Website Policies & Disclosures

City websites may periodically prompt users to provide personal information such as names, addresses, phone numbers, etc. When users provide such information, they do so voluntarily. Refusal to provide such information may affect access to information and services provided on the City's website.

When personal information is requested it will be done through an SSL secured form. If you are requested to provide personal information on an unsecured form, please contact the webmaster immediately so that the form can be corrected (most browsers indicate a secure form by a 'closed lock' icon at the bottom of the screen or near the address bar).

Any and all information gathered by, or provided to the City through its websites shall be protected to the extent possible under current public records laws. Citizen information subject to such laws includes email sent to City staff through the City's websites. Disclosure of all or any part of that information may be required in response to an appropriate public records request or compelled by legal process.

For statistical purposes our website will record the following information:

  • The domain name of your Internet Service Provider, such as "xcompany.com" or "xcompany.net."
  • The type of browser (such as "Internet Explorer version X" or "Firefox version X") that you are using.
  • The type of operating system that you use (such as Macintosh, Unix or Windows).
  • The date and time you visit our site, and the Web pages that you visit on our site.
  • The address of the previous website you were visiting, if you linked to us from another website.

We use this information for statistical analysis, to help us make our site more useful to visitors.

Use of Cookies

This website uses cookies for statistical purposes and, in some web-based applications, to track user activity. These are not used to collect personal information, to access your computer files or to gain control of your computer in any way.

If your browser has the option of accepting cookies turned off, you may find access to some City web services affected.

What are Cookies?

Cookies are text files, stored on your computer, that are used by web servers to store information about you as a user of that website. Cookies are unique to each website and information in them cannot be accessed by other websites.

That means a cookie saved on your computer from the City of Scottsdale's website can only be accessed and used on the City of Scottsdale website.

There are two types of cookies: persistent and temporary. The difference between them is lifespan.

A persistent cookie is one that is stored on your computer until you or your browser software delete it.

A temporary cookie is only available and active while you are on the website. Once you close your browser or leave the City's website, the cookie is disabled and a new one is created the next time you visit.

Cookies allow us to track which content and services are accessed most and help us improve the services we offer.

Endorsements & Links

The City websites shall not contain advertising for the purpose of commercial gain. Periodically, in the interest of customer service, hyperlinks and web addresses to some organizations may be provided. Links may be provided only to organizations that:

  • are local, state, federal, tribal, or other governments or agencies of them, or
  • supplement an integral goal or mission of the City.

The City reserves the right to determine what links are provided from City websites. These links or references to other information or organizations do not constitute an endorsement by the City. The City is not responsible for the nature or accuracy of content or services on these non-City websites, including linked websites.

The City provides links to Google maps for the purpose of providing directions to a city facility or event. These maps are for the convenience of our site visitors and citizens. The City is not responsible for the information on those sites or any driving directions they may provide to access our city facilities. We recognize that there are many products available that provide free mapping services online. We chose just one product to use consistently on our website and have received permission to link to them. If you have another free online web mapping service that you prefer, you are welcome to look up the address on their service.

The City may provide links to social media websites as additional means for citizens to receive information from the City of Scottsdale. The City is not responsible for the nature or accuracy of content or services on these social media websites.

The City places greater priority on updating content on our city website (ScottsdaleAZ.gov) over updating social media tools. ScottsdaleAZ.gov should remain your primary online resource for City of Scottsdale information.


The City does not object to links from other sites to City websites, provided that:

  1. no relationship with the City is implied or expressed by the link or the context in which the link appears, and
  2. the link opens the City's website in a full browser window and not within the content of the linking site, such as in an HTML frame.

links to external site = When you see this icon next to a link on the City website, it means the link leads to a site that is not a part of the City of Scottsdale.

The City retains copyright protection on all text, graphic images and other content in its websites. This means that, unless you obtain advance permission, you may not: distribute the text or graphics to others; "mirror" this information on your server; or modify or re-use the text or graphics.

You may print copies of the information for your own personal use and you may refer to City websites in your own documents. Commercial use of City websites and content contained therein is prohibited without advance written permission of the City.

