Water Softener Removal Rebate

Any water softeners in the process of being removed or already removed are not eligible for a rebate.


The intent of the program is to remove connected, functioning water softeners to reduce salinity in our wastewater.

Apply for Rebates

Rebate Amount:

$250 - Rebates are credited in two $125 installments per water softener removed.

  • The first installment after the initial removal and post-inspection.
  • The second installment one year after the initial removal and after the second post-inspection.


  • Applicants are required to be receiving Scottsdale Water or Sewer services.
  • Water softeners already disconnected or removed are not eligible.
Do not remove your water softener until you receive a Notice to Proceed. Any water softener removed before the Notice to Proceed will be denied. Photos of the project, before and after the removal are completed, do not qualify. Per ordinance, all removal rebates require a pre-inspection to verify eligibility.


  • Application Deadline: 2/28/2021
  • Completion & Notification Deadline: 3/31/2021
  • Application Deadline: 2/28/2021
  • Completion & Notification Deadline: 3/31/2021

Pre-Inspection and Pre-Removal Photo Requirements

Pre-Inspection Requirements

  • Applicants should have a pre-inspection consultation with a Water Conservation staff member before the water softeners are removed to verify eligibility and fund availability.
  • If necessary, in-person inspections will take place during normal business hours. An inspector will call the number provided on the application to arrange an in-person inspection.
  • Once the pre-inspection is complete, the Water Conservation Office will email a Notice to Proceed to the email address listed on the application.
  • Funds are reserved for removal projects from the Notice to Proceed date to the program completion and notification deadline. No extensions.

Pre-Removal Photo Requirements

  • Photos must be taken within 10 days of application submission - time stamps will be checked. Altered or mis-representative photos will be considered fraudulent and the rebate will be denied.
  • Required photos may be attached to the application or taken during a pre-inspection. Required photos include:
    • One photo of the plumbing connection
    • One photo of the location in the home or garage
    • One photo of the salt/brine tank.
    • See Figure 1 below for pre-removal photo examples.

Figure 1: Water Softener Pre-Removal Photos

Ineligible lawn images
Example of acceptable water softener pre-removal photos: one photo of the plumbing connection; one photo of the location in the home or garage; and one photo of the salt/brine tank.

Acceptable Replacements

  • The Santa Clarita Valley Sanitation District has examined water conditioning units that are in compliance with a salt-free ordinance. Consumer ratings were submitted by Santa Clarita Valley residents and do not represent the views of the Sanitation District or the City of Scottsdale. For questions, email WaterConservation@ScottsdaleAZ.gov.
  • If a salt-free conditioner is not installed, then a soldered hard-pipe permanent closure is required, see Figure 2 below. Shark bites or flexible hoses with threaded ends are not considered permanent and do not qualify. For questions, email WaterConservation@ScottsdaleAZ.gov.

Figure 2: Hard-pipe permanent closure

Ineligible lawn images
Example of soldered hard-pipe permanent closure.

Post-Inspection & Second Phase

  • To notify the Water Conservation Office of project completion, email WaterConservation@ScottsdaleAZ.gov. Final inspection instructions will then be sent via the email provided on the application.
    • Project completion is defined as having the water softener removed and either a hard-pipe permanent closure installed or a qualifying non-salt using water treatment system installed.
  • If necessary, in-person post-inspections will take place during normal business hours.
  • The applicant will be sent a notice for the second installment via the email provided on the application approximately one year after the first $125 installment. It is the applicant’s responsibility to contact the Water Conservation Office within 13 months following the first installment for final installment instructions if he/she does not receive notice.

Contact Information

City of Scottsdale - Scottsdale Water
9312 N. 94th St.
Scottsdale, AZ 85258 
P: 480-312-5650 
F: 480-312-5663


Office Hours

Monday through Friday
7 a.m. to 4:30 p.m.

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