Scottsdale residents report high satisfaction in community survey

Residents of Scottsdale selected by random sample recently completed a survey asking their opinion about city services and community characteristics - results show the city earning high marks in livability, economy, city services and quality of life.

Some notable results (percent rating "excellent" or "good"):

  • Overall quality of life in Scottsdale 97 percent
  • Scottsdale as a place to live 96 percent
  • Quality of public libraries 95 percent
  • Quality of city parks 92 percent
  • Quality of fire services 96 percent
  • Quality of garbage collection services 91 percent
  • Quality of police services 85 percent

Scorecards and summary reports:


Residents continue to enjoy a high quality of life and strong sense of safety. Almost all community members gave high marks to the overall quality of life in Scottsdale and Scottsdale as a place to live. About 9 in 10 residents positively rated the overall image or reputation of Scottsdale, their neighborhood as a place to live and its overall appearance; ratings higher than the national averages.

The proportion of residents who were likely to recommend living in Scottsdale to someone who asked was above average. About 9 in 10 residents planned to remain in Scottsdale for the next five years and about two-thirds positively rated the sense of community in the city.

Safety was a top priority for residents and about 9 in 10 residents positively rated the overall feeling of safety in Scottsdale, and also felt safe in their neighborhoods and the downtown/commercial area. Evaluations of the overall feeling of safety were similar to benchmark communities.

Economy is a priority and residents applaud shopping and employment opportunities. The economy was also identified as a priority for the community in the coming two years. Assessments within the facet of economy were outstanding, with scores higher than the national averages for overall economic health, overall quality of business and service establishments and economic development.

Residents’ ratings of vibrant downtown/commercial area, shopping and employment opportunities, Scottsdale as a place to visit and Scottsdale as a place to work were much higher than what was observed elsewhere in the country.

Additionally, overall quality and variety of business and service establishments was ranked first among all comparison communities. 

Scottsdale residents are pleased with health and wellness opportunities in their city. Evaluations of recreation and wellness in Scottsdale were very strong. Assessments of availability of preventive health services, recreational opportunities and fitness opportunities were higher than the national benchmarks. Nearly 9 in 10 community members gave high marks to recreation programs or classes and recreation centers or facilities; these scores were also above average. Ratings for health and wellness opportunities were higher than the national averages. Nearly 9 in 10 Scottsdale residents rated arts and cultural opportunities positively.

Residents also evaluated more than 30 individual services and amenities available in Scottsdale. Most residents gave positive ratings for all services and most received ratings higher or much higher than benchmark comparisons.

The survey and its methodology

The National Community Survey (previously called the National Citizen Survey) has been conducted in Scottsdale every two or three years since 2003, providing residents a chance to rate their quality of life and provide feedback on city programs and services. The National Community Survey is designed specifically for use by local governments and has been used by more than 500 communities. Because similar surveys are conducted in hundreds of jurisdictions, Scottsdale can compare its results with other cities across the country.

A random sample of 1,700 households in Scottsdale received the survey by mail in November and December 2020. About 21 percent of those completed and returned the survey. The margin of error around any reported percentage is 5 percent for the entire sample of 329 completed surveys.  In addition, more than 1,100 people took an online version available to every city resident; results of the online open survey are tabulated separately. 


A full set of survey results and reports are provided at, search “community survey.


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