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Online Utility Service Requests - Name Change

Customer Name Change

To Change the Customer Name on your account additional documentation is required.  Once you have acquired the appropriate documentation, the request can be submitted through one of the methods listed below.

Documentation Required:

  • Company Change: Written documentation on Company Letterhead
  • Divorce: Copy of Divorce Decree
  • Marriage: Copy of your Marriage License
  • Other: Copy of the Legal Documentation

Submitting Documentation:

  • Fax: 480-312-4803
  • Email: Utility Billing
  • Mail:
    • Utility Billing
      7447 East Indian School Rd, Suite 110
      Scottsdale, AZ 85251
  • In Person:
    • Utility Billing Office
      7447 East Indian School Rd, Suite 110 (1st Floor)
      Scottsdale, AZ 85251
      SE corner of Indian School and Drinkwater Blvd

Processing the Request:

Please write your utility account number with a daytime phone number on the documentation and submit using one of the methods listed above.  After the request is received, allow 2-3 business days (excluding holidays) to complete the change.  The change will not take place until the documentation has been received and reviewed.

If you have any questions regarding the Name Change process, please contact our Utility Billing Section at 480-312-2461, Monday, Tuesday, Thursday and Friday between 8:00am and 5:00pm; Wednesday between 9:00am and 5:00pm (excluding holidays).