Monsoon mess prompts Simply Better Service

When a summer storm caused her large Palo Brea tree to fall across the sidewalk and street, she picked up the phone and called Operation Fix-It Program Manager Michelle Holmes. 

Michelle headed over to Mary’s to assess the damage and see what could be done. Michelle called Field Services and the Afterhours Emergency Response Crew was dispatched. Within 30 minutes, Park Maintenance Foreman Matthew Clark appeared and soon after, Maintenance Technician John Spinck arrived. They moved the tree so it was no longer impeding the street and sidewalk and cut it up so it could be hauled away.

The next day, Solid Waste Program Representative Rudy Lemm led one of his brush crews over to collect the tree debris and clear the area. Later that morning, Operation Fix It volunteer Ron Roth stopped by to clean up Mary’s yard, repair her damaged fence and trim another tree that was in the path of the falling Palo Brea.  A little later, Mary called Michelle to express her appreciation to everyone that helped her.  

“People just kept appearing to help me like angels and I want them all to know how much peace of mind they gave me,” she said. “Thank you to all of them; and working out in this heat too!  Thank you!”  

Michelle wants every person involved with this team effort to know how much she appreciates them for going above and beyond and moving so quickly and seamlessly. Simply the best service was provided!

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