. The Water Conservation Office will process complete applications on a first-come, first-served basis until application deadlines or until funds are depleted.
  • Applications must be complete for processing. Applications are considered complete when all required information is filled in on an application form and all necessary documents (invoices, maps, W-9, etc.) are attached and legible.
  • Applications are considered incomplete if the required information or documentation is missing or illegible. A one-time notification will be sent to the email provided on the application regarding submission of missing or illegible information or documentation. Upon submission of the missing information, the application is considered complete and eligible for processing, unless it is past the application deadline or funds are depleted.
  • The Water Conservation Office has two weeks to respond to any multifamily, HOA, or commercial rebate.
  • Once approved, rebates are applied as a credit to the active water account within two billing cycles. Rebate credits are not applied to closed utility accounts or transferred to a different account. Applicants should verify that all rebates have been approved and applied prior to closing a utility account or transferring an account to a tenant.
  • Removals or purchases must occur on or after the program begins on July 1, 2019. Removals or purchases occurring before the program begins on July 1, 2019 are ineligible.
  • The applicant must be the current property owner or designated representative, as stated in a written approval from the current property owner or HOA President. Tenants may apply for rebates with written property owner approval.
  • Owners of rental properties may apply for rebates for rental properties. However, rebates are property specific and applied as a credit to the active water account. The active water account must be associated with the location where the products are installed or where the removal occurred. If the owner does not live on-site or is not listed on the active water account, it is the owner’s responsibility to coordinate inspections and rebate funds with the tenant(s).
  • New construction is ineligible.
  • The HOA board must have a consensus on completing any project in a common area in order to receive a rebate. A written consent from a HOA board member or property manager must state the terms of the agreement and be emailed to WaterConservation@ScottsdaleAZ.gov or mailed to 9312 N. 94th St., Scottsdale, AZ 85258 .
  • If a HOA board member coordinates a group purchase for community members (i.e. the HOA pays for new irrigation controllers for each property but each homeowner pays for their own water bill), each homeowner participating in the group purchase is required to submit their own signed single-family residential rebate application. The rebate will appear as a credit on the homeowner’s active water account. It is the homeowner’s responsibility to coordinate in-person inspections with the Water Conservation Office. It is the HOA’s responsibility to coordinate group purchase funds with the homeowners.
  • All multifamily, HOA, & commercial customers must submit a W-9. The completed W-9 form must be received before any rebate credit is applied to the active water account.
  • Scottsdale will send 1099 forms to customers after December 31 each year. For more information on rebate credits, contact a tax professional.

WaterSense Product Rebates

WaterSense products make it easy to find and select water-efficient products that can help your wallet and the environment. They are backed by independent, third-party certification and tested for both efficiency and performance.

WaterSense product Application deadline Completion & notification deadline Rebate amount per unit Must receive from Scottsdale Water Limit per year Limit per property
Irrigation Controller 3/31/20 4/30/20 Cost, up to $400 Water 50 Number on property
Showerhead 3/31/20 4/30/20 Cost, up to $25 Water or sewer 100 Number on property
Tank Toilet 3/31/20 4/30/20 Cost, up to $75 Water or sewer 100 Number on property
Flushometer-Valve Toilet 3/31/20 4/30/20 Cost, up to $250 Water or sewer 100 Number on property
Urinal 3/31/20 4/30/20 Cost, up to $200 Water or sewer 50 Number on property

Verify WaterSense Products

Do not rely on store websites, packaging or product pictures for WaterSense eligibility. Always utilize WaterSense’s product search to verify your product’s eligibility. Lists are periodically updated, and eligibility may change. If you are unsure, call the WaterSense helpline toll free at 866-987-7367 or email WaterConservation@ScottsdaleAZ.gov.

Search Approved WaterSense Products

WaterSense Rebate Requirements

Products must be WaterSense labeled and listed on the EPA’s WaterSense product search. In addition to the required installation photos, photos of the SKU or model number on the packaging can also be submitted to expedite verifying the WaterSense label.

Additional Requirements for WaterSense Labeled Products

WaterSense labeled irrigation controllers use local weather and landscape conditions to tailor watering schedules to actual conditions. Must have pre-inspection consultation.

