Moments of Truth
The Scottsdale Police Department implemented the Moments of Truth philosophy within our department viewing each citizen contact as an opportunity to win the respect, trust and support of the community. Recognizing the community is the first line of defense against crime and the most essential component in preventing it, moments of truth contacts will reinforce the community’s resolve to help us develop safer neighborhoods through community partnerships and participation.
A community's willingness to cooperation in born out of the level of trust, respect and support they have for their police. All police personnel can leverage public support, trust and respect by embracing and promoting enhanced customer service of "moments of truth" in policing.
- Officer helps serious medical situation
On Friday, August 30th, while working a Chaparral football game, Officer Kavon Attapour assisted a male subject, David K. who had some medical issues while in the stands watching the game. Kavon assisted and helped move students out of the way so medics could respond to his aide. Officer when the extra mile the following week when he took time to call David back to see how he was doing. David was extremely thankful for Kavon's and the medics help the prior Firday. He was very pleased that the officer took the time to see how he was doing.
While speaking to him, Kavon found out that Mr K. was a big high school football fan and enjoyed going to the games. He was told that he was going to be attending the next Chaparral away game so Kavon decided to get a hold of the Chaparral School Resource Office (Officer Kevin Bingham) for any school item to share. Chaparral contributed a coach's shirt to give to David. Good job Kavon!
- An email to the Chief
I got rear-ended on Tuesday evening. The guy that hit me, hit two other people and looked like he was going to keep going. Officers Hensen and Koerner took care of the scene and displayed the professionalism that sets Scottsdale PD apart from everyone else. Please thank them for me and tell them well done. Please continue to keep your hiring standards high as the quality in your officers continues to be demonstrated.
D2 Officer commended by citizens
Dear Commander Walther,
Today, my wife and I were stranded in downtown Scottsdale with a tire blow-out and my cell phone not working. Along came Officer D. Garcia, badge # 1113, from district 2 PD.
I can't say enough about this young officer and how he helped us. If he were my own son he couldn't have done more.
It is said that bad things come in threes; well, today must have been my worst day. I have been driving for over sixty years...never had a blow-out...until today; then, my cell phone didn't work; and finally, when the spare was installed... the car battery went dead.My wife and I are so grateful for the kindness and assistance shown by Officer Garcia. We would appreciate your letting him know.
Citizens of Scottsdale
- Mayor receives letter applauding SPD Officers
I would like to sincerely applaud you and the City of Scottsdale Police Department for the outstanding manner in which two officers assisted me with a troublesome situation on Tuesday, August 20.
While driving my teenage son's car - which in itself is embarrassing and stressful enough - on a sweltering August afternoon, the car stalled at the busy intersection of McDonald and Hayden. Unfortunately, the car died in the packed left turn lane, which I was first in line. As you know, patience is thin amongst those of us left here in the August heat and drivers were, understandably, unhappy. Due to my good fortune of never before having been in this situation, I wasn't exactly sure what to do. I know very little about cars. I did call AAA since I have had a membership for many, many years, but never used it in a dilemma like this. They said it could take up to an hour and fifteen minutes for a tow truck. I told them it was extremely hot and I couldn't wait that long.
I wasn't sure what to do and was quickly feeling overheated - and I did not have any water. People were frustrated and mad that I was blocking the lane but I had nowhere to go and I didn't know how long I would have to be out there. Admittedly, I was feeling a little anxious. After a short time, I was very happy to see a Scottsdale Police car (with its lights on) pull up behind me. An officer, came up to me sitting in the car, to help me. Her name was Officer J. Cook (Badge no. 800 I believe). She was empathetic to my situation and very nice to me. She explained that if AAA didn't show up soon, I would have to pay for a tow truck that they would call because I was blocking a busy intersection. She waited with me and even talked to AAA to see if they could get there quicker. She offered to let me sit in the front seat of her car, because of the heat, in the air conditioning which I did. She asked me if I needed water. Officer Garcia (Badge no.1113) arrived shortly. AAA also arrived. The tow truck driver and Officer Garcia pushed the car through the busy intersection to get it out of the way.
These officers were extremely nice and helpful. I would not have expected them to treat me in such a respectful and pleasant way in a miserable, hot intersection where I was at fault for blocking traffic, but I so appreciated it! I think you need to know that in a difficult situation they represented the City of Scottsdale in a laudable manner that you would commend. I know you - and the Scottsdale Police - deal with much bigger problems and situations than this, but sometimes it is the little things that show us the big picture. Thank you.
- Letter to Officer Brian Steel #1261 dated 8-23-2013
Dear Officer Steel,
I am not sure if you remember me but on July 13th, 2009 you arrested me for a DUI. I have been meaning to write you for a long time, but time slips away. I wanted to write you a thank you letter. Thank you for arresting me that evening. It changed my life in so many positive ways. At the time, it was one of the worst, most embarrassing things to happen in my life. Looking back it was one of the best things to ever happen in my life. I was starting to go down the wrong path. If you had not been there, who knows where I would be. It was just enough to get me to take my life seriously. Thank you. Now I am a teacher and hope I can give back. I also hope I can help kids before they take the wrong path. I know it seems silly to send you a thank you note but you really made a positive impact on my life. I don’t think police officers receive enough thanks. I just wanted to say thank you and keep up the good work. - Angie
Brian, you made a great impact on this life!
