Performance Management
The Scottsdale Performance Management Program is an ongoing, organization-wide initiative to measure, analyze and report on the performance of services provided by the City of Scottsdale.
What is Performance Management? Performance Management is improving results by integrating objective evidence with decision-making processes.
PROGRAM COMPONENTS
Participation in the International City/County Management Association (ICMA) Center for Performance Measurement (CPM)
Performance Reporting in the Annual Budget
Annual "Report to Our Citizens"
Citizen Surveys
RECOGNITION
Certificate of Excellence in Citizen-Centric Reporting, 2010, 2011, 2012
Association of Government Accountants
Certificate of Distinction, 2012; Certificate of Achievement, 2011
ICMA Center for Performance Measurement
Voice of the People Award for Excellence, Voice of the People Award for Transformation, 2011
ICMA and National Research Center, Inc. (National Citizen Survey)
Special Performance Measures Recognition, FY 2011/12 Adopted Budget Book
Government Finance Officers Association, Distinguished Budget Presentation Award
"Giving citizens numbers they can understand" Mark Funkhauser,
Governing.com, Feb. 25, 2013
"Citizens first and always" Ernst & Young, Citizen Today, Jan. 2013 (p. 25).
RESOURCES
Performance Management Workshop. This was a presentation prepared for staff to provide training on key concepts in the Strategy and Performance Management initiative.
Performance Management Workshop Presentation (ppt/4.6Mb/40pp)
"Scottsdale's Own Godzilla" Video created to kick-off the workshop
Performance Management Workshop Handouts (ppt/11.0Mb/26pp)
FY 2013-14 Strategic Planning Framework (pdf/150kb/1p)
2001 General Plan Elements and Goals Grouped by Strategic Goal (pdf/77kb/2pp)
Report to Our Citizens. The City Manager's Office prepares an annual Report to Our Citizens each year consistent with the AGA's citizen-centric reporting initiative. The short report is intended to give citizens a better understanding of their government and provide a more meaningful debate about fiscal priorities, performance results and future challenges.
Report to Our Citizens Fiscal Year 2011/12 (pdf/2Mb/4pp)
Report to Our Citizens Fiscal Year 2010/11 (pdf/2Mb/4pp)
Report to Our Citizens Fiscal Year 2009/10 (pdf/2Mb/4pp)
Presentation about Scottsdale 2011 Report (pdf/1.3Mb/10pp)
Scottsdale Overview and Demographics. These documents were included in the FY 2011/12 Adopted Budget. They are intended to be updated annually.
Scottsdale Overview Presentation (pdf/5.25Mb/26pp)
Demographics Handout (pdf/635Kb/4pp)
Council Presentation. A brief presentation overviewing the ongoing comparative effort was presented to the City Council in April 2012.
04-24-12_Comparative_Overview (pdf/582Kb/5pp)
Citizen Survey Results Presentations. These presentations on Citizen Surveys were prepared for an ICMA workshop in October 2012 on how Scottsdale utilized survey results, and also for general presentations in 2011 on 2010 Survey results.
10-07-12_Survey_Results_Presentation (pdf/3.2Mb/12 pp)
02-25-11_Scottsdale_2010_Citizen_Survey_Results.pdf (pdf/4.3Mb/8pp)
Government Finance Officers of Arizona (GFOA-AZ) Presentation. Scottsdale was part of a workshop at the February 2011 GFOA-AZ Winter Conference. This presentation overviewed Scottsdale's performance measurement and management efforts at that time.
02-15-11_GFOA-AZ_Presentation (pdf/2.2Mb/20pp)
CONTACTS
Brent Stockwell, Strategic Initiatives Director
Scottsdale City Manager's Office
(480) 312-7288
BStockwell@ScottsdaleAZ.gov