WaterSense Labeling Requirements
  • Some irrigation controllers, such as Irritrol’s Rain Dial R Series, require additional plug-in components to become WaterSense labeled. Check if additional pieces are required through the EPA’s product search.
Required Pre-Inspection & Map
  • All applicants must have a pre-inspection consultation with a Water Conservation staff member to verify the selected irrigation controller’s compatibility with the site.
    • Per the Irrigation Association’s recommendation, sites with less than 40% irrigation efficiency are recommended to fix the irrigation issues before installing new irrigation controllers. Sites with less than 40% irrigation efficiency may be temporarily denied for an irrigation controller rebate until the irrigation inefficiencies are corrected.
    • Water Conservation staff strongly encourage the use of WaterSense labeled irrigation controllers that have a frequency adjustment function. This programming is the most compatible with our desert environment, soil type, and rainfall patterns. For questions, email WaterConservation@ScottsdaleAZ.gov.
  • As part of the required pre-inspection, the applicant must submit a map of the property with the location of all existing irrigation controllers and note which ones are being replaced. For help with this map, use Google Maps or email WaterConservation@ScottsdaleAZ.gov and we can provide an aerial view of your property.
Rebate Amount & Eligibility
  • Rebates are for the products only (installation, parts, tax, shipping etc. excluded) with a maximum of $400 per controller. Rebate amount is based on the number of stations for the controller:
    • 1-12 stations: up to $250 per controller.
    • 13-16 stations: up to $350 per controller.
    • 17 stations or above: up to $400 per controller.
  • Rebates are limited per property after June 30, 2016.
  • Receipts are required and must:
    • Show a purchase date on or after July 1, 2019.
    • List the make and model or SKU.
    • Show the cost of each item.
  • Rebates are not available for only the additional plug-in components (i.e. pairing a new component with an existing, older irrigation controller). To be eligible, all pieces, including the controller, must be purchased together.
  • All pieces must be in new condition and not reconditioned/refurbished or bought second-hand.
  • Other controller pieces not required for WaterSense labeling, such as an associated rain sensor or outdoor enclosure, are eligible if purchased with the controller.
Post-Inspection
  • To notify the Water Conservation Office of project completion, email WaterConservation@ScottsdaleAZ.gov. Final inspection instructions will then be sent via the email provided on the application.
    • Project completion is defined as having all irrigation controllers installed on the property
  • If necessary, in-person post-inspections will take place during normal business hours.

WaterSense labeled showerheads use no more than 2.0 gpm while also providing a satisfactory shower. Check your model’s eligibility – different models can come in both WaterSense and traditional versions. Photos and receipts required.

WaterSense Labeling Requirements
  • Showerhead models frequently have WaterSense labeled and non-WaterSense labeled versions. WaterSense labeling states a maximum flow rate must be equal to or less than 2.0 gallons per minute (gpm). Not all 2.0 gpm or less qualify as there are additional performance metrics.
Pre-Inspection
  • Applicants should have a pre-inspection consultation with a Water Conservation staff member before the showerheads are installed to verify the selected showerhead(s) is/are WaterSense labeled and to verify fund availability.
Rebate Amount & Eligibility
  • Rebates are for the products only (installation, parts, tax, shipping etc. excluded) with a maximum of $25 per showerhead.
  • Rebates are limited per property after June 30, 2016.
  • Receipts are required and must:
    • Show a purchase date on or after July 1, 2019.
    • List the make and model or SKU.
    • Show the cost of each item.
  • All pieces must be in new condition and not reconditioned/refurbished or bought second-hand.
Post-Inspection
  • To notify the Water Conservation Office of project completion, email WaterConservation@ScottsdaleAZ.gov. Final inspection instructions will then be sent via the email provided on the application.
    • Project completion is defined as having all showerheads installed on the property.
  • If necessary, in-person post-inspections will take place during normal business hours.

WaterSense labeled toilets are rigorously tested for both performance and efficiency. Be sure to check your model’s eligibility on the EPA’s product search, especially if ADA complaint. Photos and receipts required.

WaterSense Labeling Requirements
  • Different toilet tanks and bowls can be combined to create a unique product. Verify the toilet and bowl combination is WaterSense labeled on the EPA’s product search.
  • Some ADA toilets are not WaterSense labeled (ex. Toto Drake Two-Piece 1.6 GPF ADA compliant toilet). Verify the product is WaterSense labeled on the EPA’s product search.
Pre-Inspection
  • Applicants should have a pre-inspection consultation with a Water Conservation staff member before the toilets are installed to verify the selected toilet(s) is/are WaterSense labeled and to verify fund availability.
Rebate Amount & Eligibility
  • Rebates are for the products only (installation, parts, tax, shipping etc. excluded) with a maximum of $75 per tank (residential type) toilet and $250 per flushometer-valve toilet.
  • Rebates are limited per property after June 30, 2016.
  • Receipts are required and must:
    • Show a purchase date on or after July 1, 2019.
    • List the make and model or SKU.
    • Show the cost of each item.
  • All pieces must be in new condition and not reconditioned/refurbished or bought second-hand.
Post-Inspection
  • To notify the Water Conservation Office of project completion, email WaterConservation@ScottsdaleAZ.gov. Final inspection instructions will then be sent via the email provided on the application.
    • Project completion is defined as having all toilets installed on the property.
  • If necessary, in-person post-inspections will take place during normal business hours.

