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Rebates

 

Water Softeners

Recycled water is an essential part of Scottsdale’s total water supply. In 2014 alone, Scottsdale Water delivered almost 2.1 billion gallons of recycled water for turf irrigation and recharged over 1.3 billion gallons of highly treated recycled water into the aquifer.

High levels of salinity in our wastewater, predominantly caused in part by salt-based water softeners, however, can be harmful to people and the environment and is not removed in traditional wastewater treatment processes. To make beneficial use of our wastewater supply, it must be treated through advanced – and expensive – water treatment processes to reduce the salinity levels.

In an effort to reduce the amount of salt entering our wastewater, Scottsdale Water launched a two-year pilot program in July 2014 that provides three rebate options to incentivize removal or high-efficiency upgrade of salt-using water softeners.

Requirements for all three options

  • Complete and submit the rebate application  (PDF) in its entirety.
  • Applicants must receive sewer service from the city of Scottsdale.
  • Include two photos of your existing self-regenerating, salt-using water softener with your application. One photo must show the water softener’s connection to your home and the other its location in your home/garage. Application approvals will not occur without the required photos.
  • Rebates are subject to availability and the pilot program will end June 30, 2016.
  • Rebate will appear as a credit on your utility account within two billing cycles following application approval.
  • We can only apply a rebate credit to a property’s active utility account. If you rent or sell the property, your option is to work with the person currently paying the utility bill to see if he or she will reimburse you and allow an inspection, if needed. Rebate credits are account number specific and non-transferable to other property accounts.
  • If you belong to a homeowners association (HOA) and do not pay your own water bill, include the name of the HOA’s management company (if applicable), contact name and phone number of the person responsible for paying the water bill on the application. We will provide the HOA with the documentation needed so they can reimburse you after the credit appears on the water bill. We cannot guarantee HOA reimbursement.

Approved applicants will receive a one-time $50 rebate for replacing an existing time-clock-based, self-regenerating, salt-using water softener with a more efficient demand-based water softener. It should be noted that this option is subject to very specific requirements of both existing and replacement water softener models.

  • Replacement water softener must be demand-initiated and not time clock-based self-regeneration. Manufacturers vary in language when describing their products. Refer to the packaging or the manufacturer’s website for efficiency information.
  • If you elect to use a self-regenerating salt-using water softener, we recommend choosing a unit that is salt-efficient with at least 4,000 grains of hardness removed for each pound of salt used and with no more than 5 gallons of regeneration water used per 1,000 grains of hardness removed.
  • Replacement water softener can be from any retailer (including online). Make sure the receipt is dated and lists the type of water softener purchased. Original receipts from major home improvement stores with stock-keeping units (SKU) or universal product codes (UPC) are acceptable for proof of purchase.
  • Upgrade option requires appropriate proof of purchase but does not require an inspection.

Approved applicants will receive a one-time $100 rebate for removing an existing self-regenerating salt-using water softener and subscribing to a portable exchange service with a minimum 1-year contract. Portable exchange is a salt-using water softening process that does not discharge salt into the city’s sewer system at customers’ homes. Instead, the salt is contained within a spent resin tank and exchanged by a portable exchange company on a regular basis and regenerated at a centralized facility. This saves water for customers and minimizes the amount of salt discharged to the city’s sewer system.

By far the most effective and popular rebate option is for complete removal of existing, salt-using water softeners. Approved applicants will receive a $250 rebate ($125 issued initially and $125 issued after one year).

  • Removal option requires two inspections. The first inspection will take place following initial review of your application. The second inspection will occur approximately one year after the first inspection. Note: It is your responsibility to contact us for your second inspection if you do not receive notification from us after 13 months following your initial inspection date. Inspections are free and occur during normal business hours.
  • The first credit of $125 will appear on your utility bill within two billing cycles after your initial inspection. The second credit follows the second inspection.
  • Salt-using systems may be replaced with a salt-free water conditioner alternative and still receive the rebate. Visit the Sanitation District of Los Angeles County website to find more information about salt-free alternative treatments.
  • Rebate is limited to the first 200 approved applicants who completely remove a self-regenerating salt-using water softener.

Water Softener Disposal

Scottsdale’s Solid Waste can collect your old water softener during monthly brush and bulk collection. Be sure to crack or smash the canister (to prevent re-installation) and remove all water and salt from unit before placing at curb.

 

Toilets and Showerheads

WaterSense look for logo WaterSense is a program sponsored by the U.S. Environmental Protection Agency that helps consumers identify high performance, water-efficient devices and services that can help reduce water use. The average water use for an EPA WaterSense labeled toilet is 1.28 gallons per flush. Old toilets use as much as 7 gallons per flush. Current plumbing standards require 1.6 gallons or less per flush. Scottsdale Water customers may be eligible for rebates up to $75 for toilets that use 1.6-gallons or less per flush and $5 for showerheads with a flow of 2.75 gallons per minute or less.

Toilet and showerhead rebates are available for residential, multifamily, HOA and commercial properties built prior to 1992 that receive water from Scottsdale Water and meet the program qualifications and requirements as stated in the application (PDF).

