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Executive Director and Director Foundational Skills

 

Background

Through the involvement of all levels of City of Scottsdale employees, the City has created a Foundational Skills model.  The Foundational Skills are those considered necessary to assist in a successful career with the City.  While no employee is expected to be a perfect model of all the skills, the Foundational Skills provide a set of standards toward which all employees may work to improve.

 

The Foundational Skills Levels
The City of Scottsdale has divided its foundational skills into three levels: General Workforce, Supervisor/Manager and Director/Executive Director.  Each level builds upon the level prior (as shown in the foundational skills diagram).  The City attempts to hire new employees who exhibit a high degree of the General Workforce skills, and other levels as appropriate to the position.

 

What does this mean to me?
Since you found this page through a link from a job description, that may mean you are interested in a position with the City.  Each job description has been assigned a level (General Workforce, Supervisor/Manager or Director/Executive Director) and you may access the other Foundational Skills levels from the links at the bottom of this page.

 

Future Development
If you are an existing employee of the City or become an employee in the future, you will find increasing numbers of classes and other personal and professional growth opportunities.  These opportunities are tied to specific foundational skills being offered through our own Scottsdale University – the learning management system we use to manage the training function.


Foundational Skills Diagram - PDF (33KB / 1pg)





Executive Director and Director Foundational Skills Model

 

Business and Political Acumen

Critical Thinking

Establishing Focus

Focus on Safety    NEW
Fostering Innovation

Global Perspective

Results Orientation


 

Business and Political Acumen 

Definition: Performs with insight, acuteness, and intelligence in the areas of commerce and/or industry.  Is aware of the organizational culture and both formal and informal networks.  Comprehends both the spoken and unspoken rules that contribute to the organizational culture and uses these insights to ethically work for the good of the City.  Takes calculated risks to achieve City goals.  Proactively finds business and networking opportunities.

Behaviors that show the presence of this skill, ability, or demonstrated knowledge:

  • Directs resources toward returns, revenue growth and stakeholder priorities
  • Demonstrates high regard for City’s fiscal and operational strength
  • Keeps abreast of government, business, industry and market information that may reveal opportunities
  • Identifies and recommends business opportunities for growth, updating services or other results advantageous to City stakeholders
  • Understands the relationship between industry and the City
  • Engages in cross-functional dialogue and decision-making
  • Is consistently able to identify positioning for the City that enables it to make the most of opportunities
  • Proposes innovative business ideas to potential internal and external colleagues, customers and suppliers
  • In taking action, demonstrates an understanding and consideration of how the action will impact stakeholders and affected areas in the organization
  • Encourages and supports entrepreneurial behaviors in others
  • Demonstrates willingness to take calculated risks to achieve City goals

 

Critical Thinking 

Definition: Identifies the information needed to clarify a situation. Approaches a problem by using a logical, systematic, sequential approach. Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies. Finds effective solutions by taking a holistic, abstract or theoretical perspective.

Behaviors that show the presence of this skill, ability, or demonstrated knowledge:

  • Identifies the specific information needed to clarify a situation or make a decision
  • Gets more complete and accurate information by checking multiple sources
  • Probes skillfully to get at the facts, when others are reluctant to provide full, detailed information
  • Makes a systematic comparison of two or more alternatives
  • Identifies a set of features, parameters or considerations to take into account when analyzing a situation or making a decision
  • Weighs the cost, benefits, risks, and chances for success, in making a decision
  • Anticipates possible problems and develops contingency plans in advance
  • Notices trends in the industry or marketplace and develops plan to prepare for opportunities or problems
  • Notices similarities between different and apparently unrelated situations
  • Quickly identifies the central or underlying issues in a complex situation
  • Develops analogies or metaphors to explain a situation
  • Applies a theoretical framework to understand a specific situation

 

Establishing Focus   

Definition: Develops and communicates goals in support of the organization’s mission.

