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Benefit Claims Processing - Audit No. 1707

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Our contracted audit specialists concluded that the plan administrator, Cigna, processes medical claims with a high degree of accuracy when compared to industry standards, but prescription claims processing is not as accurate as industry standards. In addition, the City’s Summary Plan Description documents may be improved. As well, we determined that certain aspects of contract administration can be improved.

 

Contact Information

City of Scottsdale - City Auditor
7447 E. Indian School Road, Suite 205
Scottsdale, AZ 85251
P: 480-312-7756
F: 480-312-2634

Hours: Monday - Friday, 8 a.m. to 5 p.m.