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Scottsdale Citizen Survey

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Scottsdale earns high marks from residents in citizen survey
The vast majority of Scottsdale residents are pleased with where they live and with services provided by the city, according to the National Citizen Survey, which the city commissioned late in 2016.

 

2016 Citizen Survey Results

Scottsdale residents continue to rate their quality of life positively. Almost all residents rated the quality of life in Scottsdale, and Scottsdale as a place to live, as excellent or good. About 9 in 10 residents positively rated the overall image and overall appearance of Scottsdale, their neighborhood as a place to live and Scottsdale as a place to retire, and all of these aspects received ratings higher than those given in other communities nationwide. About 9 in 10 would recommend living in Scottsdale to someone who asked and planned to remain in the city for the next 5 years. These ratings have remained stable over time.

Scottsdale residents feel Safety, Economy and Natural Environment are priority areas for the future. Residents identified Safety, Economy and Natural Environment as priorities for the Scottsdale community in the coming two years. More than 9 in 10 residents gave excellent or good ratings to all aspects of Safety. More than 8 in 10 residents were pleased with the overall economic health of Scottsdale, and this rating was higher than seen in communities elsewhere. Many other aspects of Economy were rated highly, including shopping opportunities, employment opportunities, Scottsdale as a place to visit, vibrancy of the downtown, overall quality of business and service establishments and economic development. More than 8 in 10 residents gave positive ratings to the overall natural environment in Scottsdale, and ratings for open space (Scottsdale McDowell Sonoran Preserve) and preservation of natural areas were all higher than the benchmark. 

Scottsdale residents are pleased with the quality of city services and with city employees. About 9 in 10 residents gave excellent or good ratings to the overall quality of services provided by the City, as well as the customer service provided by city employees. About 7 in 10 were pleased with the value of services for taxes paid. These ratings were higher than benchmark communities. Residents also evaluated more than 30 individual services and amenities available in Scottsdale. A majority of residents gave positive ratings for all services and 16 received ratings higher than benchmark comparisons.

The survey was conducted in November and December 2016.

View highlights from the survey results


About the Scottsdale Citizen Survey

Scottsdale regularly surveys its residents to give them a chance to rate their quality of life and provide feedback on city programs and services. The results help Scottsdale set service priorities and provide comparisons with other cities.

The National Citizen Survey is designed specifically for use by local governments and has been used by more than 500 communities. Because similar surveys are conducted in hundreds of jurisdictions, Scottsdale can compare its results with other cities across the country.

A random sample of 1,500 households in Scottsdale received the survey by mail in November and December 2016. About 20 percent of those completed and returned the survey, providing a margin of error of 6 percent. In addition, about 290 people took an online version available to everyone (those results are tabulated separately).


To learn more visit The National Citizen Surveylinks to external site

View an archive of Scottsdale Citizen Survey Results dating back to 1986.

Contact Information

Brent Stockwell
Assistant City Manager
Scottsdale City Manager's Office
P: 480-312-7288
BStockwell@ScottsdaleAZ.gov