  • Applications must include an itemized, dated receipt listing the type(s) of the item(s) purchased and the cost of each item minus labor/installation, parts and tax. Original receipts from major home improvement stores with stock-keeping units (SKU) or universal product codes (UPC) on them are acceptable for proof of purchase. We will not conduct inspections in lieu of missing receipts.
  • Toilets and showerheads may be purchased from a plumber/handyman, but make sure you get an itemized receipt.
  • Rebates will appear as a credit on your water bill within two billing cycles following application approval.
  • We can only apply a rebate credit to a property’s active water account. If you rent or sell the property, your option is to work with the person currently paying the water bill to see if he or she will reimburse you.
  • Water Conservation may conduct a post-inspection during normal business hours to confirm installation.
  • If you belong to a homeowners association (HOA) and do not pay your own water bill, include the name of the HOA’s management company (if applicable), contact name and phone number of the person responsible for paying the water bill on the application. We will provide the HOA with the documentation needed so they can reimburse you after the credit appears on the water bill. We cannot guarantee HOA reimbursement.>

Scottsdale Solid Waste can collect your old toilet during monthly brush and bulk collection. Be sure to crack or smash the tank (to prevent re-installation) before placing at curb.

 

Hot Water Recirculation System

A rebate to cover the cost of a hot water recirculation system – up to $200 – is available for single-family residential customers who receive water from Scottsdale Water and meet the program qualifications and requirements as stated in the application (PDF).

A rebate to cover the system cost up to $200 is available for single-family residential properties. One per customer (not per property). Customers must  and a dated sales receipt within one year of purchase.

  • Residential customers are eligible for one rebate.
  • Installation of the hot water recirculation system must meet city code requirements and a minimum plumbing permit is required from the One Stop Shop.
  • Inspection Services will inspect your system after installation as part of the permit process.
  • Rebates are based on the actual cost of the hot water recirculation system purchased exclusing labor/installation and tax. We will not conduct inspections in lieu of missing receipts.
  • The system must be new and a “listed” product (such as “UL” approved) and installed per its listing.
  • The hot water recirculation model must have either an electrical timer programmable to a minimum of two cycles so the device runs only when needed or a pump on-off switch must be provided at a minimum of one fixture. Remote on-off switches may be utilized in place of an on-off switch at the fixture.
  • Tankless water heaters and point-of-use water heaters are not approved systems for this program.
  • Rebates can only be applied to the active water account for a property. If you rent or sell the property, your option is to work with the person currently paying the water bill to see if he or she will reimburse you.
  • Rebate will appear as a credit on your utility account within two billing cycles of application approval.
  • If you belong to a homeowners association (HOA) and do not pay your own water bill, include the name of the HOA’s management company (if applicable), contact name, and phone number of the person responsible for paying the water bill on the application. We will provide the HOA with the documentation needed so they can reimburse you after the credit appears on the water bill. We cannot guarantee HOA reimbursement.
  • The amount of water saved will vary based on the distance between the water-using fixture and the water heater and how hot you have your water heater set.
 

Landscape Irrigation Controller

Scottsdale Water offers a landscape irrigation controller rebate up to $250 for residential customers who receive water from Scottsdale Water and meet the program qualifications and requirements as stated in the application(PDF).

Irrigation Controller Requirements

The irrigation controller must be new and a “listed” product (such as “UL” approved) and installed per its listing. Controller must be electrically activated and hardwired to the irrigation system (battery powered controllers are not eligible).

The controller must be equipped with the following features to meet eligibility requirements:

  • Capability for multiple programs and multiple start times (at least two)
  • Run times of up to 90 minutes or more
  • Scheduling capability of odd/even, weekly and interval programming of 14 days or more
  • Operation modes of Off, Auto and Manual without disturbing programming.
  • Capability for rain shut off or moisture sensor
  • Battery backup or nonvolatile memory

Additional rebate requirements

  • Single-family properties are eligible for one irrigation controller rebate per property. Multifamily and commercial properties are eligible for rebates up to the total number of irrigation controllers on the property.
  • The application will not be approved without an itemized, dated sales receipt showing the type and cost of the controller purchased. Rebates are based on the actual cost of the controller minus labor/installation and tax. We will not conduct inspections in lieu of missing receipts. Rebates can only be applied to the active water account for a property.
  • If you rent or sell the property, your option is to work with the person currently paying the water bill to see if he or she will reimburse you.
  • Rebates will appear as a credit on your utility account within two billing cycles following application approval.
  • If you are a resident and belong to a homeowners association (HOA) and do not pay your own water bill, include the name of the HOA’s management company (if applicable), contact name, and phone number of the person responsible for paying the water bill on the application. We will provide the HOA with the documentation needed so he or she can reimburse you after the credit appears on the water bill. We cannot guarantee HOA reimbursement.

Water savings will vary and depend on how you currently water. For example, if the scheduling ability of the existing controller is limited and the landscape is watered more frequently than required, there is potential to save water. If your existing controller is properly programmed to water your landscape deeply and infrequently and is frequently adjusted to match the changing weather, then the water savings potential may be low.

Read for Landscape Watering By The Numbers for information on depth and frequency of watering.

