This audit was conducted to assess the management controls and operations of the City’s code enforcement program.
The program’s performance measures were not effectively designed to evaluate whether violations are appropriately and timely resolved. Inspector activity levels were not managed effectively, with activities varying greatly and some accounting for substantially fewer than the scheduled work hours. Yet, the program staff collects signs in the right-of-way on weekend overtime rather than during normal business hours. Supervisors did not follow consistent methods to manage these activities. Updated policies and procedures and regular staff meetings could standardize direction provided to staff and adding GPS to their city vehicles would aid in supervisory review and inspector safety.
Code Enforcement has a high management and administrative staff to field staff ratio. The program has more supervisory staff than similar City inspection programs have. Also, as staff retire, institutional knowledge may be lost due to specialization and lack of documentation. However, the program hasn’t taken steps to ensure a smooth transition of institutional knowledge and continuity of service.
The program also can improve its receivables management, system access and calculation of performance measures.