Moments of Truth



The Scottsdale Police Department implemented the Moments of Truth philosophy within our department viewing each citizen contact as an opportunity to win the respect, trust and support of the community. Recognizing the community is the first line of defense against crime and the most essential component in preventing it, moments of truth contacts will reinforce the community’s resolve to help us develop safer neighborhoods through community partnerships and participation.

A community's willingness to cooperation in born out of the level of trust, respect and support they have for their police.  All police personnel can leverage public support, trust and respect by embracing and promoting enhanced customer service of "moments of truth" in policing. 

July 2014

  • Letter written to Chief Rodbell by Riverside CA Chief Sergio Diaz

    On July 18, 2014, Riverside Police Officer Casteel and Police Service Representative Hedges met with Sergeant Jensen and his “Know your Limit” team. Sgt Jensen arranged for the Riverside Police Department personnel to be a part of his scheduled detail on Saturday, 7/19/14, allowing them to observe how the Scottsdale PD team promotes the “Know Your Limit” program to the citizens in the downtown entertainment area.

    During the deployment, the Riverside PD personnel had the opportunity to observe the team’s interaction with hundreds of citizens throughout the entertainment district. Overwhelmingly, the public was very receptive to your program and the professional manner in which your officers conducted themselves.

    The experience gained in Scottsdale was very valuable to our team. I hope to be able to implement at least some of components of the Scottsdale model in our own enforcement efforts in Riverside’s entertainment district.

    The Riverside Police Department would like to thank the Scottsdale Police Department, Sgt Jensen and his “Know Your Limit” team for their hospitality in sharing their knowledge and procedures with the Riverside PD’s Traffic Bureau.

  • SPD Dispatchers save Lives.

    On July 29th at approximately 0520 hours a call came in from a male reporting an overdose. He was unable to find the address to the apartment where his female friend was unconscious. Throughout the 3 minute phone call the RP became less intelligible and eventually lost consciousness completely. Rosa Chavez heard the sounds of a subject gasping for breath and maintained an open line with the caller while tracing the call to the correct building number. John White assisted with coordinating and locating the subjects, and Monica Garcia made several phone calls and was able to locate an emergency contact for the complex out to the scene to open doors for officers. After close to 20 minutes of work, officers made entry into the apartment and found 3 subjects close to death. Per Sgt. Jensen, if not for the continued efforts of these three dispatchers, the subjects in this apartment would have died.

    This is yet another example of the fine work by SPD Dispatchers that do indeed make a difference in lives every day. Thank you again for the professionalism you show and your willingness to go above and beyond for the citizens of this community.

    You all are indispensable to our community, Thanks!

  • Letter addressed to Chief Rodbell

I am writing to commend one of your officers, Josh Hynson.  On 7/27/14 at 12pm, I just got out of church was driving to eat lunch with a friend when I was involved in an automobile accident at Scottsdale Road and Camelback.  I was stopped for the red light behind another automobile.  The light turned green and I thought the automobile in front of me had proceeded forward, but it did not and I rear ended the automobile.   

Officer Hynson responded to the accident and I was immediately impressed with how he handled himself.  He was very polite, professional, courteous and caring.  He immediately checked to if all parties were not injured.  After completing the paperwork, he phoned my nephew to let me know that I was involved in an automobile accident and that I was all right.  My nephew also works for the Scottsdale Police Department.  He too had nothing but good things to say about Ofc Hynson.   

Please convey my appreciation to the Officer.  Your department and the citizens of Scottsdale are very fortunate to have such a fine individual on its police force.  Thanks.  


  • Email from Sgt. Ruscitti to Crime Scene Specialist Manager Paolillo

    I wanted to take a moment to recognize Crime Scene Specialist Kathleen Palma. On 07/01 she responded to Sutton Dr. to process a Domestic Violence all. The victim of the call was an 86 year old woman that was extremely agitated and confused. Due to this high level of agitation, the victim was un-cooperative with the Officers on scene. Kathleen immediately recognized this and built a rapport with the victim through compassion and kindness. The victim responded by placing her trust in Kathleen. The calming effect that Kathleen had on the victim allowed my Officers to complete their investigation.

    In addition to processing the scene, Kathleen took the time to ensure the victim was physically alright. She took the victim into the bedroom and assisted in checking for additional injuries. Likewise Kathleen took the time to ensure that the victim had all of her nighttime medication laid out and a timer set so she would not forget to take them.

    Domestic violence calls can be traumatic for everyone involved and especially so for the elderly. The professionalism, caring and kindheartedness displayed by Kathleen made this victim feel at ease and comfortable. Kathleen went well above and beyond her assigned duties and should be recognized for representing the Police Department in such a tremendous fashion.

    In addition, Kat followed up by contacting Police Crisis Intervention Section to advise them of her situation and see if she could have additional assistance.

Archived MOTS