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This audit was performed to review cash handling processes for effectiveness and compliance with Administrative Regulation 268 Cash Handling at selected locations. During FY 2017/18, staff at 41 locations throughout the City collected approximately $330 million for various fines, fees, services and products. This represents about 46% of the $714 million in revenues received by the City during the fiscal year.
Overall, cash handling controls were generally operating appropriately at the selected locations. Process improvements were primarily needed in certain intermittent situations, such as using a third¬-party payment processing site to receive certain online payments, managing a special event's receipts, and limiting non-cash handling sites from processing occasional transactions.