On the morning of July 30th, at 5:21 a.m., a 911 call came in to the Scottsdale Police Emergency Call Center from a male reporting an overdose. The male reported that there was a dire emergency where a female had overdosed on an unknown drug. Over the four plus minutes of the 911 call, the caller became increasingly less coherent as both fire and police communications personnel tried desperately to get the address of the emergency. He was calling from a cell phone, so SPD Communications personnel began tracing the location of the call through GPS coordinates.
The caller eventually lost consciousness completely and the 911 call taker listened to gurgling sounds as the man lay unconscious with the open line to 911. Dispatcher Rosa Chavez, maintained the open line, while tracing the call to the correct building number. As this was happening, Communications Specialist, John White, assisted with coordinates and locating the exact location of the overdose victims. After close to 20 minutes of desperate work to locate the victims, officers made entry into the apartment and found three subjects close to death. The first responders on the scene assessed the condition of the patients and determined that the quick actions of the personnel in the 911 call center saved the lives of the three people who overdosed.
This is yet another example of the fine work by police dispatchers that do indeed make a difference in lives every day. They offer a lifeline not only for officers on the streets, but to citizens in dire need of help.