Water Customer Service Survey

Scottsdale Water staff recently provided you service either over the phone or in person. Your feedback is very important to us. Please take a few moments to evaluate our performance so we can continue to improve the service we provide our customers.

Your responses will help us improve our efficiency and ensure that we exemplify the city of Scottsdale’s mission of simply better service for a world-class community.

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Customer Info Full Name Full Address Required Phone  Enter a valid phone number. Example: 123-456-7890 Service Info Employee name Date of service Service Feedback How would you rate the customer service from your initial call for service? Excellent Good Poor Not Applicable If "Poor", please explain Were your questions or request for service resolved to your satisfaction? Yes No Not applicable If "No", please explain Were you treated in a courteous and professional manner? Yes No Not applicable If "No", please explain How would you rate the timeliness of the service to your request? Excellent Good Poor Not Applicable If "Poor", please explain Please rate the condition of the site after the work was completed. Excellent Good Poor Not Applicable If "Poor", please explain If there is one thing you wish you understood better about Scottsdale water or water quality, what would it be? Additional comments: For City staff use only: Phone Survey Yes
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