Benefits Administration, Audit No. 1913

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Current procurement practices for benefit-related agreements did not follow the city’s Procurement Code and lacked transparency and documentation. Also, some agreements do not fully address protection of personally identifiable information and protected health information, and contract administration can be improved.

This audit was conducted to evaluate the cost-effectiveness of the city's benefits administration, including contract administration responsibilities. The audit focused on the city’s most significant benefit contracts.

Current procurement practices for benefit-related agreements did not follow the city's Procurement Code and lacked transparency and documentation. Use of two benefit consultants to conduct the procurements for benefit providers is not specified in Procurement Code. Also, one consultant’s contract did not require this level of procurement responsibility. Some aspects of the consultants’ agreements contained vague terms, which can affect pricing and successful service delivery. 

Some benefit-related agreements do not fully address protection of personally identifiable information and protected health information, and contract administration can be improved. For example, $11,750 for deferred compensation plan administrative costs remains in the city's General Fund and should be transferred to the plan provider. Further, $21,700 of available funding was not used to provide employee health and wellness programs.

Human Resources management agreed with the audit recommendations.

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