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Voice of the People Awards recognize high community ratings



 Oct. 5, 2011

  Contact: Kelly Corsette, Communications & Public Affairs Director
  Office: 480-312-2336, Mobile: 602-359-5965

  Voice of the People Awards recognize high community ratings

Two awards recently earned by the city of Scottsdale recognize the city’s nationally-high customer ratings for city services and programs.

The Voice of the People Awards are given by the International City/County Management Association and the National Research Center to communities that earn high marks from their residents as reported in the National Citizen Survey, a uniform survey tool used by local governments across the U.S. to assess resident satisfaction with community amenities and government services.

Scottsdale is among nine cities nationwide to earn a Voice of the People award for excellence based on high resident satisfaction with city garbage and recycling services, and recreation programs and classes as reported in the 2010 survey:

  • 92 percent rated city garbage collection services “excellent” or “good”
  • 87 percent rated recycling services “excellent” or “good”
  • 85 percent rated recreation programs and classes “excellent” or “good”

Additionally, Scottsdale is among seven cities nationwide to earn a Voice of the People award for transformation, which is based on significant improvement in service quality between the most recent two surveys. A number of city services showed marked improvement between the 2006 and 2010 surveys:

  • 95 percent rated ambulance and emergency medical services “excellent” or “good” in 2010, a substantial improvement over the 2006 rating of 92 percent
  • 93 percent rated city parks “excellent” or “good” (2006 – 84 percent)
  • 90 percent rated police services “excellent” or “good” (2006 – 82 percent)
  • 88 percent rated the overall quality of city services “excellent” or “good” (2006 – 83 percent)
  • 72 percent rated code enforcement services “excellent” or “good” (2006 – 59 percent)

Learn more about Scottsdale’s 2010 citizen survey at www.ScottsdaleAz.gov/CitizenSurvey.

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