- Thanks from Prescott PD and the Town of Prescott Valley
The Chief’s office received two letters from the Prescott area thanking us for our involvement in last month’s memorial.
Dear Chief Rodbell and Police Officers:
On behalf of myself and the Prescott Valley Town Council, we would like to thank you for your support of the massive effort to provide a safe and non-congested venue for the nineteen Fallen Firefighters memorial held at the Tim’s Toyota Center in our community on July 9th, 2013.
We appreciate the additional manpower and materials that your agency offered without solicitation. It is truly a measure of the quality of your agency to have stepped up at this critical time. Through these catastrophic and sad events we see the best of the best in our communities as we all pull together in one common goal.
Again, we thank you for all your assistance in making the memorial a beautiful and touching event.
Mayor Harvey Skoog, Vice Mayor Lora Lee Nye, Council Member Rick Anderson, Council Member Mary Mallory, Council Member Michael Whiting, Council Member Stephen Marshall, Council Member Marty GrossmanGoing above and beyond
- Dear Chief Rodbell,
I cannot begin to tell you the impact your overwhelming support to the Prescott area public safety team of police and fire personnel had following the heartbreaking event on June 30. Losing nineteen of our fire department employees in one tragic incident was devastating enough, but at a time when our city was experiencing a significant number of community events, they would not have been easily managed without the assistance of your police officers.
As the needs in our community developed following the hours and then the days after we lost our firefighters and the situation became so large it took on a life of its own, your agency responded quickly and without hesitation. The presence of Scottsdale Police Department officers, standing shoulder to shoulder with Prescott police officers, provided comfort and support at a time when it was needed most. I cannot thank you enough for your assistance.
Following the memorial service on Tuesday, July 9, individual funerals took place the remainder of that week and into the weekend. Though it will take a significant amount of time to heal, Prescott can now move forward and continue to provide the quality public safety services it is known for throughout this region. Having been lifted up by our brothers and sisters of the Scottsdale Police Department, we are stronger than ever.
Again, thank you and may God bless the Scottsdale Police Department.
Jerald Monahan, Chief of Police
- Sgt. helps Granite Reef employee in difficult situation
(Background) On 1/16/2013 a citizen got his elderly mother’s car impounded for 30 days. His mother was hospitalized shortly thereafter. She was released a month later and when she arrived home received a notice of abandoned vehicle filed by All City Towing. No one had claimed the car and the title was about to be transferred to All City per state statute. The mother was working with Jennifer Murphy at the Granite Reef senior center and asked her for help in getting the car back. Jennifer contacted Officer Pete Salazar who referred her to Sgt Jim Butera, who heads the 30 day program. Jennifer helped her gain control of her finances and asked Sgt. Butera if he could help. The title of her car was transferred to All City on July 5th. Working with Jeff Dunn, the General Manager of All City Towing, all parties arranged for the car title to be placed back in the mother’s name and delivered to her home. The mother told Sgt. Butera that she hadn’t had any pleasant contacts with SPD but she had changed her mind. She said that if she didn’t have a broken hip that she would have jumped for joy when she saw her car back in her carport. Jennifer sent the following note to Lt. Chris Hall:
Subject: One of Scottsdale's finest
Good afternoon Lieutenant Hall,
I wanted to commend one of the City’s finest, Sgt. Butera. Sgt. Butera went above and beyond to assist me with a difficult client situation by providing outstanding customer service. I contacted Sgt. Butera regarding an elderly client of mine that had her car impounded. With Sgt. Butera’s knowledge, helpfulness and professionalism this difficult dilemma was resolved. It is times like these that make I am most proud to be a City of Scottsdale employee.
Jennifer Murphy, MSW, Granite Reef Senior Center
- Traffic Enforcement Section received an e-mail from an employee at the Senior Center regarding the actions of a PD employee. Further investigation revealed that the PD employee was Vehicular Crime Unit Detective Ken Strohmeyer. Great job Ken!
One of my regulars just informed me this morning that a man (she believes an officer in uniform) in a brand new beautiful black truck stopped his auto near Oak to check and see if she was okay and needed assistance or needed help to get across the street and even offered her water.(this regular senior participant walks very slowed humped over, etc)
She just could not say enough about the kindness, concern, courtesy and consideration that this officer displayed. This is the face of our fantastic police force that she sees, my seniors see and I see and experience daily.
Kudos and thanks
- April to June 2013
- January to March 2013
- October to December 2012
- July to September 2012
- April to June 2012
- January to March 2012
- October to December 2011
- July to September 2011
- April to June 2011
- January to March 2011
- October to December 2010
- July to September 2010
- April to June 2010
- January to March 2010
- October to December 2009
- July to September 2009
- April to June 2009
- January to March 2009
- August to December 2008