Revenue Recovery
A program of Customer Service
Location/Hours
Monday through Friday 8:00 a.m. - 5:00 p.m., except City Holidays
7447 East Indian School Rd, Suite 110
SE corner of Indian School Rd and Drinkwater Blvd
Phone: (480) 312-2705
Email: CustomerService@ScottsdaleAZ.govMission
This section provides assistance to any city department that indicates a need for collection assistance; utilizes all available resources in the collection of delinquent monies; reviews and prioritizes items for collection in order to maintain a cost effective section that ensures every reasonable effort is made to collect delinquent monies owed the city. Primary areas of collection include utility bills, sales taxes, licensing fees and false alarm assessments.About Us
Revenue Recovery is responsible for handling over $1,500,000 in delinquent receivables monthly. Collection activity includes delinquent utility accounts, sales tax, business/special/liquor license fees, alarm activations, NSF checks, Tax Audit Assessments and all other delinquent accounts referred by other City departments. Methods of collection include mailing notices or statements to customers notifying them of the delinquency, telephone contact, turning water off, filing liens and criminal complaints, and use of outside collection agencies for collection of delinquent final utility accounts and false alarm assessments. Through these efforts an average of $1,500,000 is collected every month. Revenue Recovery receives over 50,000 calls annually.
Primary Contact:
Ruben Hernandez, Revenue Recovery Manager
Phone: (480) 312-5926
Fax: (480) 312-9026
Email: rhernandez@ScottsdaleAZ.gov
