Rebates

Scottsdale Water’s rebate program has been helping residents permanently reduce water use for almost three decades. Rebate funds are limited – the rebate office will process complete applications on a first-come, first-served basis until application deadlines or until funds are depleted. Get your rebate as soon as possible by applying online to expedite processing! When applying online, the applicant agrees to all rules and requirements stated under the “Rebate Programs” below and under the “General Program Information”.

Rebate Programs

Apply for Rebates

Rebate Amounts

Program Residential Commercial
WaterSense - Irrigation Controller Cost, up to $250
Deadline: 4/30/2021
Cost, up to $400
Deadline: 3/31/2021
WaterSense - Showerhead Cost, up to $25
Deadline: 4/30/2021
Cost, up to $25
Deadline: 3/31/2021
WaterSense - Toilet Cost, up to $75
Deadline: 4/30/2021
Cost, up to $75
Deadline: 3/31/2021
WaterSense - Flushometer-Valve Toilet N/A Cost, up to $250
Deadline: 3/31/2021
WaterSense - Urinal Cost, up to $200
Deadline: 4/30/2021
Cost, up to $200
Deadline: 3/31/2021
Water Softener Removal $250
Deadline: 2/28/2021
$250
Deadline: 2/28/2021
Pool/Spa Removal up to $1,500
Deadline: 2/28/2021
N/A
Warm-season Grass Removal up to $5,000
Deadline: 11/30/2020
up to $20,000
Deadline: 2/28/2021

General Program Information

Please review all general program information before applying. For questions, email Water Conservation Office or call 480-312-5650.

Single Family Residential Rebates

  • Application and funds will be available July 1, 2020. The Water Conservation Office will process complete applications on a first-come, first-served basis until application deadlines or until funds are depleted.
  • Applications must be complete for processing. Applications are considered complete when all required information is filled in on an application form and all necessary documents (invoices, maps, W-9, etc.) are attached and legible.
  • Applications are considered incomplete if the required information or documentation is missing or illegible. A one-time notification will be sent to the email provided on the application regarding submission of missing or illegible information or documentation. Upon submission of the missing information, the application is considered complete and eligible for processing, unless it is past the application deadline or funds are depleted.
  • Once approved, rebates are applied as a credit to the active water account within two billing cycles. Rebate credits are not applied to closed utility accounts or transferred to a different account. Applicants should verify that all rebates have been approved and applied prior to closing a utility account or transferring an account to a tenant.
  • Get your rebate as soon as possible — apply online to expedite processing.
    • After the rebate is submitted online, a confirmation email will be sent to the email address provided. Save this confirmation email as proof of application. If you do not receive this email within 72 hours of applying, check your spam/junk folder, then email Water Conservation Office.
  • For a hard copy application call 480-312-5650, Monday through Friday 7:00 a.m. to 4:30 p.m. Return the application and all required documentation to Scottsdale Water Conservation Office, 9312 N. 94th St., Scottsdale, AZ 85258 .
    • When a paper application is received via post, a confirmation email will be sent to the email address provided. This may take up to two weeks. Save this confirmation email as proof of application. You should receive your rebate within two months of application or before April 30, 2021. If it is submitted less than two months before April 30, 2021, call to verify the application was received.
  • It is up to the applicant to make backup copies; original photos and paper documentation will not be returned.
  • The Water Conservation Office has two weeks to respond via email to the email address provided on the application to a removal rebate application.
    • While the Water Conservation Office strives to schedule pre-inspections as quickly as possible, due to staff time and application workload, the Water Conservation Office cannot guarantee a pre-inspection sooner than two weeks from application date. All removal rebates require a pre-inspection. If warm-season grass, a water softener, or a pool/spa is removed without a pre-inspection, it is ineligible for a rebate. No exceptions.
  • The Water Conservation Office has two months to process a WaterSense product rebate. An approval, denial, or missing information request will be sent to the email address provided on the application.
  • If an applicant does not receive any email communication (approval, denial, or missing information request) from the Water Conservation Office within the appropriate timeline, please email WaterConservation@ScottsdaleAZ.gov. Please include your original application date and the type of rebate.
  • Applicants are responsible for submitting missing information in a timely manner. Any delay in providing requested information may result in a delay in processing the application. Rebate funds are not reserved for missing information applications.
  • Removals or purchases must occur on or after the program begins on to July 1, 2020. Removals or purchases occurring before the program begins on to July 1, 2020 are ineligible.
  • The applicant must be the current property owner. Tenants may apply for rebates with written property owner approval.
  • Owners of rental properties may apply for rebates for rental properties. However, rebates are property specific and applied as a credit to the active water account. The active water account must be associated with the location where the products are installed or where the items were removed. If the owner does not live on-site or is not listed on the active water account, it is the owner’s responsibility to coordinate inspections and rebate funds with the tenants.
  • New construction is ineligible.
  • If the applicant lives in a HOA but pays his/her own water/sewer bill, do not include the HOA’s contact information.
  • If the applicant lives in a HOA and the HOA pays for the water/sewer bill, please provide he HOA’s contact information. All HOAs must submit a W-9 (PDF) form (see Tax Information). Scottsdale Water cannot guarantee reimbursement for the rebate by the HOA. However, Scottsdale Water will email the HOA the rebate approval information (name, unit, rebate amount, etc.) and copy the applicant.
    • All HOAs must submit a W-9 (PDF) form. Scottsdale Water will email a W-9 (PDF) form to the HOA contact provided on the application but it is ultimately the applicant’s responsibility to solicit the W-9 from the HOA. The completed W-9 form must be received before any rebate credit is applied to the active water account.
  • If the applicant pays for the water/sewer bill and will receive $600 or more in total rebate credits from Scottsdale Water in a calendar year, the applicant must submit a W-9 (PDF) form.
  • All residential warm-season grass removal rebates must submit a W-9 form.
  • If the applicant receives $600 or more in total rebate credits in a calendar year, Scottsdale will send 1099 forms to customers after December 31 each year. For more information on rebate credits, contact a tax professional.