 

Turf Removal for Residential Customers

Scottsdale Water offers a turf removal rebate up to $1,500 for residential properties that receive water from Scottsdale Water and meet the program qualifications and requirements as stated in the application (PDF).

A minimum of 500 sq. ft. of grass is required to participate in the program and the grass in the conversion area must have a minimum density of 50 percent.

A preliminary inspection performed by a water conservation specialist is required before the grass is removed to determine eligibility. There are no exceptions to this requirement (you may start spraying/killing the grass but do not remove it).

The rebate amount is calculated based upon the amount of turf removed and low-water-use landscape installed and is a one-time credit per property.

The Turf Removal Rebate Program offers two landscaping options for the turf conversion area.

  • Option 1: $0.25 per sq. ft. for turf removal only
  • Option 2: $0.50 per sq. ft. for turf removal with installation of low-water-use plants at 50 percent canopy coverage at maturity

Rebate Requirements

  • Exposed soil in conversion area must be covered. If granite top dressing is used, a 2” layer minimum must cover the soil where the turf has been removed.
  • Plastic sheeting (impermeable weed barrier) is not permitted in the conversion area. Permeable weed barriers are permitted.
  • Artificial turf is considered a top dressing and qualifies for rebate Option 1. Please note that the measurement for artificial turf, similar to carpet measurements, allows for curves and angles and requires more square feet than the conversion area.
  • Option 2 requires plant material in the conversion area (both newly installed and/or retained plants) must be listed as low-water-use by the Arizona Department of Water Resources, and, at typical mature size, must cover 50% or more of the turf area removed. Mature size will be based upon regionally applicable reference. The booklet Landscape Plants for the Arizona Desert can help you choose appropriate plants and the Mature Plant Canopy Calculator (XLS) can help you determine plant coverage for your conversion area.
  • The rebate will appear as a credit on your water bill within two billing cycles of project completion and final inspection.
  • Rebates can only be applied to the active water account for a property. If you rent or sell the property, your option is to work with the person currently paying the water bill to see if he or she will reimburse you.

Once your turf removal project is pre-inspected and approved, applicants have six months to complete the project. A final inspection may be required when turf conversion is complete. If necessary, you may contact the Water Conservation Office at 480-312-5650 and request extra time. One extension, for up to six months, may be granted.

Turf Removal for Commercial/Residential Common Area Properties

A turf removal rebate up to $3,000 is available to nonresidential properties, multifamily residential communities, and common areas of housing developments that receive water from Scottsdale Water and meet the program qualifications and requirements as stated in the application (PDF).

A minimum of 1,000 sq. ft. of grass is required to be removed and converted to low-water-use landscaping to participate in the program.

The rebate amount is calculated based on the costs for conversion and paid as a credit to the property’s utility bill. The rebate amount is limited to 25 percent of total costs (excluding taxes) and is limited to a one-time credit.

Process

All steps of the following process must be followed to receive rebate:

  1. Planning and Development Services staff approval is required for minor exterior improvements, including upgrading landscaping on commercial or multifamily properties. The Staff Approval Application, with processing fee, must be submitted to the One Stop Shop. Most staff approvals are processed within four weeks.
  2. Upon Planning staff approval, submit the turf removal rebate application – with dated landscape contractor’s bid form – to the Scottsdale Water Conservation Office. Include staff approval number on application. Keep copies for your records.
  3. A water conservation specialist will contact you to schedule a preliminary site inspection of the conversion areas prior to the grass being removed. The inspection must occur before the lawn is removed. Photos will not be accepted in lieu of a site visit.
  4. After Water Conservation inspection and approval, begin landscape renovation and complete the project within one year.
  5. Contact Water Conservation to schedule a final inspection.
  6. Submit final itemized invoice with proof of payment to Water Conservation.
  7. The rebate will appear as a credit on your water bill within two billing cycles of project completion and final inspection.

Please Note: A Right-of-Way Permit, and associated fee, is required for landscape work that encroaches into the right-of-way or easement in which the city has an interest. Before starting renovation work, call Arizona Blue Stake (602-659-7500) or email Customer.Support@azbluestake.com to identify buried utilities in the right-of-way and/or in easements adjacent to the street.

Finding the right landscaper

Several resources are available to help you find a qualified landscaper: 

  • Smartscape Certified Landscaperslinks to external site have gone through 20 hours of specialized landscape training in the areas of irrigation, plant material, planting, design, plant problems (and solutions) as well as pest management.
  • WaterSense Landscape Irrigation Professionalslinks to external site completed an accredited irrigation certification program(s) to learn about water-efficient irrigation technology and techniques.
  • Arizona Registrar of Contractorslinks to external site offers some protections to the property owner, especially regarding residential property when licensed contractors are hired for landscape work. A contractor cannot obtain a license without possessing a minimum amount of experience and must pass a business management test.

Contact Information

City of Scottsdale - Scottsdale Water
9312 N. 94th St.
Scottsdale, AZ 85258 
P: 480-312-5650
F: 480-312-5615

WaterOperations-CustomerService@ScottsdaleAZ.gov

Office Hours

Monday through Friday
7:00 a.m. to 4:30 p.m.

 

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