Customer Service Standards
The Department has adopted five service standards to practice while serving the community and adhering to Excellence, Initiative and Integrity. It is important for employees to exemplify these service standards, which are reflected in the acronym PRIDE.
Professional – Listen with empathy, collaborate as a team, provide options for resolutions, be accountable and act with integrity, project a professional image in attitude, appearance, attendance, and punctuality.
Responsive – Listen, clarify or investigate further, understand the issues, handle exigent/critical circumstances immediately, meet citizen or fellow employee needs in an appropriate timeframe, keep citizens or fellow employees aware of status, meet due dates.
Initiative – Look for innovative solutions or workable compromises, recognize and apply community-policing philosophies, manage risk.
Dignity – Treat every one with dignity regardless of the circumstances, recognize and value diversity.
Excellence – Communicate verbally and in writing in a clear, concise, and logical manner, produce high quality work.
Moments of Truth
Moments of truth in policing is a philosophy that views each police contact as an opportunity to prevent and reduce crime by winning the respect, trust and support of the community. Recognizing the community is the first line of defense against crime and the most essential component in preventing it. Moments of truth contacts will reinforce the community's resolve to help us develop safer neighborhoods through community partnerships and participation.
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