Moments of Truth



The Scottsdale Police Department implemented the Moments of Truth philosophy within our department viewing each citizen contact as an opportunity to win the respect, trust and support of the community. Recognizing the community is the first line of defense against crime and the most essential component in preventing it, moments of truth contacts will reinforce the community’s resolve to help us develop safer neighborhoods through community partnerships and participation.

A community's willingness to cooperation in born out of the level of trust, respect and support they have for their police.  All police personnel can leverage public support, trust and respect by embracing and promoting enhanced customer service of "moments of truth" in policing. 

May 2015​

  • Facebook page message to Ofc. Shaun Berrett, Ofc. Vince Johnson and Police Aide Marcos Hernandez, from a grateful citizen on Apr 24th, 3:59pm

    “I wanted to say thank you to the officers who directed traffic in the Scottsdale Pavilion area. There were several lights out and each pair of officers did a wonderful job”

  • Sgt Garcia,

    I would like to recognize Ofc Johnson for an excellent moment of community policing. On Sunday, April 19th while on patrol, Ofc Johnson came to the Cactus Park and allowed for some quality time with citizens. Ofc Johnson turned on the emergency lights and allowed the kids to sit in the car showing them the computer and other equipment. Initially just a few kids came over to see the patrol car but within a few minutes word spread and at least 40 kids were lining up to meet Ofc Johnson and the patrol car. There were several local citizens who relayed their support for the police department and many foreign visitors that were impressed with Ofc Johnson. Thanks Ofc Johnson for taking the time to have a positive police contact for dozens of children who loved seeing him and the patrol car! Please see the attached photographs.

    Det Paul Wright # 1325

  • Letter of Appreciation - Officer Ethan Clark #838

    Sergeant Hanafin and Officer Clark,

    Please accept the attached Letter of Appreciation to thank you for the outstanding service rendered to me and to my family on Monday afternoon, May 4, 2015.

    Officer Clark demonstrated initiative, courteous community relations, agile thinking and exemplary leadership while he helped to locate my aged father with Alzheimers, who was missing, and whom I believed to be in danger.
    Thankfully, my father was found home, a bit angry and embarrassed, but safe.

    On behalf of myself and my siblings, we thank you for your help on Monday.
    We feel blessed to be members of this community, protected and served by the Scottsdale Police Department.

    Please contact me if I may return the favor by being of service to your outstanding team.


    Theresa L. Garcia
    Founder, CEO
    Trust, Leadership & Growth LLC

  • Commendation email for Sergeant Bryan Brown

Dear Jason,
I don't have Sgt. Brown's contact information but I ask that you please thank him for me. Last Thursday one of our 4th grade students had a severe asthma attack. We called for paramedics to come. A firetruck and emergency vehicle were parked in front of the school where parents line up in the carpool lane. We realized that parents would start coming to pick their children up and that we better go outside and reroute our parents.
As luck would have it, Sgt. Brown was parking his police vehicle in one of the spots designated for Scottsdale police. Our Director of Admissions Bethany Spector asked for his help. Sgt. Brown immediately took action. I came out just as he was moving his cruiser to block our parents from trying to go around the emergency vehicles. He stayed until we had everything under control. You know what a mess that parking lot can become so we are truly grateful for his help. Our officer had worked the morning shift so was not on campus.
We are so appreciative that Sgt. Brown helped us out. Again, please thank him from all of us at Pardes. Thankfully, our student is okay and was put on medication that will hopefully prevent another bad attack.

Best regards,
Jill Kessler
Head of School
Pardes Jewish Day School

April 2015​

  • Email sent to Officer Tyler Park by citizen Lynn on Monday, March 16 2015

I just wanted to say thank you for shooting hoops with our son, Chase, yesterday up at Grayhawk Elementary school. He came home with a big grin on his face and thought it was so awesome that an officer shot baskets with him. It may sound silly being that he is 15 and the courts are not far from our house, but as a mom, I still worry about him out there alone. Good to know there are people like you out there not only keeping an eye on the neighborhood, but also taking the time to make a kid's day! Thank you. Lynn

  • On 02/22/2015 Patrol Aide Laflin assisted a disable vehicle at Pima and Jomax Rds. The vehicle had a flat tire and the tow truck was 40 minutes away. The citizen had just gone shopping and was on her way home. The citizen was concerned about some frozen food she had just purchased. P/A Laflin removed ice from her own lunch box and put it in a bag for the citizen to keep the frozen food cold. After the flat tire was changed, the citizen was concerned about making it home safely. P/A Laflin followed the citizen safely home.


  • Very grateful citizen to Sgt. George and his team! From Facebook:
    A huge & heartfelt thank you to Sergeant George and his team at Foothills District 4. We had a family emergency while I was out of town and they went above & beyond the call of duty. Not only did they get my kids to school, they made them breakfast and offered to make them lunch. You alleviated so much stress trying to get home knowing my kids were safe until I was able to catch a flight back. Thank you for exhibiting the definition of "Protect & Serve". All the best to you men & women in 2015!

