Paperless Billing FAQs

The new online paperless billing site went live on November 29, 2017.

If you previously had a login to pay your city utility bill online, you should have received an e-mail the week of November 27 with a link to change your password for the new site. If you did not, you will need to change your password using the following steps.

  • Step 1: Sign in to the online paperless billing site at
    step 1
  • Step 2: Select the “Forget your Password” link.
    step 2
  • Step 3: Enter your e-mail and click “Send Link.”
    step 3
  • Step 4: You will receive a confirmation that an e-mail has been sent that will allow you to reset your password.
    step 4
  • Step 5: Close your browser and check your email. You should have an email with a link to reset your password. Click the link in the email and you will be taken to a page that allows you to create a new password.
    step 5
  • Step 6: After choosing a new password, you will get a screen confirming that your password has been reset.
    step 6

If you are already signed up for a city service, you will use the same eServices login (email) for the online paperless billing site. If you do not currently have a city login, visit and select “Register New Login,” then fill out the required (*) fields to register. You will then receive an e-mail confirming your registration. Your city eServices login will be the same for all city websites that use this feature. Once your registration is complete, you can return to the page listed below and select Sign In to proceed to the online paperless billing site.

how to register

Registering for eServices allows us to authenticate your email. This ensures that you will receive all communication regarding your city accounts in a timely manner, as well as any other city services using the eServices login.

Yes, you will still be able to make a payment using the “One Time Payment” feature. *Note – you cannot post-date payments. You will need to provide the account type, your email address, your account number and your PIN number/house number.

one time payment

If you know your password and wish to change it, login to the eServices site, then visit and enter your old password, then a new password.

change password

If you have forgotten your password, visit You will need to enter the registered email address and a link will be emailed to you so you can reset your password.

forgot password

If you do not receive your confirmation e-mail, check your spam folder. If you are still unable to locate it, please call Utility Billing at 480-312-2461.

Sign in to your online paperless profile at and click on the image that looks like a person (next to the Log Out button) on the top right portion of the screen.

change email

If your new email address has not been registered with the city yet, you can click on HELP, and select Change Email Address OR you can click on the image towards the top of the page, next to the Log Out button, that looks like a person. If your new email address is already registered with the city, you will have to contact the city for assistance. Use the “Contact Us” link, under Help, to find the appropriate area for your Account Type.

Signing up for paperless billing provides a one stop shop for your city utility account. With one login, you will be able to:

  1. Make a payment or cancel a scheduled payment
  2. View bill and payment history (36 months)
  3. View usage history (36 months)
  4. Add and manage your bank profile(s)
  5. Setup or manage the Autopay Program
  6. Receive your billing notification quicker via email
  7. View all your email notifications

There are three ways to set up a 4-6 digit PIN.

  1. Visit
  2. Call Utility Billing at 480-312-2461
  3. Email Utility Billing at:

No, at this time the online paperless billing site does not allow for credit card payments. However, you can go to and use your card to pay your utility bill. You will need your account/customer number and house number/PIN to utilize the site. There is a $1.95 convenience fee per transaction with a maximum payment amount of $300 per transaction for using this service.

Sign into your account at:

Note: If the payment was made using the “one-time payment” option without logging in, you will need to call , as it cannot be canceled online.

Go to the “account details” screen, and if the payment still has a ‘SCHEDULED’ status, you can still cancel it. If your payment is still Scheduled, you will see a red “Cancel Payment” button next to the payment info.

cancel payment

You can unregister your utility account, but you will not completely be unregistered from the city’s eServices. Sign in to your online profile at:

On the right hand side, under the “Pay” option, you will see a menu. The last item is “Remove Account.” Select that and go through the steps to remove your account from the Online payment system.

cancel payment

Both programs are initiated by the customer and are for recurring payments. Payments are withdrawn electronically from a Checking, Savings or Money Market Account on a recurring basis.

Autopay is initiated from an online source (Paperless Billing); which allows the customer to manage the program options online.

Surepay is initiated from the customer but NOT from an online source. A Surepay customer must complete a form and include a voided check or deposit slip and submit the form to the City of Scottsdale by mail, fax or in person. Any changes to the Surepay profile must be submitted in writing to the City of Scottsdale.

If you are receiving an “invalid token” message while trying to reset your password, you’ll need to restart the password reset process. The process must be completed within 24 hours of receiving the password reset email.

You can restart the password reset process by clicking here and you will be brought to the forgot password page.

  • Enter your registered email address and click Send Link
  • Check your email and follow the instruction to reset your password

If you have recently used our City website and know your eServices login/password, you can bypass this and sign in using the following link: Online Paperless Billing Site (note: eServices is not the same login/password as the site previously used to pay/view your utility bill).

Contact Information

City of Scottsdale - Utility Billing
7447 E Indian School Rd. Suite 110
Scottsdale, AZ 85251

P: 480-312-2461
F: 480-312-4803

Monday, Tuesday, Thursday and Friday 8:00 a.m. - 5:00 p.m.,
Wednesday 9:00 a.m. - 5:00 p.m. except City Holidays


Need Help?


General City Information/Speak to a Citizen Service Specialist

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