Licensing and Revenue Recovery
A program of Business Services
7447 East Indian School Road, Suite 110
Scottsdale, AZ 85251
SE corner of Indian School Rd and Drinkwater Blvd
Monday, Tuesday, Thursday and Friday 8:00 a.m. - 5:00 p.m.,
Wednesday 9:00 a.m. - 5:00 p.m. except City Holidays
This section is responsible for managing the collection activity for delinquent utility accounts, sales tax, business/special events/liquor license fees, alarm activations, bank returned items, parking citations, and Tax Audit assessments. This section also provides collection assistance to any City division that indicates a need for collection expertise.
Revenue Recovery has a staff of eight employees all dedicated to utilizing all available resources in the collection of delinquent accounts due to the City. Revenue Recovery reviews and prioritizes items for collection in order to maintain a cost effective section that ensures every reasonable effort is made to collect delinquent monies owed. Primary methods of collection include mailing notices or statements to customers notifying them of the delinquency, telephone contact, turning water off, filing liens, criminal complaints, site visits, and the use of an outside collection agency. Revenue Recovery also files complaints through the Arizona Department of Liquor License, the Maricopa County Attorney General’s Office, and the Arizona Secretary of State's Office as a collection tool. Revenue Recovery handles over 70,000 calls annually.
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Jacqueline Denlinger, Business Services Manager