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Customer Service

A division of Financial Services

Phone: (480) 312-7026
Email: CustomerService@ScottsdaleAZ.gov

Location/Hours
Monday through Friday 8:00 a.m. - 5:00 p.m., except City Holidays
7447 East Indian School Rd, Suite 110

The Customer Service Division consists of five work groups -- Tax and License Registration, Meter Reading, Utility Billing, Revenue Recovery and Remittance Process/Records Management. The Division is responsible for the accurate and timely billing and collection of the Citys water, sewer, and solid waste fees; administers and collects sales, transient occupancy and business license taxes, special license fees, alarm user permit fees, and liquor license fees; responds to customer requests for initiation, transfer, and disconnection of utility services; and provides for the collection of all delinquent money owed to the City.


Business licenses and permits
Transaction Privilege (Sales) & Use Tax forms and information
Utilities - Start, stop, change service, general information.

Contacts

Debora Johnson, Customer Service Director
Phone: (480) 312-5925
Fax: (408) 321-2682
Email: djohnson@ScottsdaleAZ.gov

Ruben Hernandez, Revenue Recovery Manager
Phone: (480) 312-5926
Fax: (480) 312-9026
Email: rhernandez@ScottsdaleAZ.gov

Anthony Mangini, Utility Billing Manager
Phone: (480) 312-4142
Fax: (480) 312-4803
Email: amangini@ScottsdaleAZ.gov

Teresa Hoglund, Tax & License Manager
Phone: (480) 312-2463
Fax: (480) 312-4806
Email: thoglund@ScottsdaleAZ.gov

Anthony Mangini, Remittance Processing/Records Mgmt Manager
Phone: (480) 312-4142
Fax: (480) 312-4805
Email: amangini@ScottsdaleAZ.gov

David Heyman, Meter Reading Manager
Phone: (480) 312-7022
Fax: (480) 312-45005
Email: dheyman@ScottsdaleAZ.gov

Programs