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The One-Stop-Shop is located on the first floor of the One Civic Center Building, in the Civic Center Mall, just north of City Hall. The building entrance is off of First Avenue, where the most convenient parking is located. Enter the double glass doors and go to Suite 105 (another set of glass doors).
Please check in with the receptionist upon arrival. Customers transactions are completed on a first-come, first-served basis by project type.
Habla Espanol??
Pregunte por Zenia o Nicole. Nuestras empleadas bilingues estan disponibles
y listas para ayudarle.
Hours & Services
8:00 AM to 4:00 PM - M-T,TH-F
9:00 AM to 4:00 PM - Wednesdays
Limited Services between 4 - 5:00 PM
Counter Plan Review Opens at 10:00 AM on Wednesdays
Submitting or Picking Up Plans - Arrive before 4 PM
The availability of One Stop Shop staff is dictated by daily customer volume waiting to be served. In an effort to provide service in a timely manner, if you are submitting or picking up plans please arrive at the One Stop Shop reception desk before 4:00 PM.
If you arrive later than 4 PM, you may be asked to return the next business day to retrieve your plans and conduct your business. If you are submitting/picking up larger plans, please arrive by 2:00 p.m. to allow enough time to process.
Credit Card Payment
Payment for services can be made with cash, check or credit card. The city accepts Visa, MasterCard & American Express. Payments made by credit card are limited as follows:
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VISA and MasterCard - maximum payment is $99,000 per transaction
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American Express - maximum payment is $49,000 per transaction