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This audit analyzes the Scottsdale Police Department's available FY 2016/17 dispatch data to calculate Patrol operational statistics for comparison to the FY 2014/15 statistics reported by the Center for Public Safety Management (CPSM).
Our analysis of the July 1, 2016, through March 23, 2017, data showed that the Patrol position reductions have had limited effect on the operational measures that were previously reported by CPSM. There were no significant changes in emergency response times, slightly higher average occupied time, and slightly fewer Patrol units, on average, responding per call. With 13 fewer positions, Patrol is spending a little more of its time on reactive calls, but Uniformed Services specialty units augment Patrol's proactive time.
Additionally, procedural changes regarding system testing and response time reporting can better assure reliable data for the department's operational analysis.