Customer Service Survey

Help us serve you better.

Our goal is to exceed your service expectations.

Please take a moment to rate your interaction with the city of Scottsdale's Planning and Development Services department.

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Contact Information Name: Address: Phone:  Enter a valid phone number. Example: 123-456-7890 Email:  Enter a valid email address. Example: [email protected] Reply Requested: YES NO Communication with staff Accessibility: Excellent Good Fair Poor Responsiveness: Required Excellent Good Fair Poor Professionalism: Excellent Good Fair Poor Other: Reviewer's contact information easy to identify? YES NO NA Customer Service Courteous: Excellent Good Fair Poor Follow-through: Excellent Good Fair Poor Timeliness of Service: Excellent Good Fair Poor Knowledge/Competence: Excellent Good Fair Poor Communication Skills: Excellent Good Fair Poor Helpfulness of Staff: Excellent Good Fair Poor Overall, how would you rate our service? Excellent Good Fair Poor Service Information Date of Service: Service Used: Case/Plan/Permit #: Is there anyone in the office that you would like to recognize? YES NO How did he/she provide excellent service? What one improvement would you like to see implemented within the next year? If you rated our service as fair or poor, please provide additional details:
Please enter the characters you see in the picture: (Note: If you cannot read the numbers in the above image, click the refresh button to generate a new one.)

Thank you for taking the time to complete this survey. Your input will help us identify opportunities to improve our services. 

Planning and Development Services

Note: This is a secure form. All information is encrypted to prevent interception by unauthorized parties. However, information submitted through this form is used by city staff to improve our web services and is also subject to public information laws. The information may not be confidential.