  • Letter to Sergeant Pearson from Lauren of Found Partner

Dear Sgt Pearson,
Thank you for allowing me to ride-a-long with Officer Berger last Friday night. It was so inspiring to see how your team functions and manages this area of Scottsdale. Officer Berger is truly a great representation of the force and approached each scenario with thoughtfulness, empathy and leadership. In my opinion, it take a special type of personality to be able to successfully do what you guys do each and every night and your team displays not only those skills, but the true unity that I have found to be unique to elite teams of people.  Thank you for all you guys do for our City!  

  • Commendation received through our Internal Affairs webpage. 
    You have made a difference Officer Hash, great job!

Late January, on my way to a concert, someone had hit my vehicle. Police were called and Officer Steve Hash was one of the officers I had interaction with. Both drivers were interviewed and the other driver was issued a citation. Officer Hash then came back to me and asked if I had been drinking. I admitted to having a couple beers prior to leaving the house and he proceeded to give me a field and breath test which resulted in reading a slightly above legal limit. I had made a poor choice of driving after consuming alcohol. The manner in which the officer proceeded is what I would like to comment on. He took what was already a stressful and frustrating experience (my vehicle getting hit and now being arrested for DUI) and made it as tolerable as it could possibly be. He showed me a level of respect and compassion. He took the time to keep me calm and offered me his insight to what I could expect the rest of the evening. I made every attempt to remain calm and respectful even though I was angry. Officer Hash continued to reassure me and even thanked me for remaining clam and respectful.

When I arrived at my initial hearing several weeks later, the prosecuting attorney informed me that Officer had reached out to her and described the events that night and how I interacted with him. She did state that she rarely have an officer go out of his way to chase her down on behalf of the arrestee and that I had in some way an impact on him that evening. I made an effort to connect with Officer Hash by phone. We spoke for 20 minutes and he again offered me comfort and thanks me for how I handled the situation that evening. Here I was calling to offer my thinks to my arresting officer and he was thanking me. He did share with “to get respect, you must show respect” I cannot agree with him more. This is a message I will continue to teach my minor child and use Officer Hash as an example. Since that day in court, I have been actively working to complete all steps of the plea agreement in an effort to move past this experience. I have described my experience with family and friends and how Officer Hash handled the situation and the their common response is, “Wow, that I unheard of, the officer really did that for you?”


  • Commander Ciolli,

    My name is Robert and I am a retired captain from Fremont Police Department in California. Currently, I work as the Special Assistant to Sheriff David O. Livingston of the Contra Costa County Sheriff’s Office in California. I wanted to pass along my compliments regarding the assistance I received from Sergeant Mike Snader and Police Aide C. Gaba while making a lost property report.

    I was attended spring training with my sons a few weeks ago and ended up misplacing my wallet. My wallet contained my driver’s license along with my Fremont PD identification, Sheriff’s Office identification and assorted credit cards. I was pretty well convinced I had left it at the Sugar Bowl the evening before. I had gone back there in the morning and it had not been turned in. A thorough search of my room also resulted in negative results.Sergeant Snader and Police Aide Gaba were extremely helpful, not only documenting the incident but also providing me with a report and suggestions regarding how to handle the matter with Phoenix PD and TSA when I arrived at the airport. Snader was able to provide a printout of my driver’s license and suggested if there was a copy at home to have it sent to my phone, which I received later that day.

    I’m happy to report my wallet surfaced and was in a side pocket of my suitcase! I’m not sure what they put the ice cream at the Sugar Bowl, but apparently it somehow impaired my recollection!
    All kidding aside, I want to pass along my appreciation to Sergeant Snader and Police Aide Gaba for their professionalism and genuine concern for my situation. They are were both awesome and an excellent reflection of your organization’s customer service.

    Best regards,

  •  Hi Officer Mitchell,

    I'm hoping this email reaches you, not sure if I have remembered your correct email address. I just wanted to thank you for your time, patience, care the other night with my episode at the Motel. Besides my forward comments which I apologize for, I can truly say you and your co-workers helped me that night. Although that "bender" didn't end too well for me, (I had my 4th grand map seizure and was hospitalized with a breathing tube for nearly a week) things are going great now and I am truly blessed to be living the life I am today. Without the help of people like you I'm not sure things would have gone over safely that night. I don't think I told you this but I know I wanted to; you are beautiful. LOL....Maybe one day I can see you again in a much healthier form. Thanks again.



  • Commendation Letter for Sergeant Rich Burkmier from County of Suffolk Police Department Letter 1

  • Commendation Letter from the NFL Letter 2


  • Archived MOTS