Trademarks not owned by the City that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the City. Full rights are retained by the owners of those trademarks and servicemarks. To inquire about obtaining permission to use any materials from the City's website, contact the City Attorney's Office.

Credit Card Payments

The City allows credit card payments through its website by adults over the age of 18 for Internet-enabled City services and programs. The City reserves the right to refuse service, terminate or suspend accounts or service or cancel transactions at any time.

Completion of a payment transaction is contingent upon both the authorization of payment by the applicable credit card company and acceptance of payment by City. In the event that your credit card payment is unable to be processed, the City will attempt to notify you using the contact information you have provided. In any event, you remain solely responsible for payments due.

Notice, Accuracy & Availability

City websites have been developed to provide a convenient method of accessing general information about City government and services. The documents and materials displayed on the websites are for information purposes only. Neither documents and materials displayed on City websites, nor email communications from any City staff member, constitute legal public notice of any fact, activity or event. Users who wish to receive public notices and official City documents should request them directly from the office of the City Clerk.

Since the materials and documents available on City websites are for general informational purposes and for the convenience of the public, the City makes no representations or warranties, express or implied, as to the accuracy, reliability or operation of these sites or the information, content, materials, products or service they contain. The City (as well as its officers, directors and employees) will not be liable for damages of any kind arising from the use of this site, regardless of the cause.

The City reserves the right to make available or remove content and services from City websites as deemed necessary by City staff.

"Registered Customer" Services

In an effort to provide greater customer service, some of our online services require a password. We do this where customers need to access personal accounts, provide personal information to support business transactions, or where for public safety reasons, we need the ability to review activity. By having you register as a customer we can allow you to access these services quickly and efficiently.

Once you have registered, you will only need to provide your email address and password the first time you are prompted during a visit to the website. After that, you can access all of our services including the "Registered Customer" services without logging in again.

Examples of Registered services:

  • Utility Billing
  • Digital water and sewer maps

All information you provide as a Registered Customer will be protected accordingly to applicable laws regarding the use of personal information, public information laws, as well as the balance of our website policies.

Feedback and Comments

Any comment or feedback collected via the city’s website, email, social networks or other online/electronic tools is intended to gather authentic response and opinions from individual residents and/or customers. Attempts to improperly manipulate, influence or exploit these via automatic or other methods will be discarded and may disqualify all associated feedback. 

The primary purpose of the City’s use of social media tools is to communicate news, events and information to residents, businesses, visitors and other interested parties. If a social media tool accepts comments, please note that it will be considered a moderated online discussion site and not a public forum. Where moderation of comments is an available option, comments may be moderated by City of Scottsdale staff prior to publishing. Where monitoring prior to posting is not an option, sites will be regularly monitored by city staff.

The City reserves the right to delete submissions that contain vulgar language, personal attacks of any kind, or offensive comments that target or disparage any ethnic, racial, or religious group. In addition, the City also reserves the right to delete comments that:

  • Are clearly off topic, and/or disruptive
  • Advocate illegal activity
  • Infringe on copyrights or trademarks
  • Contain spam, advertising or include links to other sites
  • Contain private personal information about an individual without consent
  • Promote particular services, products, or political organizations

Comments to our posts on social media sites do not reflect the opinions and position of the City of Scottsdale or its officers and employees. The City of Scottsdale is not responsible or liable for comments or feedback posted by any subscriber to our social media tools.

Please be warned that use of social media websites may increase your exposure to viruses. Be sure to protect your personal information by customizing the privacy settings of each social networking site you choose to join.  The City places greater priority on updating content on our city website (ScottsdaleAZ.gov) over updating social media tools. ScottsdaleAZ.gov should remain your primary online resource for City of Scottsdale information.

Web Accessibility Guidelines

Our goal is to provide maximum access for all users of the City's website. 

The city uses a web content management system for the public site which produces content that is fully compliant with the Americans with Disabilities Act using standards set forth in Worldwide Web Consortium (W3C).

Site users who encounter difficulty using ScottsdaleAZ.gov are encouraged to contact the City Webmaster describing the nature of the problem and the section where the difficulty was encountered.