Emergency Medical Services
The Emergency Medical Service Division is responsible to provide training, education and quality assurance to its 259 Basic (EMT) and Advanced (Paramedic) Life Support personnel. The division also provides babysitter, first aid and CPR programs to the public, certifying nearly 200 citizens this year. In 2017, we responded to 25,809 calls for medical assistance. Of those, 16,951 resulted in continued care by Scottsdale Fire to local hospitals via ambulances contracted by a private provider, American Medical Response.
In late 2017, city leadership, in concert with the Fire Department –and through a competitive process-- awarded a contract to a new provider, Maricopa Ambulance. The many residents, employees and visitors to our community are the ones that benefit most from this new Agreement, as it will result in an enhanced and more personalized patient experience through the consistent kind, compassionate and competent care that we consider the cornerstone of our existence. The contract takes effect February 2018, the Fire Department has been working diligently to assure a seamless transition from one provider to the next. The constant care provider has been, and will continue to be the, Scottsdale Fire Department.
Scottsdale Fire Department is proud of the relationship we share with the HonorHealth Scottsdale network. Our Mobile Integrated Health Program (MIHP) is a continued success. Using an Scottsdale Fire Department Captain/Paramedic and a Nurse Practitioner from HonorHealth, we provide short- to medium-term support to customers on a non-emergent basis. In support of our Continuing Education (CE) programs, Scottsdale Fire continues to work with the HonorHealth Military Partnership to provide realistic Cardiac and Trauma Training scenarios utilizing instructors and equipment from both agencies.
Through our Continuous Quality Improvement (CQI) and Continuing Education (CE) programs, nearly 60 percent of the cardiac arrest patients treated and transported to hospitals in the care of Scottsdale Fire Department’s Paramedics and EMTs experienced a Return of Spontaneous Circulation (ROSC). This is a significant increase over the 45% we experienced in 2016 and the 33% of 2015.
Scottsdale Fire Department, in cooperation with HonorHealth –Scottsdale and Midwestern University’s School of Osteopathic Medicine, embarked on a research project to examine in greater depth the data associated with our cardiac arrest resuscitation efforts. If we can identify any event or sequence of events that we can replicate throughout our system, our ROSC percentage will continue increase.
And finally, in a continuing effort to combat the nationwide opioid epidemic, Scottsdale Fire –alongside our Police partners—are at the forefront of public safety agencies that administer Narcan to qualifying patients and have been met with great success.