WaterSense labeled urinals can save between 0.5 and 4.5 gallons per flush. Waterless urinals eligible. Be sure to check your model’s eligibility on the EPA’s product search. Photos and receipts required. Read Urinal Rebate Information for full requirements.

WaterSense Labeling Requirements
  • Products must be WaterSense labeled and listed on the EPA’s WaterSense product search. In addition to the required installation photos, photos of the SKU or model number on the packaging can also be submitted to expedite verifying the WaterSense label.
  • Waterless urinals qualify.
Pre-Inspection
  • Applicants should have a pre-inspection consultation with a Water Conservation staff member before the urinals are installed to verify the selected urinal(s) is/are WaterSense labeled and to verify fund availability.
Rebate Amount & Eligibility
  • Rebates are for the products only (installation, parts, tax, shipping etc. excluded) with a maximum of $200 per urinal.
  • Rebates are limited per property after June 30, 2016.
  • Receipts are required and must:
    • Show a purchase date on or after July 1, 2019.
    • List the make and model or SKU.
    • Show the cost of each item.
  • All pieces must be in new condition and not reconditioned/refurbished or bought second-hand.
Post-Inspection
  • To notify the Water Conservation Office of project completion, email WaterConservation@ScottsdaleAZ.gov. Final inspection instructions will then be sent via the email provided on the application.
    • Project completion is defined as having all urinals installed on the property.
  • If necessary, in-person post-inspections will take place during normal business hours.

Apply for WaterSense Rebate


Removal Rebates

Warm-season grass is the most water-intensive landscape, which can lead to high irrigation bills, water damage from sprinklers, and other challenges. Removing water softeners can help reduce the high salinity in our recycled wastewater, caused in part by salt-based softeners.”

Rebate option Application deadline Completion & notification deadline Rebate amount Must receive from Scottsdale Water Limit per property
Warm-season Grass 3/31/20 4/30/19 25% conversion cost, up to $20,000 Water Option 1: Two, Option 2: One
Water Softener 3/31/20 4/30/19 Two installments of $125, total $250 Water or sewer Number on property

Removal Rebate Requirements

Do not remove your warm-season grass until you receive an approval from the Planning Department and a Notice to Proceed from the Water Conservation Office. Any warm-season grass removed before these necessary steps will not count in the rebated square footage (ft2).
Important Information
  • Regardless of warm-season grass removal rebate eligibility, all multifamily, HOA, & commercial properties must submit landscape changes to Planning & Development Services. Rebates only occur with Planning’s approval.
  • Start by:
    1. Submitting a Development Review Minor Application or starting a Pre-Application & Case Submittal Process with Planning & Development Services. Depending on the complexity of the design and the number of permits required, this process can take from 4-6 weeks to complete (or longer). To expedite processing, be sure to submit all required documents. This approval by Planning is separate from the rebate approval and Water Conservation Notice to Proceed. To start the rebate process, proceed to step 2.
    2. Contact the Water Conservation Office by emailing WaterConservation@ScottsdaleAZ.gov or calling 480-312-5650 to request the warm-season grass removal rebate application and to verify eligibility. Once an application is approved and the property completes a pre-inspection, the applicant will receive a Notice to Proceed.
Planning & Development Services Requirements
  • All landscape changes in a multi-family, HOA, & commercial property must receive Planning & Development Services approval.
  • Changes in the landscape must result in low-water-use plants and irrigation in compliance with Scottsdale’s Landscape Ordinance. Removing warm-season grass and replacing it only with decomposed granite is not eligible.
Water Conservation Office Requirements & Assistance
  • Winter grass, or grass that is overseeded, is not eligible.
  • Must remove a minimum of 2,000 ft2. Can combine multiple areas in one rebate to meet the minimum square footage.
  • Fountains, pools and other water-intensive features may not be installed in the removal area.
  • Rebate is based on the measurement of warm-season grass at the time of application. Grass must be growing at a minimum 50% density to be included in the measurement. See Figures 1 and 2 below for examples of eligible and ineligible warm-season grass.
    • Note: artificial turf measurements may be larger than Water Conservation measurements to accommodate for curves and cuts.
  • The Water Conservation Office promotes Arizona-friendly landscapes that are both water efficient and beautiful. To learn more, attend a free landscape workshop. Additionally, free publications are available online and in print to help assist in designing, maintaining, and watering Arizona-friendly landscapes.
    • The Water Conservation Office offers one free consultation for multifamily, HOA, & commercial properties to discuss irrigation changes, plant selection, and best practices. This consultation is not a professional design service, nor does it substitute for Planning & Development Services design approval. To schedule your free consultation, email WaterConservation@ScottsdaleAZ.gov or call 480-312-5650.