Multifamily, HOA & Commercial Rebates

  • Application and funds will be available July 1, 2020. The Water Conservation Office will process complete applications on a first-come, first-served basis until application deadlines or until funds are depleted.
  • Applications must be complete for processing. Applications are considered complete when all required information is filled in on an application form and all necessary documents (invoices, maps, W-9, etc.) are attached and legible.
  • Applications are considered incomplete if the required information or documentation is missing or illegible. A one-time notification will be sent to the email provided on the application regarding submission of missing or illegible information or documentation. Upon submission of the missing information, the application is considered complete and eligible for processing, unless it is past the application deadline or funds are depleted.
  • Once approved, rebates are applied as a credit to the active water account within two billing cycles. Rebate credits are not applied to closed utility accounts or transferred to a different account. Applicants should verify that all rebates have been approved and applied prior to closing a utility account or transferring an account to a tenant.
  • Get your rebate as soon as possible — apply online to expedite processing.
    • After the rebate is submitted online, a confirmation email will be sent to the email address provided. Save this confirmation email as proof of application. If you do not receive this email within 72 hours of applying, check your spam/junk folder, then email Water Conservation Office.
  • For a hard copy application call 480-312-5650, Monday through Friday 7:00 a.m. to 4:30 p.m. Return the application and all required documentation to Scottsdale Water Conservation Office, 9312 N. 94th St., Scottsdale, AZ 85258.
  • It is up to the applicant to make backup copies; original photos and paper documentation will not be returned.
  • The Water Conservation Office recommends emailing WaterConservation@ScottsdaleAZ.gov prior to purchasing products or beginning a grass removal project to verify fund availability, eligibility, and the limit for the property.
  • Once an application is received, the Water Conservation Office has two weeks to respond via email to the email address provided on the application.
  • If an applicant does not receive any email communication from the Water Conservation Office within two weeks, please email WaterConservation@ScottsdaleAZ.gov. Please include your original application date and the type of rebate.
  • Removals or purchases must occur on or after the program begins on July 1, 2020. Removals or purchases occurring before the program begins on July 1, 2020 are ineligible.
  • The applicant must be the current property owner or designated representative, as stated in a written approval from the current property owner or HOA President. Tenants may apply for rebates with written property owner approval.
  • Owners of rental properties may apply for rebates for rental properties. However, rebates are property specific and applied as a credit to the active water account. The active water account must be associated with the location where the products are installed or where the removal occurred. If the owner does not live on-site or is not listed on the active water account, it is the owner’s responsibility to coordinate inspections and rebate funds with the tenant(s).
  • New construction is ineligible.
  • The HOA board must have a consensus on completing any project in a common area in order to receive a rebate. A written consent from a HOA board member or property manager must state the terms of the agreement and be emailed to WaterConservation@ScottsdaleAZ.gov or mailed to 9312 N. 94th St., Scottsdale, AZ 85258 .
  • If a HOA board member coordinates a group purchase for community members (i.e. the HOA pays for new irrigation controllers for each property but each homeowner pays for their own water bill), each homeowner participating in the group purchase is required to submit their own signed single-family residential rebate application. The rebate will appear as a credit on the homeowner’s active water account. It is the homeowner’s responsibility to coordinate in-person inspections with the Water Conservation Office. It is the HOA’s responsibility to coordinate group purchase funds with the homeowners.
  • All multifamily, HOA, & commercial customers must submit a W-9. The completed W-9 form must be received before any rebate credit is applied to the active water account.
  • Scottsdale will send 1099 forms to customers after December 31 each year. For more information on rebate credits, contact a tax professional.

Contact Information

City of Scottsdale - Scottsdale Water
9312 N. 94th St.
Scottsdale, AZ 85258 
P: 480-312-5650
F: 480-312-5615

WaterOperations-CustomerService@ScottsdaleAZ.gov

Office Hours

Monday through Friday
7 a.m. to 4:30 p.m.

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Need Help?

480-312-3111

General City Information/Speak to a Citizen Service Specialist


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