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The Technology Services Division (TSD) within the Police Department’s Operational Support Bureau provides support for the specific systems and equipment used by the department’s approximately 660 full-time equivalent (FTE) employees. TSD works in cooperation with the City IT department, which manages technology infrastructure, including the citywide network, systems and information security. We contracted with MGT of America Consulting, LLC, to evaluate the effectiveness of internal controls over Police information technology.
Overall, the audit found that more formalized roles and responsibilities between the Police Technology Services Division and the City’s Information Technology department would help strengthen technology controls. As well, the existing continuity of operations plan could be updated and expanded, including incident response policies and procedures. Additionally, controls related to access and change management could be improved.