Scottsdale’s initiative to measure, analyze and report on the performance of its services has made the city a national example of excellence in city government. In turn, the International City/County Management Association (ICMA) – an organization aimed to advance professional local government management worldwide -- recognized Scottsdale for its data-driven management and reporting efforts with a Certificate of Excellence in Performance Management.
Scottsdale is among 27 jurisdictions – and one of only two in Arizona – receiving the Certificate of Excellence. Four Arizona cities – including Scottsdale – were included in the 63 jurisdictions recognized overall. This is the ninth consecutive year Scottsdale was recognized by the organization.
“We are committed to making data-driven decisions about the services and programs that make Scottsdale great,” said Scottsdale mayor W.J. “Jim” Lane. “This national recognition is reflective of our efforts to provide “Simply Better Service for a World Class Community.”
Scottsdale was instrumental in the formation of the Valley Benchmark Cities network, a benchmarking collaborative of the 11 largest cities in the Phoenix metropolitan area.
“Performance management is a bedrock principle of professional local government management,” ICMA Executive Director Marc A. Ott said. “By recognizing these leaders, ICMA hopes to encourage others to make a commitment to collect and analyze data, report it transparently, and use it to continuously engage their communities and improve their organizations.”
Certificates are based on established criteria and are awarded at three levels: Achievement, Distinction, and the highest level of recognition, Excellence. Recipients at all levels collect and verify data to ensure reliability, train staff in performance measurement and report data to the public through budgets, newsletters and information provided to elected officials.
Certificates of Distinction are awarded to those who also provide comparative and benchmarking information to the public, use performance data in strategic planning and operational decision-making and share their knowledge with other local governments through presentations, site visits and other networking activities.
Certificates of Excellence go to those who also track and report key outcomes, survey residents and local government employees, incorporate data into performance dashboards or other visual communications and foster the development of a performance culture throughout their organizations.
See ICMA’s complete list of certificate recipients and leading practice examples from past certificate recipients.
Certificate recipients will be recognized at ICMA’s 105th Annual Conference Oct. 20-23 in Nashville/Davidson County, Tennessee.
Learn more about Scottsdale’s performance management program at ScottsdaleAZ.gov, search “performance.”