Figure 1: Eligible Warm-season Grass

Eligible lawn images
The first image is an example of healthy warm-season grass at 100% density. The second image is an example of dead grass at 100% density. The last image is of grass at the minimum 50% density.

Figure 2: Ineligible Warm-season Grass

Ineligible lawn images
The first image is of grass at less than 50% density. The second image is of a designated grass area that is bare dirt. The last image is over 50% weeds.
Rebate Amount

There are two options for the multifamily, HOA, & commercial warm-season grass removal rebate and each property must choose one option. Beginning July 1, 2016, a property cannot exceed $20,000 in warm-season grass removal rebates.

Option 1:

  • Remove a minimum of 2,000 ft2.
  • Rebate is 25% of the conversion cost (excluding taxes), up to $10,000.
  • Can receive up to two Option 1 warm-season grass removal rebates.
  • Only one warm-season grass removal rebate per fiscal/program year (July 1 – June 30).

Option 2:

  • Remove a minimum of 10,000 ft2.
  • Rebate is 25% of the conversion cost (excluding taxes), up to $20,000.
  • Can receive only one Option 2 warm-season grass removal rebate.
  • Only one warm-season grass removal rebate per fiscal/program year (July 1 – June 30).
Post-Inspection
  • To notify the Water Conservation Office of project completion, email WaterConservation@ScottsdaleAZ.gov.
    • Project completion is defined as having all warm-season grass removed, no bare dirt, and the landscape installed.
  • Both the Water Conservation Office and Planning & Development Services will conduct a post-inspection.
Do not remove water softener(s) until you receive a Notice to Proceed from the Water Conservation Office. Any water softener(s) removed before the Notice to Proceed do not qualify for a rebate. Photos projects before and after the removal are completed do not qualify.
Important Information

The intent of the program is to remove connected, functioning water softeners to reduce salinity in our wastewater. Water softeners already disconnected or removed are not eligible.

Pre-Inspection
  • Applicants should have a pre-inspection consultation with a Water Conservation staff member before the water softeners are removed to verify eligibility and fund availability.
  • Required photos may be attached to the application or taken during a pre-inspection. Required photos include:
    • One photo of the plumbing connection
    • One photo of the location in the home or garage
    • One photo of the salt/brine tank.
  • If necessary, in-person inspections will take place during normal business hours.
  • Once the pre-inspection is complete, the Water Conservation Office will email a Notice to Proceed to the email address listed on the application.

Figure 3: Water Softener Pre-Removal Photos

Ineligible lawn images
Example of acceptable water softener pre-removal photos: one photo of the plumbing connection; one photo of the location in the building; and one photo of the salt/brine tank.
Rebate Amount & Acceptable Replacements
  • Rebates are credited in two $125 installments per water softener removed:
    • The first installment after the initial removal and post-inspection.
    • The second installment one year after the initial removal and after the second post-inspection.
  • The Santa Clarita Valley Sanitation District has examined water conditioning units that are in compliance with a salt-free ordinance. Consumer ratings were submitted by Santa Clarita Valley residents and do not represent the views of the Sanitation District or the City of Scottsdale. For questions, email WaterConservation@ScottsdaleAZ.gov.
  • If a salt-free conditioner is not installed, then a soldered hard-pipe permanent closure is required, see figure 4 below. Shark bites or flexible hoses with threaded ends are not considered permanent and do not qualify. For questions, email WaterConservation@ScottsdaleAZ.gov.

Figure 4: Hard-pipe permanent closure

Ineligible lawn images
Example of soldered hard-pipe permanent closure.
Post-Inspection
  • To notify the Water Conservation Office of project completion, email WaterConservation@ScottsdaleAZ.gov. Final inspection instructions will then be sent via the email provided on the application.
    • Project completion is defined as having all water softeners removed and either a hard-pipe permanent closure installed or a qualifying non-salt using water treatment system installed.
  • If necessary, in-person post-inspections will take place during normal business hours.
  • The applicant will be sent a notice for the second installment via the email provided on the application approximately one year after the first $125 installment. It is the applicant’s responsibility to contact the Water Conservation Office within 13 months following the first installment for final installment instructions if he/she does not receive notice.

Apply for Removal Rebate

Contact Information

City of Scottsdale - Scottsdale Water
9312 N. 94th St.
Scottsdale, AZ 85258 
P: 480-312-5650
F: 480-312-5615

WaterOperations-CustomerService@ScottsdaleAZ.gov

Office Hours

Monday through Friday
7 a.m. to 4:30 p.m.

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Need Help?

480-312-3111

General City Information/Speak to a Citizen Service Specialist


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