Scottsdale earns high marks from residents in citizen survey

The vast majority of Scottsdale residents are pleased with where they live and with services provided by the city, according to the National Citizen Survey, which the city commissioned late in 2016.

Respondents gave the city high marks as a place to live, with 98 percent rating Scottsdale “excellent” or “good” for the second consecutive survey (the last citizen survey was conducted in 2013).

 “It is once again gratifying to see the city earning high marks in just about every area from residents,” said Mayor W.J. “Jim” Lane. “Special thanks to those who participated. Your feedback is very important to us – it helps us know where we are hitting the mark, and also helps us identify areas that need more work.”

The survey results provide insight into how city residents feel about their community, about their local government, and about their interactions with both.

Residents consider Scottsdale a safe and enjoyable place to live, work and raise a family

In addition to rating the city as a place to live, respondents also rated several aspects of community quality including Scottsdale as a place to raise children and to retire, their neighborhood as a place to live, the overall image or reputation of Scottsdale and its overall appearance. At least 4 in 5 respondents gave positive ratings to all of these aspects of community livability, and Scottsdale’s marks are above national benchmarks in just about every category. Some notable results include (percent rating “excellent” or “good”):

  • 97 percent feel safe in neighborhoods (similar to national benchmarks)
  • 92 percent give the city high marks for cleanliness (much higher than national benchmarks)
  • 86 percent enjoy the city’s education and enrichment opportunities (much higher)
  • 84 percent appreciate the city’s paths and walking trails (much higher)

People are pleased with the quality of city services and employees

In Scottsdale, about 9 in 10 survey participants gave positive ratings to customer service provided by the city and about 7 in 10 were pleased with the value of services for taxes paid (both of these are higher than national benchmarks). City services standing out in this category include (percent rating “excellent” or “good”):

  • Fire/EMS services: 98 percent (higher than national benchmarks)
  • Garbage collection: 95 percent (much higher than national benchmarks)
  • Public libraries: 95 percent (much higher than national benchmarks)
  • Police services: 91 percent (much higher than national benchmarks)

Residents interact with government and the community at or below national rates

In Scottsdale, about 6 in 10 residents gave excellent or good ratings to the sense of community in the city, similar to national benchmarks. Here are some other notable results in the community participation/engagement category:

  • 94 percent of respondents say they recycle at home (similar to national benchmarks)
  • 93 percent talked to or visited with neighbors (similar)
  • 63 percent used city recreation centers (similar)
  • 13 percent used public transportation instead of driving (lower than national benchmarks)

Complete survey results are available at, search “citizen survey.”

A random sample of 1,500 Scottsdale households received the survey by mail in November and December, 2016. About 20 percent of those completed and returned the survey, providing a margin of error of 6 percent. In addition, about 290 people took an online version available to everyone (those results are tabulated separately).

The National Citizen Surveylinks to external site is conducted by the National Research Center, Inc., and is designed specifically for use by local governments. Because similar surveys are conducted in hundreds of jurisdictions, Scottsdale can compare its results to peer cities across the country. 


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