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Utility Billing Credit Card Acceptance Policy

IMPORTANT INFORMATION

Regarding Credit Card Payments for Your City Utility Bill

As of Sept. 1, 2010, the city no longer accepts credit cards for utility bill payments except in person at the Customer Service counter, One Civic Center Building, 7447 E. Indian School Road, Suite 110. 

The city eliminated this option for the following reasons:

  • Credit Card Safety – This action reduces the risk of theft of your sensitive and confidential credit card information because the city does not receive, transmit or store that information. 
  • Cost-Savings – The city spends more than $350,000 a year in utility billing credit card processing fees . . . fees that continue to increase.  By eliminating the use of credit cards to pay utility bills, the city also is reducing the cost of utility services over the long term. 
  • New Technology -- There are now several ways to pay utility bills -- online banking, automatic withdrawal from checking accounts (SurePay), and electronic bank drafts that offer the same convenience to customers, without the costly fees that are charged to process credit cards. 

Customers can pick from the variety of payment options noted below: 

  • Pay in person with a check, cash or credit card.

  • Pay online using an electronic bank draft from a checking or savings account.

  • SurePay – recurring electronic fund transfers from a checking account.  Applications for this option are available by clicking here.

  • Mail a check
  • Online banking payment

For more information please see:

Frequently Asked Questions
(pdf/35kb/2pp)

News Release (pdf/22kb/1pp)