Behaviors that show the presence of this skill, ability, or demonstrated knowledge:

  • Acts to align own unit’s goals with the strategic direction of the organization
  • Ensures employees understand how their work relates to the organization’s vision and mission
  • Sets long-term and short-term goals for the department or division
  • Encourages department or division to develop goals and a plan to help fulfill the organization’s vision and mission
  • Identifies and communicates a clear, vivid and relevant description or picture of where the department should be 3, 5 or 10 years out
  • Aligns staff to goals, delegates effectively, motivates others, gives clear direction, and initiates projects or actions.
  • Provides structure and architecture to implement the vision and direction

 

NEW
Focus ON Safety

Definition: Advocates for safety by empowering others to work safely and demonstrates an uncompromising passion for safety excellence. Develops and maintains a strong safety culture within the workplace as a value. Sets the example and encourages an atmosphere of support and accountability for a safe work environment.

Behaviors that show the presence of this skill, ability, or demonstrated knowledge:

  • Communicates importance of safety and health at least quarterly, through meetings, newsletters, emails, etc.
  • Develops a system of safety and health accountability for all employee levels (within his or her organization)
  • Measures safety and health performance to identify trends
  • Reviews post-incident investigative findings that identify root causes of injury or loss and ensures corrective action is implemented
  • Creates a process for anonymous reporting of safety concerns
  • Challenges every employee to accept personal responsibility for their own safety and health and the safety and health of others in the workplace
  • Establishes safety as a key annual performance review area for every employee
  • Fosters continuous safety and health improvement throughout the organization
  • Ensures provision of safety and health training to meet regulatory compliance
  • Provides opportunities for employees to participate on safety and health committees, special teams and shows support for other safety activities
  • Is directly involved in promoting employee safety and health recognition, rewards and incentives, and celebrates safety successes
  • Assesses safety culture through formal or informal meetings with employees at all levels
  • Plans and budgets to provide all required safety compliance resources including people, equipment, time and processes

Fostering Innovation 

Definition: Offers own ideas for new and improved methods, products, procedures or technologies.  Creates an environment where other employees and colleagues feel empowered to offer their own new ideas. Sponsors and supports the introduction of others’ new ideas.

Behaviors that show the presence of this skill, ability, or demonstrated knowledge:

  • Is receptive to new ideas
  • Creates a work environment that encourages creative thinking and original ideas
  • Personally develops new products, services methods or procedures
  • Sponsors the development of new products, services, methods or procedures
  • Engages new approaches, methods, or technologies
  • Champions development of better, faster, or less expensive ways to do things

 

Global Perspective

Definition: Recognizes and addresses issues that are outside departmental or municipal scope.  Views issues without any pre-set biases or limitations. Takes in information objectively, utilizing a broad framework in discussing and formulating opinions on current topics.  Sees the “big picture.”

Behaviors that show the presence of this skill, ability, or demonstrated knowledge:

  • Demonstrates ability to conduct business in local, regional, national and/or cross cultural terms
  • Manages complex and changing systems
  • Considers problems and opportunities from a larger than departmental or municipal perspective
  • Takes into account local, regional and national impacts on organizational decisions and activities
  • Aligns “big picture” strategy and tactics with local considerations
  • Keeps abreast of regional, national and cross cultural influences on local business and municipal decisions
     

Results Orientation    

Definition: Focuses on the desired end result of own division or department’s work; Sets challenging goals and focuses effort on meeting or exceeding those goals.  Encourages goal achievement while maintaining awareness of any limiting circumstances.

Behaviors that show the presence of this skill, ability, or demonstrated knowledge:

  • Develops clear, challenging, achievable goals
  • Maintains commitment to goals, in the face of obstacles and frustrations
  • Approaches challenges from a problem solving perspective and with a sense of urgency
  • Creates ways to measure performance against goal(s) achievement
  • Takes calculated risks in improving products and services, while holding self and others accountable
  • Recognizes and rewards employees for their contribution to the success of the team
  • Recognizes and rewards employees for achieving results




Go to General Workforce Foundational Skills Page

Go to Manager and Supervisor Foundational Skills Page