The performance management program is an organization-wide initiative to measure, analyze and report on the performance of the services provided by the City of Scottsdale.
What is performance management? Performance management is an ongoing, systematic approach intended to improve results by integrating objective evidence with decision-making processes.
The guiding principles of the Scottsdale performance management effort are:
- Aligned with City Council and General Plan mission, goals, priorities
- Results focused. Strategies, processes, and decisions are designed to achieve desired results
- Relevant. Matters to both the city government and the community
- Transparent. Easy for stakeholders to access and understand
- Timely, Accurate and Pertinent. Data drives decisions and processes
- Transformative. Continuously improves the organization, management decisions, and policy-making processes
- Sustainable over time and across organizational changes
Participation in the International City/County Management Association (ICMA) Center for Performance Measurement (CPM)
Performance Reporting in the Annual Budget
Annual "Report to Our Citizens"
Certificate of Excellence in Citizen-Centric Reporting, 2010, 2011, 2012
Association of Government Accountants
Certificate of Excellence, 2013; Certificate of Distinction, 2012; Certificate of Achievement, 2011
ICMA Center for Performance Measurement
Voice of the People Award for Excellence, Voice of the People Award for Transformation, 2011
ICMA and National Research Center, Inc. (National Citizen Survey)
Special Performance Measures Recognition, FY 2011/12 Adopted Budget Book
Government Finance Officers Association, Distinguished Budget Presentation Award
"Giving citizens numbers they can understand" Mark Funkhauser,
Governing.com, Feb. 25, 2013
"Citizens first and always" Ernst & Young, Citizen Today, Jan. 2013 (p. 25).
Budget and Financial Reports. Performance information is included in the annual budget at the division and department level. In addition, ten years worth of data on selected indicators is included in the comprehensive annual financial report. Both documents, as well as an archive of prior year information is available at www.ScottsdaleAZ.gov/finance.
Performance Management Overview. This was a 2-hour course prepared for staff to provide training on key concepts in the Strategy and Performance Management initiative.
Performance Management Overview Presentation (ppt/4.6Mb/40pp)
"Scottsdale's Own Godzilla" Video created to kick-off the workshop
Performance Management Overview Handouts (ppt/11.0Mb/26pp)
FY 2013-14 Strategic Planning Framework (pdf/150kb/1p)
2001 General Plan Elements and Goals Grouped by Strategic Goal (pdf/77kb/2pp)
Performance Management Department Workshop. This is a hands-on course prepared to assist department management in identifying efficiency and effectiveness measures that are tied to customer-focused outcomes.
Performance Management Workshop Presentation (ppt/6.0MB/35pp)
Performance Management Workshop Materials (pdf/4.6MB/10pp)
Performance Management Workshop Worksheet (pdf/216Kb/2pp)
Performance Measures Two-Page Overview (pdf/101Kb/2pp)
Report to Our Citizens. The City Manager's Office prepares an annual Report to Our Citizens each year consistent with the AGA's citizen-centric reporting initiative. The short report is intended to give citizens a better understanding of their government and provide a more meaningful debate about fiscal priorities, performance results and future challenges.
Report to our Citizens Fiscal Year 2012/13 (pdf/1.6Mb/4pp)
Presentation about Scottsdale 2013 Report (pdf/8.0MB/10pp)
Report to Our Citizens Fiscal Year 2011/12 (pdf/2Mb/4pp)
Presentation about Scottsdale 2012 Report (pdf/8.0Mb/38pp)
Report to Our Citizens Fiscal Year 2010/11 (pdf/2Mb/4pp)
Presentation about Scottsdale 2011 Report (pdf/1.3Mb/10pp)
Report to Our Citizens Fiscal Year 2009/10 (pdf/2Mb/4pp)
Scottsdale Overview and Demographics. These documents and presentations have information included in the adopted budget and are updated annually.
Scottsdale Overview Presentation (pdf/4Mb/30pp)
Demographics Handout (pdf/3.3Mb/4pp)
Council Presentation. A brief presentation overviewing the ongoing comparative effort was presented to the City Council in April 2012.
FY 2013/14 Strategic Planning. The citywide strategic planning effort is part of the performance management initiative. Staff has made two reports and presentations to the City Council this year regarding this effort.
Citizen Survey Results Presentations. These presentations on Citizen Surveys were prepared for an ICMA workshop in October 2012 on how Scottsdale utilized survey results, and also for general presentations in 2011 on 2010 Survey results.
10-07-12_Survey_Results_Presentation (pdf/3.2Mb/12 pp)
Government Finance Officers of Arizona (GFOA-AZ) Presentation. Scottsdale was part of a workshop at the February 2011 GFOA-AZ Winter Conference. This presentation overviewed Scottsdale's performance measurement and management efforts at that time.
Oregon Public Performance Management Association (OPPMA) Presentation. Scottsdale participated in two presentations at their July 2013 conference. This presentation overviewed Scottsdale's performance management efforts and the citizen-centric reporting initiative.
07-17-13_OPPMA_Presentation (pdf/8.4 mb/84pp)
City/County Communicators Association (3CMA) Presentation. Scottsdale participated in a presentation at their Sept. 2013 conference. This presentation overviewed some lessons learned in attempting to communicate data more effectively.
Arizona State University (ASU) Presentation. In October 2013, Scottsdale participated in a guest lecture to graduate students at ASU about managing and measuring performance.
10-26-13_ASU_Presentation (ppt/8.3 mb/19pp)
Other external resources we have found helpful in developing our program.
A Performance Management Framework for State and Local Government, National Performance Management Advisory Commission, 2010.
Lessons from Performance Measurement Leaders, Shayne Kavanaugh, GFOA, 2013.
Good to Great and the Social Sectors, Jim Collins, 2005.
Municipal Benchmarks, David N. Ammons, 2012.
Reinventing Government, Ted Gaebler and David Osborne, 1992.
The Three Signs of a Miserable Job, Patrick Lencioni, 2007.
Brent Stockwell, Strategic Initiatives Director
Scottsdale City Manager's Office